История сбоев Formstack

1. 25 августа 2026 г. в 12:25 UTCinvestigating

   Мы выявили проблему, затрагивающую электронные письма с подтверждением, отправленные через Formstack Forms. Письма подтверждения из форм в настоящее время задерживаются или не доставляются, включая тестовые письма, отправленные с экрана настроек. Электронные письма уведомлений остаются незатронутыми.

2. 25 августа 2026 г. в 12:35 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты

3. 25 августа 2026 г. в 12:45 UTCresolved

   Инцидент был урегулирован

Автоматический перевод официального обновления инцидента.

1. 17 августа 2026 г. в 11:57 UTCinvestigating

   В настоящее время мы расследуем проблему, когда некоторые клиенты могут получать неожиданные уведомления о деактивации учетной записи, связанные с отказом от электронных писем с подтверждением. Наша команда активно работает над выявлением причины. Мы предоставим дополнительные обновления по мере поступления дополнительной информации.

2. 17 августа 2026 г. в 12:21 UTCmonitoring

   Проблема, затрагивающая доставку электронной почты с подтверждением на адреса электронной почты Microsoft, была решена. Электронные письма с подтверждением теперь должны быть доставлены, как и ожидалось. Мы будем продолжать следить за любыми дополнительными вопросами.

3. 17 августа 2026 г. в 13:04 UTCresolved

   Этот вопрос решен. Подтверждающие электронные письма на адреса электронной почты Microsoft теперь поставляются, как и ожидалось.

Автоматический перевод официального обновления инцидента.

1. 14 августа 2026 г. в 20:17 UTCinvestigating

   We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.

2. 14 августа 2026 г. в 20:31 UTCmonitoring

   As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected. Our team is continuing to monitor the service to ensure stability.

3. 14 августа 2026 г. в 20:37 UTCresolved

   This incident has been resolved. Formstack Forms is available and operating as expected. From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident. Our team monitored the service following recovery and has confirmed that functionality has been restored.

1. 14 августа 2026 г. в 13:53 UTCinvestigating

   Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.

2. 14 августа 2026 г. в 15:46 UTCidentified

   Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic. Proofpoint has identified the root cause and is currently working to recover affected services. Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients. We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.

3. 14 августа 2026 г. в 20:24 UTCresolved

   This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected. We apologize for the disruption and appreciate your patience.

1. 17 июля 2026 г. в 20:14 UTCinvestigating

   Мы выявили проблему, оказывающую влияние на миграцию крупных форм. В то время как наша команда исследует, пожалуйста, воздержитесь от миграции больших форм, чтобы избежать потенциальных проблем или неудачных миграций. Мы активно работаем над выявлением первопричины и будем предоставлять обновления по мере поступления дополнительной информации. Спасибо за ваше терпение и понимание.

2. 17 июля 2026 г. в 20:31 UTCidentified

   Мы выявили проблему, затрагивающую миграцию форм для ограниченного числа клиентов с очень большими формами. Эти миграции могут потерпеть неудачу или столкнуться с неожиданными проблемами. Пока наша команда работает над решением, пожалуйста, воздержитесь от миграции очень больших форм. Мы не ожидаем существенного обновления до понедельника, 20 июля. Мы будем делиться дополнительной информацией по мере ее поступления. Спасибо за ваше терпение и понимание.

3. 17 июля 2026 г. в 20:54 UTCidentified

   Мы продолжаем работать над решением этой проблемы.

4. 20 июля 2026 г. в 21:12 UTCresolved

   Resolved (песочница): исправление проблемы миграции больших форм было развернуто в песочнице. Клиенты, которые пострадали в Sandbox, должны повторно опубликовать свои затронутые формы для восстановления ожидаемой функциональности. В настоящее время мы работаем над внедрением исправления в производство. Мы предоставим еще одно обновление, как только будет выпущено исправление производства.

Автоматический перевод официального обновления инцидента.

1. 1 июля 2026 г. в 12:20 UTCinvestigating

   We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. 1 июля 2026 г. в 12:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 июля 2026 г. в 12:52 UTCresolved

   This incident has been resolved.

1. 10 июня 2026 г. в 14:26 UTCinvestigating

   We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

2. 10 июня 2026 г. в 16:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 июня 2026 г. в 16:26 UTCresolved

   We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue.

1. 10 июня 2026 г. в 14:22 UTCidentified

   We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

2. 10 июня 2026 г. в 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 июня 2026 г. в 16:04 UTCresolved

   This incident has been resolved.

