История сбоев Greenhouse

1. 5 августа 2026 г. в 02:18 UTCinvestigating

   We are currently experiencing a partial disruption affecting searching for a user, processing candidate unhire actions, sending emails and availability requests, submitting referrals, generating offer letters, submitting scorecards, adding candidate notes, and editing interview plans in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 5 августа 2026 г. в 02:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 августа 2026 г. в 03:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 августа 2026 г. в 13:29 UTCresolved

   This incident has been resolved.

1. 22 июля 2026 г. в 18:58 UTCinvestigating

   В настоящее время мы сталкиваемся с проблемой интеграции команд Microsoft, которая влияет на планирование интервью в общих календарях. Наша инженерная команда активно исследует первопричину. Мы будем продолжать предоставлять обновления по мере поступления дополнительной информации.

2. 7 августа 2026 г. в 14:30 UTCidentified

   It appears that the issue is related to the Graph API. Our engineering team is in contact with Microsoft Support to help them diagnose the problem.

Автоматический перевод официального обновления инцидента.

1. 10 июля 2026 г. в 20:29 UTCinvestigating

   We are currently experiencing a partial disruption affecting Take Home Tests in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 10 июля 2026 г. в 21:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 июля 2026 г. в 21:25 UTCresolved

   This incident has been resolved.

1. 6 июля 2026 г. в 22:13 UTCinvestigating

   We are currently investigating this issue.

2. 6 июля 2026 г. в 22:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 июля 2026 г. в 22:28 UTCresolved

   The token refresh server has been repaired.

1. 2 июля 2026 г. в 17:00 UTCinvestigating

   We are currently experiencing a partial disruption affecting Sterling background checks. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 6 июля 2026 г. в 20:35 UTCresolved

   We appreciate your patients. Sterling background checks are now fully functional.

1. 29 июня 2026 г. в 17:16 UTCinvestigating

   We are currently investigating this issue.

2. 29 июня 2026 г. в 17:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 июня 2026 г. в 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 июня 2026 г. в 20:44 UTCresolved

   This incident has been resolved.

1. 26 июня 2026 г. в 13:24 UTCinvestigating

   We are currently investigating this issue.

2. 26 июня 2026 г. в 13:30 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 июня 2026 г. в 14:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 июня 2026 г. в 15:25 UTCresolved

   This incident has been resolved.

1. 19 июня 2026 г. в 17:24 UTCinvestigating

   We are currently investigating an issue where emails may not be sent for customers using custom SMTP routes with Microsoft 365.

2. 19 июня 2026 г. в 18:39 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 июня 2026 г. в 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 июня 2026 г. в 22:23 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 19 июня 2026 г. в 22:24 UTCresolved

   This incident has been resolved.

1. 18 июня 2026 г. в 12:35 UTCinvestigating

   We are currently experiencing a delay for Silo 1 in BIC data delivery.

2. 18 июня 2026 г. в 13:02 UTCresolved

   This incident has been resolved.

1. 17 июня 2026 г. в 12:55 UTCinvestigating

   We are currently experiencing a delay across all silos in BIC data delivery.

2. 17 июня 2026 г. в 14:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 июня 2026 г. в 07:57 UTCidentified

   We are continuing to work on a fix for this issue.

4. 18 июня 2026 г. в 07:57 UTCresolved

   This incident has been resolved.

1. 11 июня 2026 г. в 19:47 UTCmonitoring

   We are currently investigating an issue affecting offer workflows that rely on DocuSign. This appears to be related to an outage reported by DocuSign. Customers may experience delays or errors when completing DocuSign-backed offer signing workflows. We are monitoring the vendor incident and will share updates as we learn more.

2. 12 июня 2026 г. в 00:40 UTCresolved

   DocuSign has marked the incident as resolved. If you experienced issues with DocuSign-related workflows earlier, please retry the affected action.

1. 5 июня 2026 г. в 21:57 UTCmonitoring

   ADP added some additional validation logic around the State Tax / State Unemployment Insurance (SUI) Tax Code field for New Hire Exports from Greenhouse Onboarding. Exports without this field may be rejected by ADP. They are working on reverting the change.

2. 5 июня 2026 г. в 22:00 UTCresolved

   ADP has reverted their change. All exports should now work as normal.

1. 28 мая 2026 г. в 16:23 UTCinvestigating

   Some customers are experiencing errors while trying to send offers for signature. Adobe is currently experiencing an issue and they are investigating. We will continue to monitor the situation from our side.

2. 28 мая 2026 г. в 18:29 UTCresolved

   This incident has been resolved.

1. 27 мая 2026 г. в 15:08 UTCinvestigating

   Harvest API documentation site is currently experiencing an outage. Our documentation vendor is currently working to fix the issue.

2. 27 мая 2026 г. в 21:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 мая 2026 г. в 11:34 UTCresolved

   Their outage has been resolved

1. 22 мая 2026 г. в 15:49 UTCinvestigating

   We are currently experiencing an outage affecting Greenhouse Recruiting on silos 7, 8, and 9. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

2. 22 мая 2026 г. в 16:25 UTCresolved

   An issue was identified in testing a new ingress configuration to route traffic into Greenhouse. We have restored the previous configuration and the issue appears to have been resolved.

3. 27 мая 2026 г. в 14:39 UTCpostmortem

   **What happened:** During a planned migration process, we hit a scaling limit on a core infrastructure component which impacted certain customer traffic. **Impact:** A portion of customer traffic was dropped causing a full outage for customers on Silos 7, 8, and 9. **Fix:** The migration was rolled back in all customer environments. **Prevention:** The migration has not been reapplied and is on hold, pending further investigation by the team to establish a safe migration path.

1. 20 мая 2026 г. в 15:05 UTCinvestigating

   Some customers are experiencing timeouts and errors when making requests to Harvest v3 on Silo 1. We are currently investigating this issue.

2. 20 мая 2026 г. в 15:41 UTCresolved

   This incident has been resolved.

1. 19 мая 2026 г. в 19:18 UTCinvestigating

   We are currently experiencing a partial disruption affecting Calendly interviews within Greenhouse Recruiting where the "Reschedule" and "Cancel" buttons are not appearing. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 19 мая 2026 г. в 21:22 UTCinvestigating

   Greenhouse engineers have identified the source of the issue and are currently working on releasing a fix.

3. 19 мая 2026 г. в 21:23 UTCidentified

   Greenhouse engineers have identified the source of the issue and are currently working on releasing a fix.

4. 19 мая 2026 г. в 22:43 UTCmonitoring

   A fix was released and we are confirming that customer-reported issues have been resolved.

5. 19 мая 2026 г. в 22:57 UTCresolved

   This incident has been resolved.

1. 15 мая 2026 г. в 19:08 UTCresolved

   This morning, some third-party vendors received task reminder emails for tasks they had already been notified about. This was a one-time occurrence — we expect no additional emails to be sent as a result of this issue.

1. 11 мая 2026 г. в 19:03 UTCidentified

   We are currently experiencing a partial disruption affecting job creation with approval custom fields in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 11 мая 2026 г. в 21:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 мая 2026 г. в 21:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 мая 2026 г. в 21:42 UTCresolved

   This incident has been resolved.

1. 11 мая 2026 г. в 19:01 UTCinvestigating

   We are currently experiencing a partial disruption affecting offer creation. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 11 мая 2026 г. в 19:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 мая 2026 г. в 20:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 мая 2026 г. в 20:50 UTCresolved

   This incident has been resolved.