59 Geckoboard incidents · январь 2024 г. — official updates, affected components, duration and resolution details.
В настоящее время мы изучаем периодические ошибки в некоторых виджетах. Мы будем предоставлять обновления, как мы узнаем больше.
Наше расследование не нашло постоянной проблемы, и мы закрываем эту тревогу. Мы приносим извинения за любую путаницу и ценим ваше терпение.
Автоматический перевод официального обновления инцидента.
Мы расследуем проблему, затрагивающую некоторых клиентов, в которой приборные панели могут показаться пустыми. Наша команда активно работает над выявлением причины и восстановлением нормальной работы приборной панели. Мы предоставим еще одно обновление, как только у нас будет больше информации.
Мы выявили проблему, препятствующую правильной загрузке некоторых приборных панелей, и наша команда работает над исправлением. Мы предоставим дополнительные обновления, поскольку у нас есть больше информации.
Мы выпустили обновление для решения проблемы, и панели инструментов теперь должны загружаться, как и ожидалось. Мы продолжим следить за ситуацией.
Проблема, затрагивающая некоторые панели приборов от неправильного отображения, теперь решена. Спасибо за ваше терпение. Пожалуйста, свяжитесь с нами по адресу [email protected], если у вас возникнут какие-либо дополнительные проблемы.
Автоматический перевод официального обновления инцидента.
Некоторые клиенты испытывают проблемы с незагрузкой виджетов Dropbox из-за продолжающегося инцидента с Dropbox: https://status.dropbox.com/incidents/q9v98cvgfbms. Мы отслеживаем ситуацию и поделимся еще одним обновлением, как только у нас будет больше информации.
Dropbox внедрил исправление в 14:26 UTC, и виджеты постепенно возвращаются в онлайн. Мы продолжаем следить за ситуацией.
Проблема, затрагивающая учетные записи Dropbox, была решена, и виджеты загружаются нормально. Если у вас есть какие-либо проблемы, пожалуйста, свяжитесь с нашей командой по адресу [email protected], и мы поможем вам в этом.
Автоматический перевод официального обновления инцидента.
Мы знаем об отключении услуг у нашего поставщика платежных платформ, что влияет на периодические выставления счетов и API управления подпиской, что может помешать некоторым пользователям совершать платежи или изменять планы. Мы предоставим дополнительные обновления по мере поступления информации.
Наш поставщик платежных услуг устранил сбои, влияющие на выставление счетов, и API управления подпиской. Если у вас возникли какие-либо проблемы с подпиской, пожалуйста, свяжитесь с нашей командой непосредственно по адресу [email protected] для получения дополнительной помощи.
Автоматический перевод официального обновления инцидента.
Нам известно об инциденте, затрагивающем Campaign Monitor (https://status.campaignmonitor.com/incident/692706), который будет затрагивать виджеты клиентов с использованием интеграции. Их команда знает о проблеме и работает над исправлением.
Проблема с мониторингом кампании была решена их командой.
Автоматический перевод официального обновления инцидента.
Мы знаем о проблеме, которая мешает некоторым клиентам зарегистрироваться через Single Sign-On (SSO). Это вызвано отключением стороннего поставщика аутентификации, и их команда активно работает над исправлением. Пользователи, которые входят с адресом электронной почты и паролем, могут войти в систему как обычно. Все остальные части нашей платформы остаются полностью работоспособными. Мы внимательно следим и будем публиковать обновления здесь, как мы знаем больше.
Вопрос, касающийся регистрации SSO, решен. Поставщик upstream развернул исправление и подтвердил восстановление, а логины SSO снова работают нормально (https://status.workos.com/). Все остальные функции платформы остались незатронутыми. Если у вас все еще есть проблемы с входом, пожалуйста, свяжитесь с [email protected].
Автоматический перевод официального обновления инцидента.
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