1. 10 июня 2026 г. в 12:56 UTCinvestigating

   We are currently investigating reports of users are unable to create, upload, replace, or save documents. Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.

2. 10 июня 2026 г. в 14:06 UTCidentified

   We have identified the cause of the issue affecting document creation, uploads, replacements, and saving. A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue. We will provide another update once the fix has been deployed or if our timeline changes.

3. 10 июня 2026 г. в 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 июня 2026 г. в 16:03 UTCresolved

   This incident has been resolved.

1. 28 мая 2026 г. в 14:28 UTCidentified

   We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.

2. 28 мая 2026 г. в 15:27 UTCmonitoring

   We have implemented a fix and are continuing to monitor workflow session performance to ensure stability.

3. 28 мая 2026 г. в 15:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 28 мая 2026 г. в 16:23 UTCresolved

   This incident has been resolved. We implemented a fix and affected workflow sessions successfully resumed processing.

1. 20 мая 2026 г. в 13:32 UTCinvestigating

   We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. 20 мая 2026 г. в 14:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 мая 2026 г. в 14:26 UTCidentified

   We are continuing to work on a fix for this issue.

4. 20 мая 2026 г. в 14:28 UTCresolved

   This incident has been resolved.

1. 12 мая 2026 г. в 14:56 UTCinvestigating

   We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

2. 12 мая 2026 г. в 15:56 UTCresolved

   The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix.

1. 11 мая 2026 г. в 16:21 UTCinvestigating

   Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

2. 11 мая 2026 г. в 16:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 мая 2026 г. в 17:14 UTCmonitoring

   We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We will continue monitoring the situation and provide additional updates as needed.

4. 11 мая 2026 г. в 19:15 UTCresolved

   This issue has been resolved. Some customers may need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We appreciate your patience while our team investigated this issue.

1. 8 мая 2026 г. в 18:15 UTCidentified

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.

2. 8 мая 2026 г. в 18:41 UTCmonitoring

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results.

3. 8 мая 2026 г. в 19:06 UTCresolved

   This incident has been resolved.

1. 8 мая 2026 г. в 18:11 UTCinvestigating

   We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

2. 8 мая 2026 г. в 18:38 UTCresolved

   The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved. If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully. We appreciate your patience while our team investigated and resolved the issue.

1. 29 апреля 2026 г. в 15:05 UTCinvestigating

   We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

2. 29 апреля 2026 г. в 15:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 апреля 2026 г. в 15:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 апреля 2026 г. в 17:39 UTCresolved

   This incident has been resolved.

1. 24 апреля 2026 г. в 13:25 UTCinvestigating

   We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

2. 24 апреля 2026 г. в 13:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 апреля 2026 г. в 13:30 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 24 апреля 2026 г. в 13:45 UTCresolved

   This incident has been resolved.

1. 14 апреля 2026 г. в 12:58 UTCinvestigating

   We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production. Workaround: As a temporary solution, replace intellistack.app with formstack.app in Session URLs.

2. 14 апреля 2026 г. в 13:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 апреля 2026 г. в 13:38 UTCresolved

   The issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users were unable to run sessions in production, has been resolved. If you continue to experience issues, please clear your browser’s DNS cache: In Chrome: chrome://net-internals/#dns → Clear host cache In other Chromium-based browsers (e.g., Edge): replace chrome:// with the appropriate scheme (e.g., edge://net-internals/#dns)

1. 10 апреля 2026 г. в 16:06 UTCidentified

   Partial Submissions in Formstack Forms are currently unavailable. The issue has been identified, and the engineering team is actively working on implementing a fix while systems are being closely monitored.

2. 10 апреля 2026 г. в 16:21 UTCmonitoring

   Partial Submissions in Formstack Forms were temporarily unavailable. A fix has been implemented and functionality has been restored. We are now actively monitoring the system.

3. 10 апреля 2026 г. в 16:24 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 апреля 2026 г. в 16:44 UTCresolved

   The incident occurred at 9:02 AM EST. A fix was implemented and released, restoring functionality at to 12:15 PM EST, and the issue is now resolved.

1. 7 апреля 2026 г. в 13:41 UTCidentified

   We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.

2. 7 апреля 2026 г. в 14:12 UTCmonitoring

   A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application.

3. 7 апреля 2026 г. в 14:21 UTCresolved

   This incident has been resolved. A fix was released and we have confirmed that customers are now able to log in and access the application normally.