История сбоев Exosite

1. 3 августа 2026 г. в 19:07 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 3 августа 2026 г. в 19:36 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 3 августа 2026 г. в 19:55 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 23 июля 2026 г. в 22:04 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 23 июля 2026 г. в 22:46 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 23 июля 2026 г. в 23:53 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 22 июля 2026 г. в 16:54 UTCinvestigating

   Мы активно расследуем вопрос с Мурано

2. 22 июля 2026 г. в 17:02 UTCmonitoring

   Мы восстановили сервисы платформы и продолжаем мониторинг.

3. 22 июля 2026 г. в 17:32 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 14 мая 2026 г. в 23:00 UTCinvestigating

   We are currently investigating an issue with the Murano User service impacting service requests.

2. 14 мая 2026 г. в 23:14 UTCmonitoring

   The issue has been mitigated and is being monitored.

3. 15 мая 2026 г. в 00:24 UTCresolved

   This incident has been resolved.

1. 2 апреля 2026 г. в 15:34 UTCinvestigating

   We are investigating an issue affecting One Platform availability

2. 2 апреля 2026 г. в 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 апреля 2026 г. в 18:02 UTCresolved

   This incident has been resolved.

1. 10 декабря 2025 г. в 20:58 UTCinvestigating

   We are currently investigating an issue with the Exosense data pipeline.

2. 10 декабря 2025 г. в 21:15 UTCmonitoring

   We've taken action to resolve the issue and will continue to monitor.

3. 10 декабря 2025 г. в 21:25 UTCresolved

   This issue has been resolved.

1. 8 июня 2025 г. в 19:15 UTCidentified

   We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.

2. 8 июня 2025 г. в 23:12 UTCmonitoring

   We are seeing improved availability from our systems to our upstream provider at this time.

3. 8 июня 2025 г. в 23:52 UTCresolved

   This incident has been resolved.

1. 7 июня 2025 г. в 21:31 UTCidentified

   We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.

2. 7 июня 2025 г. в 22:06 UTCmonitoring

   Our upstream provider has identified a networking issue and has begun to mitigate. We are seeing improved availability to our systems at this time.

3. 7 июня 2025 г. в 22:24 UTCresolved

   This incident has been resolved.

1. 18 ноября 2024 г. в 21:59 UTCidentified

   We've identified an issue with our upstream billing provider that is resulting in longer load times and billing information being temporarily unavailable.

2. 18 ноября 2024 г. в 22:37 UTCresolved

   This incident has been resolved.

1. 12 ноября 2024 г. в 17:03 UTCidentified

   We have identified an issue with our upstream billing provider resulting in billing information being temporarily unavailable.

2. 12 ноября 2024 г. в 17:17 UTCmonitoring

   Upstream has addressed the issue. Billing information continues to load successfully at this time.

3. 12 ноября 2024 г. в 17:59 UTCresolved

   This incident has been resolved.

1. 17 июня 2024 г. в 06:48 UTCinvestigating

   We are investigating issues with device connections to Murano.

2. 17 июня 2024 г. в 08:46 UTCidentified

   We have isolated an issue to an upstream provider maintenance activity. We are working with them to resolve this issue.

3. 17 июня 2024 г. в 11:24 UTCmonitoring

   We have mitigated the upstream providers maintenance activity. There will be a sustained period of latency as device behavior stabilizes.

4. 17 июня 2024 г. в 13:16 UTCresolved

   Device latency has normalized.

1. 15 мая 2024 г. в 16:44 UTCinvestigating

   We are working on an issue affecting delayed UI instances of ExoSense.

2. 15 мая 2024 г. в 17:01 UTCmonitoring

   A fix has been implemented to resolve this issue. We are continuing to monitor.

3. 15 мая 2024 г. в 17:08 UTCresolved

   This incident has been resolved.

1. 7 ноября 2023 г. в 22:02 UTCinvestigating

   We are currently investigating an issue where the ExoSense device simulator UI is not loading the list of simulated devices.

2. 7 ноября 2023 г. в 23:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 ноября 2023 г. в 23:43 UTCresolved

   This incident has been resolved.

1. 1 августа 2023 г. в 21:55 UTCidentified

   We are actively working on an issue that is degrading performance of loading historical data. This impacts loading historical data in ExoSense in some cases.

2. 2 августа 2023 г. в 01:26 UTCresolved

   Mitigation work was completed.

1. 24 марта 2023 г. в 13:19 UTCinvestigating

   We are actively working on an issue that is impacting performance of Murano and Exosense

2. 24 марта 2023 г. в 13:40 UTCidentified

   The issue has been identified and we are working on a fix.

3. 24 марта 2023 г. в 14:18 UTCidentified

   We have been working to restore full operations and performance. The incident is the result of a security related change by an infrastructure provider with no early warning or notification.

4. 24 марта 2023 г. в 14:32 UTCmonitoring

   We have restored system operations and will continue to monitor.

5. 24 марта 2023 г. в 15:13 UTCresolved

   This incident has been resolved.

1. 14 марта 2023 г. в 19:28 UTCidentified

   We have identified an issue affecting a portion of requests to the One Platform. We have mitigated the issue and are continuing to fully resolve.

2. 14 марта 2023 г. в 19:43 UTCresolved

   Between 19:02 - 19:30 a minority of requests to the One Platform experienced intermittent availability. This has been resolved.

1. 31 декабря 2022 г. в 16:03 UTCresolved

   We have identified and resolved an issue affecting a minority of requests over a period of 30 minutes.

1. 15 ноября 2022 г. в 17:23 UTCidentified

   We have investigated and identified an issue affecting some customers ability to view their billing and usage information within their Exosite account. A resolution is in progress.

2. 15 ноября 2022 г. в 20:34 UTCidentified

   We have addressed the issue and are deploying the fix.

3. 15 ноября 2022 г. в 20:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 ноября 2022 г. в 21:03 UTCresolved

   This incident has been resolved.

1. 1 сентября 2022 г. в 22:50 UTCinvestigating

   We are currently investigating availability of Portals domains. Murano is not affected.

2. 2 сентября 2022 г. в 01:24 UTCinvestigating

   We are continuing to investigate an issue impacting Portals availability. One Platform, Murano, and ExoSense are not affected.

3. 2 сентября 2022 г. в 02:35 UTCidentified

   We have mitigated the issue for most customers. We will continue to monitor and provide updates.

4. 2 сентября 2022 г. в 03:16 UTCmonitoring

   All customer domains are now operational. We will continue to closely monitor the status.

5. 2 сентября 2022 г. в 03:47 UTCresolved

   This incident has been resolved.

1. 16 июня 2022 г. в 17:13 UTCinvestigating

   We are experiencing an issue with our default Murano email service provider. This applies to ExoSense instances and Murano solutions using the email service with default settings, emails are not being successfully sent. ExoSense instances and other Murano solutions that have configured their own SMTP server will continue to work normally and are not affected.

2. 16 июня 2022 г. в 19:29 UTCidentified

   We've identified the conflict and are working to reestablish email notifications sent from Murano solutions / ExoSense instances using Exosite's default email service.

3. 16 июня 2022 г. в 20:00 UTCmonitoring

   We have partially restored email service although emails may be delayed for a time period.

4. 16 июня 2022 г. в 20:31 UTCresolved

   Murano and ExoSense email service has been restored