История сбоев Getfeedback

1. 14 июля 2026 г. в 19:15 UTCinvestigating

   Эта проблема не позволяет клиентам связаться с живым агентом или отправить через него дело о поддержке электронной почты. Пользователи увидят "Были проблемы, связанные с поддержкой. Пожалуйста, попробуйте еще раз позже или Была техническая проблема, связывающая вас с нашей командой поддержки. Пожалуйста, попробуйте еще раз. Мы в курсе и изучаем это.

2. 14 июля 2026 г. в 19:58 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

3. 14 июля 2026 г. в 20:00 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

4. 14 июля 2026 г. в 20:06 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 18 февраля 2026 г. в 01:33 UTCinvestigating

   We are currently investigating this issue.

2. 18 февраля 2026 г. в 02:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 февраля 2026 г. в 02:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 февраля 2026 г. в 03:15 UTCresolved

   This incident has been resolved.

1. 26 ноября 2025 г. в 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 ноября 2025 г. в 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 ноября 2025 г. в 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 октября 2025 г. в 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 октября 2025 г. в 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 сентября 2025 г. в 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 августа 2025 г. в 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 августа 2025 г. в 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 августа 2025 г. в 18:31 UTCresolved

   This incident has been resolved.

1. 10 июня 2025 г. в 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 июня 2025 г. в 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 июня 2025 г. в 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 июня 2025 г. в 01:04 UTCresolved

   This incident has been resolved.

1. 20 февраля 2025 г. в 04:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 февраля 2025 г. в 17:25 UTCresolved

   This issue has been resolved.

1. 15 января 2025 г. в 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 декабря 2024 г. в 04:53 UTCinvestigating

   We are currently investigating this issue.

2. 4 декабря 2024 г. в 04:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 декабря 2024 г. в 05:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 декабря 2024 г. в 05:29 UTCresolved

   This incident has been resolved.

1. 29 августа 2024 г. в 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 августа 2024 г. в 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 августа 2024 г. в 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 августа 2024 г. в 18:51 UTCresolved

   This incident has been resolved.

1. 6 августа 2024 г. в 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 августа 2024 г. в 15:18 UTCresolved

   This incident has been resolved.

1. 30 июля 2024 г. в 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 июля 2024 г. в 19:09 UTCresolved

   The issue has been resolved.

1. 23 июля 2024 г. в 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 июля 2024 г. в 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4 июля 2024 г. в 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4 июля 2024 г. в 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 июля 2024 г. в 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 июля 2024 г. в 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 июля 2024 г. в 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 июля 2024 г. в 20:07 UTCresolved

   This incident has been resolved.

1. 2 июля 2024 г. в 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 июля 2024 г. в 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 июля 2024 г. в 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 июля 2024 г. в 19:02 UTCresolved

   All data is restored.

1. 17 июня 2024 г. в 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 июня 2024 г. в 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 июня 2024 г. в 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 11 июня 2024 г. в 17:25 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 11 июня 2024 г. в 17:48 UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.