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    История сбоев Fieldd

    21 Fieldd incidents · март 2021 г. — official updates, affected components, duration and resolution details.

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    Ошибка проверки Cloudflare

    Начало 5 октября 2026 г. в 13:01 UTC · 45m

    Pending
    Затронутые компоненты
    fieldd Online Bookings
    1. 5 октября 2026 г. в 13:01 UTCinvestigating

      Известный сбой в работе Cloudflare влияет на страницы онлайн-бронирования.

    2. 5 октября 2026 г. в 13:30 UTCmonitoring

      Реализовано исправление, и мы отслеживаем результаты.

    3. 5 октября 2026 г. в 13:30 UTCmonitoring

      Мы продолжаем отслеживать любые дополнительные проблемы.

    4. 5 октября 2026 г. в 13:46 UTCresolved

      Этот инцидент был урегулирован.

    Автоматический перевод официального обновления инцидента.

    Cloudflare Connectivity Issue

    Начало 12 августа 2026 г. в 11:15 UTC · 1h 14m

    Pending
    Затронутые компоненты
    fieldd Online Bookings
    1. 12 августа 2026 г. в 12:20 UTCidentified

      Overnight, Cloudflare developed a connectivity issue with our online booking servers. Some regions are affected. We are investigating now and will share an update soon.

    2. 12 августа 2026 г. в 12:21 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 12 августа 2026 г. в 12:29 UTCresolved

      This incident has been resolved.

    Partial Outage

    Начало 17 марта 2026 г. в 22:31 UTC · 1h 36m

    OutageСерьёзный инцидент
    Затронутые компоненты
    fieldd API
    1. 17 марта 2026 г. в 22:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 18 марта 2026 г. в 00:03 UTCidentified

      Thank you for your continued patience whilst we look into this issue.

    3. 18 марта 2026 г. в 00:07 UTCresolved

      This incident has been resolved.

    Cloudflare & Google Outage

    Начало 12 июня 2025 г. в 18:49 UTC · 1h 29m

    Pending
    1. 12 июня 2025 г. в 18:49 UTCmonitoring

      Cloudflare and Google is experiencing outages https://www.cloudflarestatus.com/

    2. 12 июня 2025 г. в 20:17 UTCresolved

      Cloudflare and Google is experiencing outages https://www.cloudflarestatus.com/ They have appeared to have restored services.

    We are currently investigating an unexpected outage

    Начало 18 апреля 2025 г. в 21:39 UTC · 21m

    Pending
    Затронутые компоненты
    fieldd Online CRMfieldd Online Bookings
    1. 18 апреля 2025 г. в 21:39 UTCinvestigating

      We are currently investigating an unexpected outage. Our team is working hard to identify the issue & rectify it as soon as possible.

    2. 18 апреля 2025 г. в 22:00 UTCresolved

      This incident has been resolved.

    Server Outage

    Начало 13 марта 2025 г. в 20:40 UTC · 2h 15m

    Pending
    Затронутые компоненты
    Service Appfieldd Online CRMfieldd Online Bookings
    1. 13 марта 2025 г. в 20:40 UTCinvestigating

      We are currently investigating this issue.

    2. 13 марта 2025 г. в 20:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 марта 2025 г. в 20:59 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 13 марта 2025 г. в 22:55 UTCresolved

      This incident has been resolved.

    CRM Disruption

    Начало 16 августа 2024 г. в 14:20 UTC · 4m

    Pending
    Затронутые компоненты
    fieldd Online CRM
    1. 16 августа 2024 г. в 14:20 UTCinvestigating

      We are currently investigating this issue.

    2. 16 августа 2024 г. в 14:24 UTCresolved

      This incident has been resolved.

    Server Outage

    Начало 5 мая 2024 г. в 14:00 UTC · 0m

    Pending
    1. 10 мая 2024 г. в 15:12 UTCresolved

      Our team has implemented a fix to restore functionality, and everything is operating normally. We apologize for any disruption this may have caused and appreciate your patience.

