56 Ebsco incidents · июнь 2024 г. — official updates, affected components, duration and resolution details.
We have received reports of an issue with EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with EBSCONET are now resolved. If you continue to experience an issue, please contact [email protected]. We apologize for the inconvenience.
Мы получили сообщения о проблеме с EBSCO Discovery Service и EBSCOhost Research Databases, в частности, поиски, возвращающие ошибку Search Unavailable. Наши инженерные команды в настоящее время изучают проблему, и мы обновим эту страницу, когда будет доступна дополнительная информация.
В настоящее время проблема поиска клиентов, о которой сообщили EBSCO Discovery Service и EBSCOhost Research Databases, решена. Если вы продолжаете испытывать проблему, пожалуйста, свяжитесь со службой поддержки клиентов. Приносим извинения за неудобства.
Автоматический перевод официального обновления инцидента.
Из-за непредвиденной проблемы заказы на электронную книгу в настоящее время задерживаются. Заказы могут быть размещены в ECM, GOBI и Mosaic и будут выполнены в кратчайшие сроки. Приносим извинения за неудобства.
Проблемы, о которых клиенты сообщили при выполнении заказа **eBook в ECM, GOBI и Mosiac, теперь решены. Если вы продолжаете испытывать проблему, пожалуйста, свяжитесь со службой поддержки клиентов. Приносим извинения за неудобства.
Автоматический перевод официального обновления инцидента.
Мы получили сообщения о проблеме с EDS, EBSCOhost New UI и EDS API. Наши инженерные команды в настоящее время изучают проблему, и мы обновим эту страницу, когда будет доступна дополнительная информация.
Мы продолжаем расследование этого вопроса.
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
We have received reports of an issue with EBSCOHost Research Databases and EBSCO Discovery Service, specifically, unable to access content. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with EBSCOHost Research Databases; EBSCO Discovery Service are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with EBSCO Discovery Service, EBSCO eBooks, EBSCO Mobile App, EBSCOhost Research Databases, Explora, Flipster, Full Text Finder Resolver, Holdings and Link Management, OpenURL Connection, Publication Finder, EBSCO Discovery Service API, DynaMed Decisions, DynaMed, DynaMedex, Dynamic Health. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
Our engineering teams have identified the issue impacting our products and are currently working to resolve this issue. We will update this page when more information is available.
We appreciate your patience while we investigated the reported system issue. Currently we have resolved the following: *EBSCO Discovery Service, *EBSCO eBooks, *EBSCO Mobile App, *EBSCOhost Research Databases, *Explora, *Flipster, *Full Text Finder Resolver, *Holdings and Link Management, *OpenURL Connection, *Publication Finder, *EBSCO Discovery Service API, *DynaMed Decisions, *DynaMed, *DynaMedex, *Dynamic Health. If you do not see your issue updated, we are continuing to investigate and resolve the issues and will provide additional updates as information is available.
The issues reported are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with EBSCO Discovery Service, EBSCOhost, Full Text Finder, Publication Finder, Holdings Management, EBSCOadmin, EBSCO Experience Manager, EBSCOhost Collection Manager, DynaMed, DynaMedex, Dynamic Health and DynaMed Decisions, OCU (openurl-connection-ui). Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
Our engineering teams have identified the issue impacting EBSCO Discovery Service, EBSCOhost Research Databases, EBSCOadmin, EBSCO Experience Manager, Full Text Finder, Full Text Finder Resolver, Publication Finder, Holdings and Link Management, EBSCOhost Collection Manager, EBSCO eBooks, Flipster, EDS API, FMO, DynaMed, DynaMedex, Dynamic Health, and DynaMed Decisions, and are currently working to resolve this issue. Various EIS Engineering teams are engaged and actively working on restoration efforts. We will update this page when more information is available.
EBSCO Engineering teams are still working to implement potential fixes which is taking longer than anticipated. We will communicate an ETA as soon as we make a bit more progress.
Our Engineering teams have successfully deployed solutions to the majority of our products. We will continue to monitor all services.
Further progress has been made. At this time, availability has been restored to all services with the exception of: - Holdings and Link Management - Full Text Finder - openurl-connection-ui - Folio - HoldingsIQ - (Partial Impact). Our Engineering teams continue to work towards resolution for these remaining product lines.
Further progress has been made in restoring services. At this time, availability has been restored to all services with the exception of: - Holdings and Link Management - Folio - HoldingsIQ - (Partial Impact). Our Engineering teams continue to work towards a resolution for these remaining product lines.
We are continuing to monitor for any further issues.
Further progress has been made in restoring services. The following systems are functional but experiencing data delays: Holdings and Link Management Folio - HoldingsIQ Our Engineering teams continue to work towards a resolution for these remaining products.
The issues customers reported with EBSCO Discovery Service, EBSCOhost Research Databases, EBSCOadmin, EBSCO Experience Manager, Full Text Finder, Full Text Finder Resolver, Publication Finder, Holdings and Link Management, EBSCOhost Collection Manager, EBSCO eBooks, Flipster, EDS API, FMO, DynaMed, DynaMedex, Dynamic Health, and DynaMed Decisions are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports that multiple interfaces are currently unavailable. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We have identified the issues impacting services deployed fixes. Our engineering teams are currently monitoring and we will update this page when more information is available.
The issues are now resolved for all services. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with eBooks returning - "Error occurred please try again later" messages. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with eBooks returning - "Error occurred please try again later" messages is now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with **eBooks***, specifically, **users receiving an error when attempting to access full text for some titles**. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issue has been identified and a fix is being implemented.
The issues customers reported with **eBooks** are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
GOBI is currently unavailable. We are urgently working to restore access. We apologize for this interruption.
GOBI is now available, and we are monitoring to ensure continued availability. Thank you for your patience!
This incident has been resolved. Thank you for your patience.
We have received reports of an issue with eBook downloads, specifically, downloading full, Adobe-DRM-protected EBSCO eBooks. This issue is due to Adobe-driven 3rd party maintenance. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with eBook downloads, specifically, downloading full, Adobe-DRM-protected EBSCO eBooks are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with Full Text Finder Resolver, specifically, customers are getting an upstream request timeout error. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with Full Text Finder upstream request timeouts are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of issues with EBSCOhost and EBSCO Discovery Service, specifically, personalization features, functionality, and resource linking. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with EBSCOhost and EBSCO Discovery Service are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with Flipster. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues reported with Flipster are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with PDFs not displaying on EBSCOHOST. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issue customers reported with **PDFs not displaying on EBSCOHOST** is now resolved. If you continue to experience an issue, please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with Stacks. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with Stacks are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with retrieval of Full Text Articles. This is an intermittent issue. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
The issues customers reported with retrieval of Full Text Articles are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We are currently experiencing a delay in changes made in Holdings Management or the EHoldings App in FOLIO being reflected in a timely fashion. This will result in selections/deselections made not appearing in Holdings and Link Management, the EHoldings App in FOLIO, Publication Finder and the Full Text Finder Link Resolver. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
The issues customers reported with Holdings Management are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with accessing eBooks. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
Our engineering teams continue to investigate reports of an issue with accessing eBooks and we will update this page when more information is available.
Our Technology teams are currently working to resolve this issue for all customers, and in parallel we are incrementally restoring access to titles that were missing from the eBook Collection database. This process is underway and we expect most customers' access will be restored within the next 12-24 hours. We will provide further updates via EBSCO Status https://status.ebsco.com when all access has been restored. We apologize for the inconvenience.
This incident has been resolved.
