История сбоев Famly

1. 16 июля 2026 г. в 06:05 UTCidentified

   Мы обнаружили проблему в платформе Famly, которая может означать, что она не работает на 100% для всех пользователей. Мы изучаем этот вопрос и вскоре обновим его. Проблема в том, что некоторые вещи будут выглядеть так, как будто они не были спасены, даже если они были спасены. Вы увидите больше ошибок, чем обычно.

2. 16 июля 2026 г. в 06:13 UTCmonitoring

   Мы внедрили временное исправление. Но в течение дня он будет работать на более постоянной основе. Временное решение может также вызвать другие проблемы, но мы сделаем все возможное, чтобы избежать этого.

3. 16 июля 2026 г. в 07:58 UTCresolved

   Теперь мы уверены, что проблема, которую мы определили, была решена, и поэтому мы закрываем этот инцидент. Если вы все еще видите какие-либо проблемы, пожалуйста, оставьте сообщение нашей клиентской команде.

Автоматический перевод официального обновления инцидента.

1. 20 мая 2026 г. в 08:59 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.

2. 20 мая 2026 г. в 13:03 UTCinvestigating

   We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience.

3. 20 мая 2026 г. в 15:12 UTCmonitoring

   The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

4. 20 мая 2026 г. в 15:33 UTCresolved

   The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

1. 19 мая 2026 г. в 12:54 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in.

2. 19 мая 2026 г. в 13:11 UTCmonitoring

   We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.

3. 19 мая 2026 г. в 13:38 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 9 декабря 2025 г. в 19:15 UTCidentified

   We have identified a problem in Famly that causes our system to appear as though data is now saved. The data is saved and consistent, but it may appear as though it is not. We have identified the cause and are working on a solution.

2. 9 декабря 2025 г. в 19:27 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 26 сентября 2025 г. в 10:24 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.

2. 26 сентября 2025 г. в 10:29 UTCmonitoring

   A fix has been deployed and we are monitoring

3. 26 сентября 2025 г. в 10:32 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 20 мая 2025 г. в 07:42 UTCinvestigating

   We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

2. 20 мая 2025 г. в 07:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 мая 2025 г. в 07:55 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 27 августа 2024 г. в 10:17 UTCinvestigating

   We are currently seeing an issue called "replica lag" meaning that changes to the system will look like it haven't saved the changes you made, but it has, it just takes a few minutes before it will show the changes.

2. 27 августа 2024 г. в 10:24 UTCmonitoring

   The issue has been resolved, but we keep monitoring

3. 27 августа 2024 г. в 10:44 UTCresolved

   The issue has been resolved

1. 10 июня 2024 г. в 10:58 UTCinvestigating

   We are currently investigating an issue making the app and web app very slow

2. 10 июня 2024 г. в 11:13 UTCmonitoring

   We have identified the issue, and mitigated it, and are now monitoring things, while they get back to normal

3. 10 июня 2024 г. в 11:56 UTCresolved

   We have fixed the issue, and all systems are back to normal operations.

1. 7 февраля 2024 г. в 13:04 UTCinvestigating

   We are currently experiencing some issues causing the Famly platform to be slow, and causing errors

2. 7 февраля 2024 г. в 13:31 UTCidentified

   We have identified and mitigated the issue, but are waiting for things to stabilize. We will keep posting updates

3. 7 февраля 2024 г. в 14:05 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 4 октября 2023 г. в 14:25 UTCidentified

   We are currently having an issue making some data which is saved in famly look like it is not saved. This includes signing children in and out, which is happening, but the signing out might not show up.

2. 4 октября 2023 г. в 14:55 UTCidentified

   We are continuing to work on a fix for the identified problem and will report back as soon as we know more.

3. 4 октября 2023 г. в 15:24 UTCidentified

   We are still working on fixing the issue, and our monitoring shows that things are improving. But it's not back to normal yet.

4. 4 октября 2023 г. в 15:54 UTCresolved

   We have now resolved the issue, all systems are caught up and everything should be working normally again.