    Online Scheduling TimeSlots Incident

    Начало 3 апреля 2024 г. в 23:00 UTC · 0m

    Pending
    1. 4 апреля 2024 г. в 15:48 UTCresolved

      This incident has been resolved, some users may have experienced issues with incorrect times being offered online to clients.

    AWS Server Issue

    Начало 26 октября 2023 г. в 02:59 UTC · 1h 4m

    Pending
    Затронутые компоненты
    fieldd APIService Appfieldd Online CRMCustomer App-Branded
    1. 26 октября 2023 г. в 02:59 UTCinvestigating

      We are currently investigating this issue to resolve it as soon as possible.

    2. 26 октября 2023 г. в 03:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26 октября 2023 г. в 04:03 UTCresolved

      This incident has been resolved.

    Twilio SMS

    Начало 25 сентября 2023 г. в 02:23 UTC · 11h 0m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Twilio SMS
    1. 25 сентября 2023 г. в 02:23 UTCidentified

      There is a known incident with Twilio SMS delivery. Customers may experience delivery issues for transactional SMS messages.

    2. 25 сентября 2023 г. в 05:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 сентября 2023 г. в 13:23 UTCresolved

      This incident has been resolved.

    Temporary outage

    Начало 12 июня 2023 г. в 22:17 UTC · 2h 41m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Service Appfieldd Online CRMCustomer App-Brandedfieldd Online Invoicesfieldd Online BookingsService App-Branded
    1. 12 июня 2023 г. в 22:17 UTCidentified

      We have identified an outage with our server and doing our best to resolve the issue as quickly as possible. We appreciate your patience

    2. 13 июня 2023 г. в 00:58 UTCresolved

      This incident has been resolved.

    Amazon Web Server Issue

    Начало 5 марта 2023 г. в 20:39 UTC · 6h 47m

    OutageСерьёзный инцидент
    Затронутые компоненты
    fieldd Online CRMfieldd Online Bookings
    1. 5 марта 2023 г. в 20:39 UTCinvestigating

      Unfortunately, we have experienced yet another instance of Amazon disrupting fieldd’s system without prior notice. As a result of this continued unreliability, our team is now urgently working on moving our servers away from Amazon to ensure a more stable and dependable service for our valued clients like yourself. We apologize for any inconvenience caused by Amazon’s disruptive behavior.

    2. 5 марта 2023 г. в 21:05 UTCidentified

      The issue has been identified, and we are actively implementing a fix

    3. 5 марта 2023 г. в 22:01 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 5 марта 2023 г. в 22:45 UTCidentified

      The team have opted for a permanent fix rather than a temporary one. This fix will increase long term performance and reliability. We anticipate things will be back to normal in a few hours. Thank you for your continued patience.

    5. 6 марта 2023 г. в 01:18 UTCidentified

      We are finalizing the fix for this issue. Thank you for your patience.

    6. 6 марта 2023 г. в 02:51 UTCidentified

      We are within 30 mins of a permanent fix. Unfortunately, we are at the mercy of large third party services such as Amazon and Google. When these companies have internal issues, that trickle down to us, without notice. Fieldd’s product itself is unaffected. The entire team have worked tirelessly on a Sunday to permanently solve this. We thank you for your patience.

    7. 6 марта 2023 г. в 03:21 UTCmonitoring

      Everything is back to normal. We are monitoring the new fix.

    8. 6 марта 2023 г. в 03:27 UTCresolved

      This incident has been resolved.

    An unexpected outage

    Начало 27 февраля 2023 г. в 21:11 UTC · 4h 27m

    Pending
    Затронутые компоненты
    fieldd Online CRMfieldd Online Bookings
    1. 27 февраля 2023 г. в 21:11 UTCidentified

      Our team is actively working on resolving the issue as soon as possible, and we will keep you updated on the progress. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal system operations

    2. 27 февраля 2023 г. в 23:40 UTCidentified

      We have identified the cause of the error and are working as fast as we can to resolve the matter. Thank you for your continued patience. We understand the impact this has on your business.

