История сбоев Form3

1. 20 октября 2026 г. в 10:48 UTCmonitoring

   С 06:01 UTC Form3 оказал влияние на мгновенный сервис Великобритании. Мы исследовали проблему и можем подтвердить короткий всплеск времени обработки между 06:01 - 06:07 UTC. Это произошло из-за инцидента с облачным провайдером, за которым мы в настоящее время следим, чтобы избежать дальнейшего воздействия. Более подробная информация будет представлена в посмертном заключении в надлежащее время.

2. 20 октября 2026 г. в 13:13 UTCmonitoring

   В то время как Cloud Provider реализовал действия по восстановлению, мы наблюдали еще одно кратковременное увеличение времени обработки для Form3 - UK Instant и короткий всплеск времени входа для Form3 - SEPA Instant. Form3 продолжает следить за ситуацией, пока Cloud Provider работает над постоянным исправлением.

3. 20 октября 2026 г. в 14:54 UTCresolved

   Инцидент с облачными провайдерами разрешен с 13:00 UTC После периода мониторинга мы подтвердили, что сервис вернулся к нормальной обработке и дальнейшей деградации не наблюдалось. Более подробная информация будет представлена в посмертном заключении в надлежащее время.

4. 21 октября 2026 г. в 14:20 UTCpostmortem

   Во вторник, 20 октября, Form3 пережила два коротких периода задержек обработки, затрагивающих сервисы Form3 UK Instant и Form3 SEPA Instant: * 06:01-06:07 UTC 12:57-12:59 UTC Задержки были вызваны инцидентом, затронувшим одного из наших сторонних облачных провайдеров. Провайдер решил проблему базовой инфраструктуры в 15:41 UTC. После восстановления и непрерывного мониторинга наша команда реагирования на инциденты подтвердила, что услуги вернулись в нормальное состояние и что не было постоянного воздействия на клиентов.

Автоматический перевод официального обновления инцидента.

1. 6 октября 2026 г. в 20:12 UTCresolved

   Между 18:22-18:30 UTC и 18:33-18:43 UTC, Form3 испытал ухудшение обслуживания, затрагивающее несколько услуг. В течение этого времени некоторые клиенты, возможно, испытывали повышенную задержку во всех затронутых услугах. Сейчас этот вопрос решен, и после периода мониторинга мы подтвердили, что он не оказывает постоянного воздействия. Мы проводим полный обзор инцидента и в надлежащее время поделимся более подробной информацией.

2. 8 октября 2026 г. в 07:06 UTCpostmortem

   Во вторник, 6 октября, в Form3 наблюдалась деградация нескольких сервисов между 18:22-18:30 UTC и 18:33-18:43 UTC. Проблема была решена нашим сторонним поставщиком, и после периода мониторинга наша команда реагирования на инциденты подтвердила, что не имеет постоянного воздействия. Более подробная информация будет представлена в посмертном заключении в надлежащее время.

Автоматический перевод официального обновления инцидента.

1. 30 сентября 2026 г. в 10:07 UTCinvestigating

   Form3 осведомлены о деградации производительности для службы Form3 - SEPA Instant. Поставщик схемы подтвердил, что проблема возникает у участника восходящего потока. Мы продолжаем работать с поставщиком схем и предоставим дополнительные обновления, когда они будут доступны.

2. 30 сентября 2026 г. в 10:23 UTCresolved

   После периода мониторинга мы можем подтвердить, что сервис вернулся к нормальной обработке и дальнейшей деградации не наблюдалось. Более подробная информация будет представлена в посмертном заключении в надлежащее время.

3. 30 сентября 2026 г. в 10:24 UTCpostmortem

   В среду 30 сентября Form3 подверглась деградации до сервиса Form3 - SEPA Instant, при этом обработка исходящих платежей затронула период с 09:04 по 09:55 UTC. Очистка EBA подтвердила, что проблема возникла у участника восходящего потока. После периода мониторинга Form3 подтвердил, что платежи обрабатываются, как и ожидалось.

Автоматический перевод официального обновления инцидента.

