История сбоев Gong

1. 4 августа 2026 г. в 00:30 UTCinvestigating

   В настоящее время мы расследуем сбои в подключении, влияющие на клиентов, использующих интеграцию Gong MCP (включая Claude и других MCP-совместимых клиентов).

2. 4 августа 2026 г. в 01:29 UTCidentified

   Мы определили проблему, затрагивающую интеграцию MCP Гонга. Клиенты, использующие интеграцию Gong MCP (включая Клода и других MCP-совместимых клиентов), могут испытывать сбои соединения и неисправные запросы на вызовы инструментов. В настоящее время мы работаем над развертыванием исправления и предоставим еще одно обновление, как только появится дополнительная информация.

3. 4 августа 2026 г. в 03:29 UTCresolved

   The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

Автоматический перевод официального обновления инцидента.

1. 27 июля 2026 г. в 08:46 UTCinvestigating

   В настоящее время мы расследуем вопрос, затрагивающий доступ к заявке Гонга. Влияние: Пользователи во всех средах могут испытывать сбои входа или тайм-ауты аутентификации. Состояние: Наша инженерная команда активно исследует первопричину. Следующее обновление: мы предоставим еще одно обновление как можно скорее.

2. 27 июля 2026 г. в 08:54 UTCinvestigating

   В настоящее время мы расследуем вопрос, затрагивающий доступ к заявке Гонга. Воздействие: Пользователи во всех средах, пытающиеся войти в систему с помощью Office 365, могут испытывать сбои входа в систему или аутентификацию. Состояние: Наша инженерная команда активно исследует первопричину. Следующее обновление: мы предоставим еще одно обновление как можно скорее.

3. 27 июля 2026 г. в 09:18 UTCidentified

   Мы определили проблему, затрагивающую приложение Gong. Подмножество пользователей во всех средах, пытающихся войти в систему с помощью Office 365, могут испытывать сбои входа или тайм-ауты аутентификации. В настоящее время мы работаем над исправлением. Мы предоставим еще одно обновление, как только появится дополнительная информация

4. 27 июля 2026 г. в 10:05 UTCresolved

   Этот вопрос решен.

Автоматический перевод официального обновления инцидента.

1. 21 июля 2026 г. в 21:03 UTCidentified

   Мы определили проблему, затрагивающую обработку вызовов. Пользователи в США могут испытывать задержки в обработке звонков. Фикс был развернут. Следующее обновление через 30 минут.

2. 21 июля 2026 г. в 21:37 UTCmonitoring

   Мы внедрили исправление и в настоящее время отслеживаем производительность системы.

3. 21 июля 2026 г. в 22:14 UTCresolved

   Вопрос решен.

Автоматический перевод официального обновления инцидента.

1. 14 июля 2026 г. в 14:33 UTCidentified

   Мы расследуем сообщения о проблемах с расширением Gong и работаем над их решением для пострадавших пользователей.

2. 14 июля 2026 г. в 16:27 UTCidentified

   Мы выявили проблему, касающуюся расширения Gong (в частности версии 1.0.76). Подмножество пользователей Salesforce могут испытывать проблемы с тем, что расширение не отвечает или не загружается. В настоящее время мы внедряем исправление, которое, по нашим оценкам, будет доступно для всех пользователей через несколько часов. В то же время пострадавшие пользователи могут удалить и переустановить расширение, чтобы немедленно решить проблему.

3. 15 июля 2026 г. в 04:00 UTCresolved

   Вопрос, затрагивающий продление Гонга, полностью решен.

Автоматический перевод официального обновления инцидента.

1. 13 июля 2026 г. в 10:45 UTCinvestigating

   We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.

2. 13 июля 2026 г. в 10:48 UTCresolved

   The issue has been resolved.

1. 12 июля 2026 г. в 09:27 UTCinvestigating

   We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.

2. 12 июля 2026 г. в 09:59 UTCresolved

   Gong platform is fully operational.

1. 1 июля 2026 г. в 05:05 UTCinvestigating

   We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.

2. 1 июля 2026 г. в 05:22 UTCresolved

   The issue has been resolved.