    3. 28 февраля 2023 г. в 00:23 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 февраля 2023 г. в 01:35 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 28 февраля 2023 г. в 01:38 UTCmonitoring

      Fieldd experienced a disruption due to a server outage with Amazon AWS. Our team worked tirelessly to identify and resolve the issue. We are happy to report that AWS has now resolved the issue, and our system is now operating normally. We apologize for any inconvenience caused and appreciate your patience during this time.

    6. 28 февраля 2023 г. в 01:38 UTCresolved

      This incident has been resolved.

    Twilio SMS - Australia

    Начало 3 сентября 2022 г. в 02:46 UTC · 37m

    Pending
    Затронутые компоненты
    Twilio SMS
    1. 3 сентября 2022 г. в 02:46 UTCinvestigating

      We are investigating an issue with SMS messages in Australia

    2. 3 сентября 2022 г. в 02:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 сентября 2022 г. в 03:23 UTCresolved

      This incident for Australian users has been resolved.

    Square Outage

    Начало 10 февраля 2022 г. в 18:29 UTC · 13m

    OutageСерьёзный инцидент
    1. 10 февраля 2022 г. в 18:29 UTCinvestigating

      Square is currently down, users using Square for payments may temporarily experience issues. Please contact Square for more information.

    2. 10 февраля 2022 г. в 18:32 UTCmonitoring

      We are monitoring Square for updates

    3. 10 февраля 2022 г. в 18:32 UTCidentified

      Waiting for Square for more information on the matter

    4. 10 февраля 2022 г. в 18:42 UTCresolved

      Square seems to be back operational. Please contact Square if issues persist with POS payments.

    Server Update

    Начало 30 июня 2021 г. в 16:10 UTC · 4h 24m

    Pending
    Затронутые компоненты
    fieldd Online Bookings
    1. 30 июня 2021 г. в 16:10 UTCmonitoring

      Degraded performance to some Online Booking Portal Extras for some regions whilst this server is being upgraded. We apologise for any inconvenience & are ensuring minimal disruption. More updates to come shortly.

    2. 30 июня 2021 г. в 20:32 UTCmonitoring

      The issue has been resolved and Online Portal is now fully operational. We thank you for your patience.

    3. 30 июня 2021 г. в 20:33 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 30 июня 2021 г. в 20:34 UTCresolved

      This incident has been resolved.

    Brief Maintenance Update

    Начало 29 июня 2021 г. в 23:24 UTC · 5m

    IssuesНезначительный инцидент
    Затронутые компоненты
    fieldd APIService Appfieldd Online CRM
    1. 29 июня 2021 г. в 23:24 UTCinvestigating

      We are launching a performance update & will be back live in the next few minutes

    2. 29 июня 2021 г. в 23:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 июня 2021 г. в 23:29 UTCresolved

      This incident has been resolved.

    Stripe Payment Issue

    Начало 21 мая 2021 г. в 18:37 UTC · 5h 33m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Stripe APIService Appfieldd Online Bookings
    1. 21 мая 2021 г. в 18:37 UTCinvestigating

      We are currently investigating an issue that affects companies who use Stripe as their payment gateway. The ability to take payments and store cards is currently under investigation

    2. 21 мая 2021 г. в 19:35 UTCidentified

      We have found the error and currently resolving the matter. Pre-payments are now fully functional, and the Online Portal is fully operational. Further updates to come shortly

    3. 22 мая 2021 г. в 00:10 UTCresolved

      Service App Stripe issue has been resolved, please look out for Service App update 3.0.8.

    Booking Iframe Incident

    Начало 19 мая 2021 г. в 05:00 UTC · 0m

    Pending
    1. 19 мая 2021 г. в 21:46 UTCresolved

      Booking iframe latency issue was displaying a 404 not found to some of our users