1. 27 сентября 2026 г. в 06:55 UTCresolved

   Между 06:34:06:40 UTC Form3 наблюдалось ухудшение производительности службы FPS Instant. После периода мониторинга мы подтвердили, что сервис вернулся к нормальной обработке и дальнейшей деградации не наблюдалось.

2. 28 сентября 2026 г. в 08:27 UTCpostmortem

   В воскресенье 27 сентября Form3 подверглась деградации до Form3 - UK Instant Service. Форма 3 выявила проблему, которая привела к задержке обработки платежей между 06:34 - 06:40 UTC. После периода мониторинга было подтверждено, что платежи обрабатываются, как и ожидалось.

Автоматический перевод официального обновления инцидента.

1. 1 сентября 2026 г. в 13:05 UTCinvestigating

   Form3 исследует ухудшение производительности для службы Form3 - SEPA Instant. Расследования продолжаются, и обновление будет предоставлено, как только появится дополнительная информация.

2. 1 сентября 2026 г. в 13:21 UTCinvestigating

   Поставщик схемы подтвердил, что проблема возникает у участника восходящего потока. Мы продолжаем работать с поставщиком схем и предоставим дополнительные обновления, когда они будут доступны.

3. 1 сентября 2026 г. в 13:21 UTCresolved

   После периода мониторинга мы можем подтвердить, что сервис вернулся к нормальной обработке и дальнейшей деградации не наблюдалось. Более подробная информация будет представлена в посмертном заключении в надлежащее время.

4. 1 сентября 2026 г. в 13:27 UTCpostmortem

   Во вторник, 1 сентября, Form3 испытал деградацию до сервиса Form3 - SEPA Instant, при этом обработка платежей затронула период с 12:22 до 13:11 UTC. Очистка EBA подтвердила, что проблема возникла у участника восходящего потока. После периода мониторинга Form3 подтвердила, что платежи обрабатываются, как и ожидалось.

Автоматический перевод официального обновления инцидента.

1. 12 августа 2026 г. в 17:11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12 августа 2026 г. в 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12 августа 2026 г. в 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13 августа 2026 г. в 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 8 июля 2026 г. в 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9 июля 2026 г. в 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29 июня 2026 г. в 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29 июня 2026 г. в 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29 июня 2026 г. в 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30 июня 2026 г. в 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19 мая 2026 г. в 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19 мая 2026 г. в 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19 мая 2026 г. в 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19 мая 2026 г. в 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20 мая 2026 г. в 01:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20 мая 2026 г. в 07:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17 мая 2026 г. в 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17 мая 2026 г. в 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17 мая 2026 г. в 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18 мая 2026 г. в 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18 апреля 2026 г. в 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18 апреля 2026 г. в 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18 апреля 2026 г. в 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18 апреля 2026 г. в 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20 апреля 2026 г. в 08:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1 апреля 2026 г. в 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 апреля 2026 г. в 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1 апреля 2026 г. в 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1 апреля 2026 г. в 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1 марта 2026 г. в 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 марта 2026 г. в 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1 марта 2026 г. в 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2 марта 2026 г. в 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10 декабря 2025 г. в 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10 декабря 2025 г. в 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10 декабря 2025 г. в 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10 декабря 2025 г. в 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15 декабря 2025 г. в 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25 августа 2025 г. в 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25 августа 2025 г. в 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25 августа 2025 г. в 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25 августа 2025 г. в 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26 августа 2025 г. в 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1 августа 2025 г. в 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 августа 2025 г. в 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1 августа 2025 г. в 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4 августа 2025 г. в 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28 июля 2025 г. в 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28 июля 2025 г. в 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28 июля 2025 г. в 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29 июля 2025 г. в 06:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20 июня 2025 г. в 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20 июня 2025 г. в 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20 июня 2025 г. в 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24 июня 2025 г. в 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31 декабря 2024 г. в 06:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2 января 2025 г. в 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1 октября 2024 г. в 00:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1 октября 2024 г. в 01:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1 октября 2024 г. в 07:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.