История сбоев Ecwid

1. 9 октября 2026 г. в 03:33 UTCinvestigating

   Панели управления Ecwid и витрины магазинов не загружаются или загружаются медленно: Вы можете увидеть сообщение CODE:400: Плохой запрос. Мы срочно работаем над исправлением. Все ваши данные (продукты, заказы, данные о клиентах, настройки магазина и т. Д.) Безопасны и неповреждены. Витрины магазинов и панели управления будут работать, как только мы исправим проблему. Мы очень сожалеем об этом простое время. Мы будем публиковать обновления каждые 15 минут. Если у вас есть какие-либо вопросы, вы можете отправить нашу службу поддержки по электронной почте [email protected]

2. 9 октября 2026 г. в 04:03 UTCidentified

   Мы определили причину проблем с загрузкой витрины и панели управления и в настоящее время применяем исправление. Производительность Storefront и доступ к администратору начинают восстанавливаться. Мы продолжим внимательно следить за системой, чтобы обеспечить стабильность на всех счетах.

3. 9 октября 2026 г. в 04:11 UTCidentified

   Мы продолжаем работать над решением этой проблемы.

4. 9 октября 2026 г. в 04:14 UTCmonitoring

   Было развернуто исправление, и службы активно восстанавливаются через панели управления и витрины магазинов. Наша команда внимательно следит за показателями производительности, чтобы обеспечить стабильность систем.

5. 9 октября 2026 г. в 04:57 UTCresolved

   Проблема, затрагивающая доступ к панели управления Ecwid и загрузку витрины магазина, полностью решена. Все системы работают нормально, а показатели производительности полностью стабилизировались. Спасибо за ваше терпение и понимание, пока наша команда работала над этим.

Автоматический перевод официального обновления инцидента.

1. 7 августа 2026 г. в 19:24 UTCidentified

   One of our servers is having problems since August 7, 06:51 PM UTC. This causes low performance of some storefronts. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 20 minutes.

2. 7 августа 2026 г. в 19:25 UTCidentified

   We are continuing to work on a fix for this issue.

3. 7 августа 2026 г. в 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 августа 2026 г. в 20:12 UTCresolved

   This incident has been resolved.

1. 14 мая 2026 г. в 17:45 UTCidentified

   One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.

2. 14 мая 2026 г. в 18:58 UTCidentified

   We are continuing to work on the fix right now.

3. 14 мая 2026 г. в 20:19 UTCmonitoring

   We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.

4. 15 мая 2026 г. в 05:45 UTCresolved

   The incident has been resolved.

1. 8 мая 2026 г. в 03:43 UTCinvestigating

   Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot )

2. 8 мая 2026 г. в 04:17 UTCinvestigating

   We are continuing to investigate the issue.

3. 8 мая 2026 г. в 04:42 UTCinvestigating

   We are continuing to investigate this issue and will provide further updates as they become available.

4. 8 мая 2026 г. в 05:26 UTCinvestigating

   At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.

5. 8 мая 2026 г. в 06:26 UTCmonitoring

   A fix has been applied and we are monitoring the results.

6. 8 мая 2026 г. в 07:30 UTCmonitoring

   Ecwid storefronts and control panels are back to normal. We are continuing to monitor.

7. 8 мая 2026 г. в 08:26 UTCresolved

   We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

1. 22 октября 2025 г. в 07:56 UTCinvestigating

   In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].

2. 22 октября 2025 г. в 07:57 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 октября 2025 г. в 08:35 UTCinvestigating

   We are continuing to investigate the issue.

4. 22 октября 2025 г. в 08:50 UTCidentified

   We identified the issue and are working on the urgent fix.

5. 22 октября 2025 г. в 09:43 UTCmonitoring

   A fix has been implemented and is being applied to the stores.

6. 22 октября 2025 г. в 10:13 UTCmonitoring

   The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.

7. 22 октября 2025 г. в 11:51 UTCmonitoring

   All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.

8. 22 октября 2025 г. в 12:25 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 22 октября 2025 г. в 13:01 UTCresolved

   This incident has been resolved.

1. 1 октября 2025 г. в 06:31 UTCinvestigating

   We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded." We are working on this as a matter of urgency and will provide updates here. Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.

2. 1 октября 2025 г. в 07:39 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 1 октября 2025 г. в 07:47 UTCresolved

   We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.

1. 18 сентября 2025 г. в 11:15 UTCinvestigating

   We are experiencing an issue that relates to the order tax invoices generation and notification emails delivery from our platform for some stores. As a result, some store owners cannot access order tax invoices in Ecwid Admin, and customers can receive email notifications without invoices and with a delay. We’re working on it urgently and will keep you updated right here. Please note that all your store data (products, orders, customer details, store settings, etc) is safe and intact. The invoice generation email delivery will be up and running as usual once we fix the issue.

2. 18 сентября 2025 г. в 11:45 UTCinvestigating

   We implemented the fix for the issue, and we are monitoring the results.

3. 18 сентября 2025 г. в 12:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 сентября 2025 г. в 12:15 UTCresolved

   We’re pleased to inform you that the issue has been resolved — order tax invoices and email notifications are now functioning as expected. We sincerely apologize for the experience.

