История сбоев Edmentum

1. 23 октября 2026 г. в 23:07 UTCinvestigating

   В настоящее время мы изучаем проблему, затрагивающую определенные индивидуальные действия курса и другие функции в Courseware. Пользователи могут столкнуться с ошибкой сертификата безопасности при доступе или загрузке определенных файлов, включая заметки и PDF-файлы. Проблема может также повлиять на фотографии профиля Сэнсэя.

2. 26 октября 2026 г. в 19:52 UTCidentified

   Мы определили первопричину и работаем над решением. Мы развернули обходной путь, который в большинстве случаев решит проблему.

3. 26 октября 2026 г. в 20:45 UTCresolved

   Исправление первопричины было развернуто. Этот вопрос решен.

Автоматический перевод официального обновления инцидента.

1. 8 октября 2026 г. в 14:22 UTCinvestigating

   В настоящее время мы расследуем вопрос, затрагивающий доступ к платформе MajorClarity. Пользователи могут испытывать сбои входа в систему, ошибки аутентификации или не иметь доступа к частям приложения.

2. 8 октября 2026 г. в 15:03 UTCidentified

   Мы определили первопричину и работаем над устранением проблемы.

3. 8 октября 2026 г. в 15:15 UTCmonitoring

   Мы внедрили исправление и производительность улучшилась, как и ожидалось. Мы продолжим следить за производительностью платформы.

4. 8 октября 2026 г. в 15:23 UTCresolved

   Этот инцидент был урегулирован. Мы продолжим следить за производительностью платформы.

Автоматический перевод официального обновления инцидента.

1. 23 сентября 2026 г. в 16:51 UTCinvestigating

   Интеграция LTI/SFTP с Apex Learning и MajorClarity была сброшена. Клиенты, которые еще не получили обновленные учетные данные, могут связаться с [email protected], чтобы восстановить интеграцию.

Автоматический перевод официального обновления инцидента.

1. 25 апреля 2026 г. в 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 апреля 2026 г. в 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 апреля 2026 г. в 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 апреля 2026 г. в 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 апреля 2026 г. в 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 апреля 2026 г. в 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 апреля 2026 г. в 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 апреля 2026 г. в 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 апреля 2026 г. в 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 апреля 2026 г. в 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 апреля 2026 г. в 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 апреля 2026 г. в 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 февраля 2026 г. в 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 февраля 2026 г. в 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 февраля 2026 г. в 14:44 UTCresolved

   This incident has been resolved.

1. 20 января 2026 г. в 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 января 2026 г. в 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 января 2026 г. в 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 января 2026 г. в 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 января 2026 г. в 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 января 2026 г. в 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 января 2026 г. в 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 ноября 2025 г. в 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 ноября 2025 г. в 18:04 UTCresolved

   This incident has been resolved.

1. 29 сентября 2025 г. в 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 сентября 2025 г. в 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 сентября 2025 г. в 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 сентября 2025 г. в 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 августа 2025 г. в 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 августа 2025 г. в 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 августа 2025 г. в 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 августа 2025 г. в 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 августа 2025 г. в 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 августа 2025 г. в 18:54 UTCresolved

   This incident has been resolved.

1. 28 июля 2025 г. в 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 июля 2025 г. в 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 июля 2025 г. в 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 июля 2025 г. в 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 июля 2025 г. в 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 июля 2025 г. в 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 июля 2025 г. в 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 июля 2025 г. в 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 июля 2025 г. в 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 июля 2025 г. в 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 июля 2025 г. в 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 июля 2025 г. в 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 июня 2025 г. в 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 июня 2025 г. в 16:40 UTCresolved

   This incident has been resolved.

1. 4 июня 2025 г. в 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 июня 2025 г. в 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 июня 2025 г. в 18:55 UTCresolved

   This incident has been resolved.

1. 3 июня 2025 г. в 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 июня 2025 г. в 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 июня 2025 г. в 16:30 UTCresolved

   This incident has been resolved.

1. 9 мая 2025 г. в 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 мая 2025 г. в 15:46 UTCresolved

   This incident has been resolved.