История сбоев Go Guardian

1. 8 сентября 2026 г. в 19:40 UTCinvestigating

   По состоянию примерно на 12:00 вечера мы наблюдали увеличение количества сообщений о задержке и/или неудавшемся времени разрешения в фильтрации DNS. Наша команда в настоящее время работает над решением этой проблемы и будет держать вас в курсе, как мы реализуем исправление. Мы искренне извиняемся за любые неудобства.

2. 8 сентября 2026 г. в 19:40 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 8 сентября 2026 г. в 22:02 UTCmonitoring

   Функциональность восстановлена для пострадавших пользователей. Мы активно следим за сервисом фильтрации DNS администратора GoGuardian и продолжаем исследовать первопричину проблемы.

4. 9 сентября 2026 г. в 22:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

Автоматический перевод официального обновления инцидента.

1. 3 сентября 2026 г. в 15:43 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 3 сентября 2026 г. в 16:41 UTCinvestigating

   Некоторые студенты появляются как «Студенческий оффлайн» или «Устройство недоступно» в Live Sessions из-за отключения бэкэнд-сервиса, начиная примерно с 7:40 утра по восточному времени. В настоящее время мы расследуем этот вопрос и работаем над исправлением. Мы будем держать вас обновлены здесь с дополнительной информацией. Мы искренне извиняемся за любые неудобства.

3. 3 сентября 2026 г. в 19:56 UTCmonitoring

   Функциональность восстановлена для пострадавших пользователей. Мы продолжаем изучать этот вопрос и внедрять исправления для повышения производительности. Мы будем внимательно следить за этой функцией до завтра, чтобы обеспечить постоянную стабильность.

4. 4 сентября 2026 г. в 17:02 UTCresolved

   Перебои в работе сервиса полностью устранены. Производительность системы вернулась к норме, и все службы теперь должны функционировать так, как ожидалось. Спасибо за ваше терпение, и мы приносим извинения за любые неудобства.

Автоматический перевод официального обновления инцидента.

1. 2 сентября 2026 г. в 19:10 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 2 сентября 2026 г. в 20:38 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 2 сентября 2026 г. в 21:10 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 31 июля 2026 г. в 16:10 UTCinvestigating

   В настоящее время мы расследуем потенциальную ошибку в GoGuardian Theft Recovery. Мы получаем периодические отчеты о том, что страница аутентификации создает цикл, который делает ее временно недоступной. Мы будем предоставлять обновления, поскольку мы узнаем больше из нашего расследования.

2. 31 июля 2026 г. в 16:22 UTCresolved

   Проблема с GoGuardian Theft Recovery полностью решена.

Автоматический перевод официального обновления инцидента.

1. 16 июля 2026 г. в 17:14 UTCinvestigating

   Мы знаем о проблеме, когда некоторые клиенты не получают резюме Beacon после школы, как ожидалось. Эта проблема затрагивает только подмножество пользователей, и все другие функции Beacon полностью функциональны. Наша команда активно исследует, и мы предоставим здесь обновления, поскольку мы узнаем больше. Мы искренне извиняемся за любые неудобства.

2. 16 июля 2026 г. в 18:30 UTCinvestigating

   Мы продолжаем наше расследование послешкольных часов резюме по электронной почте, которые не были доставлены некоторым клиентам. Мы будем продолжать обновляться по мере выявления и решения проблемы.

3. 16 июля 2026 г. в 19:40 UTCidentified

   Мы определили потенциальную причину и работаем над развертыванием исправления, которое восстановит отправку резюме Beacon после школы всем клиентам, которые выбрали их.

4. 16 июля 2026 г. в 22:29 UTCmonitoring

   Было внесено исправление для восстановления резюме электронной почты Beacon после школы для всех клиентов. Завтра утром мы продолжим следить за тем, чтобы все электронные письма были отправлены.

5. 17 июля 2026 г. в 14:30 UTCresolved

   Мы решили проблему, которая заставила Beacon After School Hours не отправлять резюме всем клиентам. После мониторинга электронной почты, отправленной сегодня утром, мы ожидаем, что электронные письма теперь будут работать так, как ожидалось. Мы продолжим мониторинг в течение следующей недели, чтобы убедиться, что электронная почта является надежной. Спасибо за ваше терпение, и мы приносим извинения за любые неудобства, вызванные этим вопросом

Автоматический перевод официального обновления инцидента.

1. 5 июня 2026 г. в 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 июня 2026 г. в 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 июня 2026 г. в 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 мая 2026 г. в 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 мая 2026 г. в 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 мая 2026 г. в 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 марта 2026 г. в 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 марта 2026 г. в 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 марта 2026 г. в 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 марта 2026 г. в 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 марта 2026 г. в 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 марта 2026 г. в 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 марта 2026 г. в 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 декабря 2025 г. в 00:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 декабря 2025 г. в 00:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 декабря 2025 г. в 01:17 UTCresolved

   This issue has been resolved.

1. 4 ноября 2025 г. в 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 ноября 2025 г. в 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 ноября 2025 г. в 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 сентября 2025 г. в 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 сентября 2025 г. в 22:01 UTCresolved

   This issue has been resolved.

1. 8 августа 2025 г. в 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 августа 2025 г. в 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 августа 2025 г. в 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 августа 2025 г. в 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 августа 2025 г. в 15:36 UTCresolved

   This incident has been resolved.

1. 7 августа 2025 г. в 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 июня 2025 г. в 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 июня 2025 г. в 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 июня 2025 г. в 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 июня 2025 г. в 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 июня 2025 г. в 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 мая 2025 г. в 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 мая 2025 г. в 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 мая 2025 г. в 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 мая 2025 г. в 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 мая 2025 г. в 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 мая 2025 г. в 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 мая 2025 г. в 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 марта 2025 г. в 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 марта 2025 г. в 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 марта 2025 г. в 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.