58 Frameio incidents · ноябрь 2023 г. — official updates, affected components, duration and resolution details.
В настоящее время мы изучаем этот вопрос.
Системы стабилизировались. Мы продолжаем следить.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
В настоящее время мы расследуем этот вопрос.
This incident has been resolved.
Автоматический перевод официального обновления инцидента.
В настоящее время мы расследуем этот вопрос.
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Пользователи не могли просматривать коллекции, а некоторые возможности пользовательского интерфейса были неправильно отображены на сайте,
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
В настоящее время мы испытываем задержку в доставке сообщений и проводим расследование.
Мы определили проблему и работаем над ретрансляцией небольшого количества активов, которые столкнулись с проблемами.
Мы определили проблему и работаем над ретрансляцией небольшого количества активов, которые столкнулись с проблемами.
Мы продолжаем работать над восстановлением рабочих мест.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Мы расследуем сообщения о медленной обработке новых загрузок файлов в учетные записи v4 на Frame.io.
Мы определили проблему и изолировали системы, в которых она находится. Мы увеличиваем другие ресурсы, чтобы быстрее справиться с отставанием.
Все рабочие места были обработаны, и мы возобновляем нормальные операции. Мы будем продолжать следить за его возобновлением.
This incident has been resolved.
Автоматический перевод официального обновления инцидента.
Пользователи сообщают о медленной обработке при загрузке файлов в свои учетные записи v4 на Frame.io.
Мы определили источник проблемы и активно работаем над ее смягчением.
Реализовано исправление, и мы отслеживаем результаты.
Инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Мы расследуем проблему, затрагивающую пользователей установленных дисков
Этот вопрос был определен, и в настоящее время осуществляется исправление.
Реализовано исправление, и мы проводим мониторинг.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
We are currently investigating an issue affecting uploads.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage with our search service
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.
Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are actively monitoring.
The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].