История сбоев Ecobee

1. 15 сентября 2026 г. в 09:49 UTCinvestigating

   Мы получили сообщения о том, что онлайн-сервисы SmartCamera работают не так, как ожидалось. Наша команда работает над этим и ищет решение. В настоящее время пользователи не могут получать уведомления о событиях для SmartCamera. Мы ценим ваше терпение, пока мы работаем, чтобы решить эту проблему как можно быстрее. Будьте настроены на обновления.

2. 15 сентября 2026 г. в 10:17 UTCidentified

   Мы успешно определили проблему и действуем быстро с исправлением. Оставайся на связи!

3. 15 сентября 2026 г. в 10:22 UTCmonitoring

   Мы внедрили решение и внимательно следим за ситуацией. Извините за любой перерыв, который это вызвало, и мы действительно ценим ваше терпение.

4. 15 сентября 2026 г. в 10:29 UTCresolved

   Хорошие новости! Проблема, с которой мы столкнулись, решена. Если у вас все еще есть проблемы, мы рекомендуем закрыть и перезапустить приложение ecobee.

Автоматический перевод официального обновления инцидента.

1. 2 сентября 2026 г. в 21:12 UTCidentified

   Мы выявили ошибку, влияющую на Smart Thermostat Premium и SmartThermostat с голосовым управлением, что приводит к тому, что температура чтения выше, чем должна. Мы активно работаем над исправлением и как можно скорее предоставим обновления по расчетному разрешению.

2. 9 сентября 2026 г. в 23:30 UTCmonitoring

   Устранение ошибки Smart Thermostat Premium и SmartThermostat с помощью устройств голосового управления, которые были перезагружены с 23 августа, началось.

3. 23 сентября 2026 г. в 20:23 UTCmonitoring

   Ремонт был развернут в подавляющем большинстве пострадавших термостатов. Небольшое количество устройств Smart Thermostat Premium все еще затронуты. Если ваше устройство работает под управлением 4.10.7.44, оно не было обновлено из-за дополнительного одобрения или тестирования третьей стороной. Мы работаем со сторонними партнерами, чтобы решить проблему для всех оставшихся пострадавших термостатов как можно скорее.

Автоматический перевод официального обновления инцидента.

1. 29 июля 2026 г. в 14:31 UTCinvestigating

   Мы получили сообщения о том, что онлайн-сервисы SmartCamera работают не так, как ожидалось. Наша команда работает над этим и ищет решение. Некоторые люди могут заметить, что они не могут получить доступ к своим SmartCameras с домашней страницы в течение небольшого периода времени. Мы ценим ваше терпение, пока мы работаем, чтобы решить эту проблему как можно быстрее. Будьте настроены на обновления.

2. 29 июля 2026 г. в 14:37 UTCinvestigating

   Мы получили сообщения о том, что онлайн-сервисы SmartCamera работают не так, как ожидалось. Наша команда работает над этим и ищет решение. Некоторые клиенты могут заметить, что они периодически не могут получить доступ к своим SmartCameras из приложения ecobee. Записи и события безопасности будут работать как обычно. Мы ценим ваше терпение, пока мы работаем, чтобы решить эту проблему как можно быстрее. Будьте настроены на обновления.

3. 29 июля 2026 г. в 18:01 UTCidentified

   Мы успешно определили проблему и действуем быстро с исправлением. Оставайся на связи!

4. 29 июля 2026 г. в 18:30 UTCmonitoring

   Мы внедрили решение и внимательно следим за ситуацией. Извините за любой перерыв, который это вызвало, и мы действительно ценим ваше терпение.

5. 29 июля 2026 г. в 18:38 UTCresolved

   Хорошие новости! Проблема, с которой мы столкнулись, решена. Если у вас все еще есть проблемы, мы рекомендуем закрыть и перезапустить приложение ecobee.

Автоматический перевод официального обновления инцидента.

1. 11 июня 2026 г. в 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 июня 2026 г. в 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 июня 2026 г. в 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 мая 2026 г. в 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 мая 2026 г. в 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 мая 2026 г. в 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 мая 2026 г. в 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 мая 2026 г. в 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 мая 2026 г. в 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 мая 2026 г. в 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 мая 2026 г. в 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 мая 2026 г. в 01:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 мая 2026 г. в 03:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 мая 2026 г. в 03:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 апреля 2026 г. в 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 апреля 2026 г. в 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 марта 2026 г. в 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 марта 2026 г. в 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 марта 2026 г. в 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 марта 2026 г. в 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 марта 2026 г. в 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 марта 2026 г. в 22:43 UTCresolved

   This incident has been resolved.

1. 23 февраля 2026 г. в 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 февраля 2026 г. в 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 февраля 2026 г. в 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 января 2026 г. в 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 января 2026 г. в 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 января 2026 г. в 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 января 2026 г. в 02:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 января 2026 г. в 06:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 ноября 2025 г. в 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 ноября 2025 г. в 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 ноября 2025 г. в 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 ноября 2025 г. в 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 ноября 2025 г. в 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 ноября 2025 г. в 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 октября 2025 г. в 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 октября 2025 г. в 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 октября 2025 г. в 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 октября 2025 г. в 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 октября 2025 г. в 08:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 октября 2025 г. в 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 октября 2025 г. в 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 октября 2025 г. в 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 октября 2025 г. в 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 октября 2025 г. в 07:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 октября 2025 г. в 08:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 октября 2025 г. в 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 октября 2025 г. в 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 октября 2025 г. в 07:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 октября 2025 г. в 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 октября 2025 г. в 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 августа 2025 г. в 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 августа 2025 г. в 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 августа 2025 г. в 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 августа 2025 г. в 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 августа 2025 г. в 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 августа 2025 г. в 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 августа 2025 г. в 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 августа 2025 г. в 04:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 августа 2025 г. в 06:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 августа 2025 г. в 06:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.