История сбоев Emerchantpay

1. 27 августа 2026 г. в 01:57 UTCinvestigating

   Дорогой партнер, Обратите внимание, что временная внешняя сетевая проблема была выявлена около 00:23 UTC с одним из наших процессоров карт. Наш подробный анализ показал ненормальное поведение одного из наших внешних поставщиков, что частично повлияло на обработку платежей. Пожалуйста, примите наши извинения за любые причиненные неудобства. Добрый вечер, Команда технической поддержки Emerchantpay

2. 27 августа 2026 г. в 01:58 UTCresolved

   Уважаемый клиент, Мы можем подтвердить, что с 00:50 UTC, внешняя проблема, которая частично повлияла на обработку платежей, теперь решена. После тщательного расследования мы определили, что медленное время отклика было вызвано периодическими тайм-аутами от нашего внешнего процессора карт. Мы активно следим за ними, чтобы получить основную причину медленного времени отклика. Все пострадавшие службы в настоящее время полностью функционируют. Мы ценим ваше понимание и, пожалуйста, примите наши извинения за любые неудобства. Если у вас есть какие-либо вопросы или вам нужна дополнительная помощь, пожалуйста, не стесняйтесь обращаться в нашу команду технической поддержки по адресу [email protected]. С уважением, Команда технической поддержки Emerchantpay

Автоматический перевод официального обновления инцидента.

1. 15 июля 2026 г. в 08:28 UTCinvestigating

   Уважаемый клиент, Обратите внимание, что мы выявили проблему, связанную с аутентификацией 3DS с Mastercard, что привело к неизвестной причине, связанной только с брендом карты Mastercard. В результате увеличивается процент отказов от транзакций Mastercard, требующих аутентификации 3DS. Мы ценим ваше понимание и, пожалуйста, примите наши извинения за любые неудобства. Если у вас есть какие-либо вопросы или вам нужна дополнительная помощь, пожалуйста, не стесняйтесь обращаться в нашу команду технической поддержки по адресу [email protected]

2. 15 июля 2026 г. в 08:30 UTCidentified

   Mastercard признала продолжающуюся проблему, затрагивающую аутентификацию 3D Secure, впервые идентифицированную в 08:59 CEST. Повышенная частота отказов в транзакциях Mastercard, требующих 3D-безопасной аутентификации, все еще может быть проблемой. Mastercard работает над решением этой проблемы.

3. 15 июля 2026 г. в 09:33 UTCresolved

   Мы можем подтвердить, что по состоянию на 08:09 UTC проблема, которая влияла на аутентификацию Mastercard 3DS, была решена. Все пострадавшие службы в настоящее время полностью функционируют. Если у вас возникли какие-либо проблемы при обработке платежей, пожалуйста, не стесняйтесь обращаться в нашу службу технической поддержки. Мы будем продолжать внимательно следить за нашими системами и информировать вас по мере необходимости.

Автоматический перевод официального обновления инцидента.

1. 24 марта 2025 г. в 15:49 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 25 марта 2025 г. в 11:32 UTCresolved

   This incident has been resolved.

1. 5 ноября 2024 г. в 15:05 UTCidentified

   Dear customer, Note we have identified an issue related to transaction declines with an unknown reason related to Mastercard card brand only with the ECP acquirer. The issue seems to affect Mastercard transactions only partially, as most are passing successfully. Please rest assured that we have escalated to the ECP acquirer already and are working together with the highest priority on the matter to resolve it as soon as possible. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. 5 ноября 2024 г. в 16:35 UTCresolved

   Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

1. 12 сентября 2024 г. в 06:04 UTCinvestigating

   Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled. There is no impact on transactions submitted through other acquirers. We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team

2. 12 сентября 2024 г. в 12:29 UTCmonitoring

   Dear Valued Partner, Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed. We are continuing to actively monitor the situation. We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider. For more information, please contact us at [email protected]. Thank you for your patience on the matter. Kind Regards, Tech Support Team

3. 12 сентября 2024 г. в 14:59 UTCresolved

   This incident has been resolved.

1. 15 декабря 2023 г. в 03:44 UTCinvestigating

   Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team

2. 15 декабря 2023 г. в 08:55 UTCresolved

   This incident has been resolved.

1. 19 сентября 2023 г. в 11:31 UTCidentified

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 19 сентября 2023 г. в 16:03 UTCresolved

   This incident has been resolved.

1. 3 августа 2023 г. в 14:59 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 3 августа 2023 г. в 16:59 UTCinvestigating

   We are still investigating the issue

3. 3 августа 2023 г. в 18:45 UTCresolved

   This incident has been resolved.

1. 12 июня 2023 г. в 14:34 UTCinvestigating

   Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team

2. 12 июня 2023 г. в 16:50 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 5 мая 2023 г. в 11:17 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 5 мая 2023 г. в 13:39 UTCresolved

   This incident has been resolved.

1. 21 марта 2023 г. в 13:53 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 21 марта 2023 г. в 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 марта 2023 г. в 21:15 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 20 марта 2023 г. в 20:32 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 20 марта 2023 г. в 22:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 марта 2023 г. в 22:44 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 19:45 to 21:35 UTC on Mar 20 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 21 февраля 2023 г. в 16:37 UTCidentified

   Dear Partner, We have identified an issue with one of our upstream providers that is partially affecting the processing of Visa OCT transactions. The provider is actively working on a solution to restore the payment processing back to operational. We will provide timely updates as soon as the information becomes available. Regards emerchantpay Technical Support Team

2. 21 февраля 2023 г. в 17:38 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of Visa OCT transactions has been resolved and the processing returned back to normal. Incident Start Date: 2023-02-21 10:09 UTC Incident End Date: 2023-02-21 16:53 UTC If you still notice anything unusual, please contact us at [email protected]. Regards emerchantpay Technical Support Team

1. 4 января 2023 г. в 21:45 UTCresolved

   Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,

1. 1 декабря 2022 г. в 15:11 UTCresolved

   Dear Valued Partner, We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions. Start: 30 November 2022, 08:24 UTC End: 30 November 2022, 12:17 UTC Mastercard Reference Number: INC000000273760 We remain at your disposal should you have any questions. Kind Regards, emerchantpay Tech-Support Team

1. 4 марта 2022 г. в 08:38 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 4 марта 2022 г. в 09:21 UTCresolved

   Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.

1. 22 декабря 2021 г. в 22:25 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team

2. 22 декабря 2021 г. в 23:00 UTCresolved

   Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2 We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details. If you still observed any negative impact on transaction processing, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

1. 9 ноября 2021 г. в 23:05 UTCidentified

   Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team

2. 10 ноября 2021 г. в 16:44 UTCresolved

   Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team

1. 15 октября 2021 г. в 12:14 UTCidentified

   Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 15 октября 2021 г. в 12:14 UTCresolved

   This incident has been resolved.

1. 25 августа 2021 г. в 08:26 UTCinvestigating

   Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, Emerchantpay Technical Support Team

2. 25 августа 2021 г. в 09:19 UTCresolved

   Dear Partner, Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team