1. 16 июля 2025 г. в 13:02 UTCinvestigating

   This message concerns 14% Ecwid store owners. We're experiencing an internal issue. As a result some store owners may experience these types of delays: 1. Some products from your catalog may not be showing on your site 2. New orders may arrive in your Ecwid admin > My Sales > Orders section with a delay. You are receiving email notifications about the new orders in your store with no interruption. 3. Some info from My sales > Subscriptions tab may appear to be missing. We are urgently working on the fix for you. All your data (products, orders, customer details, store settings, etc) is safe and intact. All the missing information will be showing up normally once we fix the issue. We are very sorry for this downtime. We’ll be posting updates here, next update is in one hour. If you notice that some of the products are missing on your site, please email our Support team at [email protected], or start live chat from your Ecwid admin > Top right corner > Get help > Open live chat ( Screenshot )

2. 16 июля 2025 г. в 13:55 UTCidentified

   We identified the root if the issue and are working on the fix.

3. 16 июля 2025 г. в 14:42 UTCresolved

   We fixed the issue. Products on the storefront and orders in the admin panel are displayed without delay.

1. 2 июня 2025 г. в 09:48 UTCinvestigating

   We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.

2. 2 июня 2025 г. в 10:04 UTCidentified

   An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.

3. 2 июня 2025 г. в 10:26 UTCmonitoring

   A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.

4. 2 июня 2025 г. в 11:04 UTCresolved

   This incident has been resolved.

1. 8 мая 2025 г. в 12:16 UTCinvestigating

   We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed. We are sorry for this downtime. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

2. 8 мая 2025 г. в 12:47 UTCinvestigating

   At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.

3. 8 мая 2025 г. в 13:03 UTCinvestigating

   We are continuing to investigate this issue.

4. 8 мая 2025 г. в 13:33 UTCidentified

   We found the root cause of the incident on our end. We're fixing it right now.

5. 8 мая 2025 г. в 13:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 8 мая 2025 г. в 14:34 UTCresolved

   We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

1. 5 мая 2025 г. в 14:54 UTCinvestigating

   In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].

2. 5 мая 2025 г. в 15:27 UTCidentified

   We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.

3. 5 мая 2025 г. в 18:04 UTCresolved

   The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at [email protected].

1. 14 января 2025 г. в 20:44 UTCinvestigating

   Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily. Issue may affect 22% of store owners. We are working on the fix urgently. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed. We are sorry this is affecting your normal workflow. The next update is in one hour. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

2. 14 января 2025 г. в 21:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 15 января 2025 г. в 02:49 UTCidentified

   We are continuing to work on a fix for this issue.

4. 15 января 2025 г. в 05:07 UTCresolved

   This incident has been resolved.

1. 19 декабря 2024 г. в 16:06 UTCinvestigating

   Our team is currently investigating the issue.

2. 19 декабря 2024 г. в 16:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 декабря 2024 г. в 16:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 декабря 2024 г. в 16:46 UTCresolved

   This incident has been resolved.

1. 10 мая 2024 г. в 17:27 UTCinvestigating

   The issue relates to the merchants who are using USPS to receive shipping rates online in their stores. We're already working on this issue, your customers may see the We do not ship to this location error. The storefront is available, your customers can browse your catalog and add items to the shopping cart. All your data (products, orders, customer details, store settings, etc) is safe and intact. To make sure they can complete their orders, we suggest you the following workarounds until the maintenance is over: 1. You can disable the USPS method temporarily 2. And create a Flat Rate shipping method or Custom Rates based on the order total or weight to have your customers receive shipping rates on checkout. See the instructions in our article here: - Flat Rates: https://support.ecwid.com/hc/en-us/articles/360000030940-Flat-rates - Custom Rates: https://support.ecwid.com/hc/en-us/articles/360000031040-Custom-rates-based-on-subtotal-or-weight We are sorry for this downtime. We will keep you posted here. ETA is 30 minutes. If you have any questions you can reach our Support team via email at [email protected] or via the Live Chat from Ecwid admin → Get Help → Open Live Chat.

2. 10 мая 2024 г. в 18:07 UTCmonitoring

   The issue is no longer reproduced. Anyway, we're still monitoring it on our end and are currently in contact with the USPS team. We apologize for the downtime with the USPS rates. If you have any questions, please, reach our Support team via email at [email protected] or via the Live Chat from Ecwid admin → Get Help → Open Live Chat.

3. 10 мая 2024 г. в 19:06 UTCresolved

   The USPS confirmed the issue was caused by the API downtime on their end. Anyway, it is resolved now. Thus, the automatically-calculated rates by USPS should work as is in your online stores, so customers should be able to select them and proceed to further checkout steps to complete the order placement.

1. 14 марта 2024 г. в 16:07 UTCidentified

   We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: SystemDNS Nameservers . All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are very sorry for this downtime. The next update is in 20 minutes. If you have any questions, please reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat: Screenshot .

2. 14 марта 2024 г. в 16:35 UTCidentified

   OpenSRS team has identified the issue reason and is now working on resolving it — you can check the incident status via this link: SystemDNS Nameservers .We will update you on the process in the next 20 minutes.