1. 26 сентября 2023 г. в 14:08 UTCidentified

   We have identified an issue, making emails not sent correctly, but they will be sent eventually. Emails might be delayed by some hours. We are working on getting all emails sent as fast as possible.

2. 26 сентября 2023 г. в 16:13 UTCmonitoring

   The problem should now be fixed, so new emails are being sent. But we still have some old emails, in a queue, which will be sent during the next couple of hours.

3. 26 сентября 2023 г. в 17:49 UTCresolved

   This incident has been resolved.

1. 13 июня 2023 г. в 11:46 UTCinvestigating

   We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

2. 13 июня 2023 г. в 11:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 июня 2023 г. в 11:57 UTCresolved

   This incident has been resolved.

1. 22 мая 2023 г. в 10:52 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

2. 22 мая 2023 г. в 10:55 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 28 апреля 2023 г. в 11:40 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

2. 28 апреля 2023 г. в 11:46 UTCidentified

   We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update.

3. 28 апреля 2023 г. в 12:05 UTCmonitoring

   We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.

4. 28 апреля 2023 г. в 12:08 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 15 февраля 2023 г. в 09:11 UTCidentified

   We have identified the problem in Famly that is causing it to be unavailable. We have identified the issue and are fixing it right now. The App should be available shortly.

2. 15 февраля 2023 г. в 09:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 февраля 2023 г. в 09:32 UTCresolved

   This incident has been resolved.

1. 3 февраля 2023 г. в 14:33 UTCresolved

   A bug in our platform unfortunately resulted in long delays (several hours) os some posts. The posts was successfully created, but would not be delivered to all end-users until hours later. Only some posts were affected.

1. 6 декабря 2022 г. в 10:22 UTCresolved

   During a deployment of a bugfix, we introduced a bug that made in-app messaging unworkable. During the problem, not messages was displayed, and it was not possible to send messages.

1. 29 ноября 2022 г. в 13:35 UTCinvestigating

   We are experiencing some problems in our systems. We are looking into resolving it.

2. 29 ноября 2022 г. в 14:12 UTCinvestigating

   You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.

3. 29 ноября 2022 г. в 14:43 UTCidentified

   You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.

4. 29 ноября 2022 г. в 14:54 UTCresolved

   Things are back to normal on all systems.

1. 4 октября 2022 г. в 15:16 UTCinvestigating

   We are currently investigating a possible incident affecting our mobile app and web app. We are still investigating the impact, but notifications and other updates might be delayed.

2. 4 октября 2022 г. в 15:41 UTCidentified

   We have identified the problem to our database and looking for a workaround.

3. 4 октября 2022 г. в 15:58 UTCidentified

   We have a discovered an issue in one of the databases behind famly, that means that when you update certain things (e.g. statuses), even though they are correctly saved, they are not being shown to you. This could mean, for example, that even if you mark a child as ‘signed out’ - while the system recognises they indeed are signed out, they will still show as being signed in. We are currently all hands on deck and believe we’ve discovered the issue and looking to fix as soon as possible.

4. 4 октября 2022 г. в 16:31 UTCidentified

   We are still experiencing problems with the database behind famly and updates might still be delayed. We are still all hands at deck to remediate the problem, and we are seeing an improvement. We will monitor the sitation and write updates as soon as the platform is back to normal again. We expect another update within 30 min.

5. 4 октября 2022 г. в 16:57 UTCresolved

   Our database problem are now resolved, and famly is again fully operational. We will continue to monitor the situation and will make a root-cause analysis of the problem.

1. 10 июня 2022 г. в 12:13 UTCinvestigating

   We are experiencing slow response times. We are investigating the cause.

2. 10 июня 2022 г. в 12:25 UTCmonitoring

   We have identified the problem, and have implemented a fix. Performance should start to get back to normal again.

3. 10 июня 2022 г. в 12:28 UTCresolved

   The issue it now resolved, and performance is back to normal again. We will conduct an investigation into the cause of this.