1. 29 июня 2026 г. в 13:31 UTCinvestigating

   We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 29 июня 2026 г. в 17:27 UTCinvestigating

   We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.

3. 29 июня 2026 г. в 19:55 UTCidentified

   We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.

4. 1 июля 2026 г. в 16:06 UTCmonitoring

   We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.

5. 2 июля 2026 г. в 20:21 UTCresolved

   The issue has been resolved.

1. 22 июня 2026 г. в 14:40 UTCidentified

   We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.

2. 22 июня 2026 г. в 22:21 UTCresolved

   The issue has been resolved.

1. 16 июня 2026 г. в 12:15 UTCinvestigating

   We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 16 июня 2026 г. в 12:50 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 16 июня 2026 г. в 12:55 UTCresolved

   The incident has been resolved

1. 15 июня 2026 г. в 17:02 UTCinvestigating

   **Investigating:** Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause

2. 15 июня 2026 г. в 18:40 UTCresolved

   **Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations. **Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. **Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored

1. 10 июня 2026 г. в 11:01 UTCinvestigating

   We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible.

2. 10 июня 2026 г. в 12:05 UTCmonitoring

   A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.

3. 10 июня 2026 г. в 20:36 UTCresolved

   The issue has been resolved.

1. 9 июня 2026 г. в 14:55 UTCidentified

   We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes.

2. 9 июня 2026 г. в 15:48 UTCresolved

   The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.

3. 9 июня 2026 г. в 19:33 UTCmonitoring

   We're still working on a fix. Some pages within the admin center may not be accessible.

4. 9 июня 2026 г. в 22:46 UTCresolved

   The issue has been fully resolved.

1. 3 июня 2026 г. в 14:35 UTCmonitoring

   We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available.

2. 3 июня 2026 г. в 17:44 UTCresolved

   The issue has been resolved.

1. 2 июня 2026 г. в 13:46 UTCinvestigating

   We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

2. 2 июня 2026 г. в 18:40 UTCmonitoring

   We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.

3. 2 июня 2026 г. в 20:50 UTCmonitoring

   We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.

4. 3 июня 2026 г. в 14:21 UTCresolved

   The issue has been resolved.

1. 31 мая 2026 г. в 09:56 UTCinvestigating

   We are currently investigating an issue affecting the Forecast module. Users may experience issues accessing or using any Forecast features. We will provide another update as soon as more information is available

2. 31 мая 2026 г. в 10:43 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 31 мая 2026 г. в 10:44 UTCresolved

   The issue has been resolved.

1. 29 мая 2026 г. в 18:14 UTCinvestigating

   We are currently investigating an issue affecting telephony ingestion. Customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.

2. 29 мая 2026 г. в 18:51 UTCinvestigating

   We are continuing to investigate the issue affecting telephony systems, as well as email and call synchronization. Customers may experience delays across these services. We will provide another update in 60 minutes.

3. 29 мая 2026 г. в 20:35 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

4. 29 мая 2026 г. в 22:33 UTCresolved

   The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.

1. 13 мая 2026 г. в 13:28 UTCinvestigating

   We are currently investigating an issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We will provide another update as soon as more information is available

2. 13 мая 2026 г. в 14:00 UTCidentified

   We have identified the issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We are currently working on a fix and will provide another update as more information becomes available.

3. 13 мая 2026 г. в 16:00 UTCresolved

   The issue has been resolved.

1. 12 мая 2026 г. в 09:16 UTCinvestigating

   We are currently investigating an issue affecting the Mobile app. Users may experience issues accessing meeting recorder functionality. We will provide another update as soon as more information is available.

2. 12 мая 2026 г. в 10:48 UTCmonitoring

   We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app. We are currently monitoring system performance to ensure full stability is maintained across all accounts.

3. 12 мая 2026 г. в 11:19 UTCresolved

   The incident has been resolved

1. 8 мая 2026 г. в 06:00 UTCinvestigating

   We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.

2. 8 мая 2026 г. в 06:24 UTCmonitoring

   We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.

3. 8 мая 2026 г. в 06:39 UTCresolved

   The incident has been resolved