3. 14 марта 2024 г. в 17:40 UTCresolved

   OpenSRS team has fixed the issue — all Instant Sites are working correctly now. We sincerely apologize for this issue.

1. 12 марта 2024 г. в 06:01 UTCinvestigating

   This issue only affects those who use New-gen Instant Site. It doesn't affect the original Instant Site users or those who use Ecwid with their own Instant Site. Currently, the mobile menu button (burger menu) doesn't work. Please, make sure there are alternative ways to reach your site pages: https://support.ecwid.com/hc/en-us/articles/360020914939-Setting-up-your-Instant-Site-General-steps#-step-3--customize-site-content We are investigating this issue to fix it as soon as possible as this is our current priority. We are very sorry for this issue! We will be keeping you updated on this issue until it is fixed. We will try to undo the last updates to fix it - it will take about 1 hour.

2. 12 марта 2024 г. в 06:14 UTCmonitoring

   We were able to restore the changes quickly and the burger menu (on desktop and mobile) works correctly on all Instant Sites. Currently, we are inspecting the reasons for the issue to avoid its appearance in the future.

3. 12 марта 2024 г. в 06:15 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 12 марта 2024 г. в 06:50 UTCresolved

   The issues with the New-gen Instant Site has been resolved - the mobile and desktop menus are operational for all affected users now.

1. 6 марта 2024 г. в 18:13 UTCinvestigating

   Some Ecwid storefronts and store components (tabs) are not loading. We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue. We apologize for this downtime. We’ll post the next update here in 15 minutes. If you have any questions, please, contact us at [email protected].

2. 6 марта 2024 г. в 18:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 марта 2024 г. в 18:34 UTCinvestigating

   At the moment, our developers are still investigating this to find the major cause of this. We'll post another update in 30 minutes. If you have any questions, please, contact us at [email protected].

4. 6 марта 2024 г. в 19:06 UTCinvestigating

   Currently our developers are trying to roll back the current changes to identify the issue and proceed with the fix. Please, accept our apologies for a long outage. The next update will be posted in 30 minutes. If you have any questions, please, contact us at [email protected].

5. 6 марта 2024 г. в 19:40 UTCinvestigating

   We are continuing to investigate this issue and find the cause of this. We sincerely apologise for this downtime. The next update will be here in 30 minutes.   Thank you for your patience. If you have any questions, please, contact us at [email protected].

6. 6 марта 2024 г. в 20:17 UTCinvestigating

   Our developers are still on the process of investigation. The issue may sporadically appear now, we are doing our best to identify and fix this. Please, accept our apologies for the outage. The next update is expected in 30 minutes. If you have any questions, please, contact us at [email protected].

7. 6 марта 2024 г. в 20:53 UTCinvestigating

   Our team is still working on identifying the issue. We sincerely apologise for the long outage. The next update will be posted here in 30 minutes. If you have any questions, please, contact us at [email protected].

8. 6 марта 2024 г. в 21:32 UTCinvestigating

   We are continuing to investigate the issue. We sincerely apologise for the long outage. If you have any questions, please, contact us at [email protected].

9. 6 марта 2024 г. в 22:58 UTCidentified

   We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We’ll keep you updated here.

10. 6 марта 2024 г. в 23:54 UTCmonitoring

    A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.

11. 7 марта 2024 г. в 00:21 UTCresolved

    This incident has been resolved.

1. 9 февраля 2024 г. в 20:19 UTCinvestigating

   Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.

2. 9 февраля 2024 г. в 22:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 февраля 2024 г. в 22:26 UTCresolved

   This incident has been resolved. Some users may not see recent orders that were placed in their stores during the incident. This is only a visual issue and orders are saved in our databases. If that's the case for you, please contact us at [email protected], so we can make those orders visible in your store manually.

1. 3 октября 2023 г. в 02:58 UTCinvestigating

   Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new

2. 3 октября 2023 г. в 03:16 UTCmonitoring

   We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.

3. 3 октября 2023 г. в 03:38 UTCresolved

   Currently, all the storefronts and control panels work normally. All your store data is safe and intact.

1. 29 сентября 2023 г. в 17:59 UTCinvestigating

   We are having issues with some stores mostly located in NOAM and LATAM regions. The store changes may not be saved in the Admin or reflected on the Storefront. We’re working on the issue’s fix urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) and the store changes that were made and saved previously are safe and intact. It will be possible to save the changes as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes.

2. 29 сентября 2023 г. в 17:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 29 сентября 2023 г. в 18:20 UTCidentified

   Our developers identified the source of the issue, so we are working on the fix. The next update will be in 15 minutes.

4. 29 сентября 2023 г. в 18:42 UTCidentified

   We are continuing to work on a fix for this issue.

5. 29 сентября 2023 г. в 19:03 UTCmonitoring

   Our developers implemented a fix, so now the changes should be saving fine. We are monitoring the results. If you still experience any issues, please, feel free to reach us via email at [email protected] or chat.

6. 29 сентября 2023 г. в 20:50 UTCresolved

   The changes apply and reflect on the online stores for several hours already. The incident is resolved.