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    История сбоев I Want My Name

    45 I Want My Name incidents · октябрь 2019 г. — official updates, affected components, duration and resolution details.

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    Email Service Disruption

    Начало 25 марта 2025 г. в 18:00 UTC · 4h 12m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingWebsite
    1. 25 марта 2025 г. в 18:00 UTCinvestigating

      We are currently experiencing a service disruption affecting our email delivery system. This issue impacts all email communications, including two-factor authentication (2FA) emails, which will prevent successful login to the portal for users using 2FA emails. Our technical team is actively working to resolve this issue. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

    2. 25 марта 2025 г. в 22:11 UTCresolved

      This incident has now been resolved. Thanks for your patience!

    Sign in is currently not working

    Начало 25 февраля 2025 г. в 09:58 UTC · 1h 7m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDashboardWebsite
    1. 25 февраля 2025 г. в 09:58 UTCinvestigating

      Please be aware that the sign in is currently not working and we are investigating the issue.

    2. 25 февраля 2025 г. в 11:05 UTCresolved

      This incident has been resolved.

    Degraded performance

    Начало 25 апреля 2024 г. в 17:37 UTC · 33m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDomain searchDNS hostingDashboardWebsite
    1. 25 апреля 2024 г. в 17:37 UTCidentified

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. 25 апреля 2024 г. в 18:10 UTCresolved

      Incident resolved

    Domain information unavailable

    Начало 25 апреля 2024 г. в 16:10 UTC · 59m

    Pending
    Затронутые компоненты
    Domain searchDNS hosting
    1. 25 апреля 2024 г. в 16:10 UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 6:30pm BST with a resolution

    2. 25 апреля 2024 г. в 17:09 UTCresolved

      Issue has been resolved

    Domain information unavailable

    Начало 18 марта 2024 г. в 06:53 UTC · 2h 30m

    OutageКритический инцидент
    Затронутые компоненты
    Domain searchDNS hosting
    1. 18 марта 2024 г. в 06:53 UTCinvestigating

      We currently have a problem with checkouts domains services due to a problem with our upstream registrar. Next update will be at 9am GMT with a resolution.

    2. 18 марта 2024 г. в 09:23 UTCresolved

      This incident has been resolved.

    3. 18 марта 2024 г. в 09:23 UTCpostmortem

      2fa was enabled for some reason on Hexonet, have asked them to remove it for now

    Domains and domain search maintenance

    Начало 24 октября 2023 г. в 08:30 UTC · 1h 3m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Domain searchDNS hostingDashboardWebsite
    1. 24 октября 2023 г. в 08:30 UTCinvestigating

      We're currently conducting some maintenance and our domains and domain search system will be down for around 30 mins.

    2. 24 октября 2023 г. в 09:34 UTCresolved

      This incident has been resolved.

    IWMN Maintenance

    Начало 17 августа 2023 г. в 13:50 UTC · 52m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDomain searchCustomer CareDNS hostingDashboardWebsiteBlog
    1. 17 августа 2023 г. в 13:50 UTCidentified

      We're currently experiencing some network issues due to ongoing maintenance and expect the site to be back up at 5pm UTC.

    2. 17 августа 2023 г. в 14:42 UTCresolved

      This incident has been resolved.

    Scheduled Maintenance

    Начало 4 марта 2023 г. в 08:46 UTC · 8h 3m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Domain searchDashboard
    1. 4 марта 2023 г. в 08:46 UTCinvestigating

      We're working on some internal improvements to the domain system this will result in degraded performance. We expect to be fully operational at 11:00 GMT. Thank you for your patience.

    2. 4 марта 2023 г. в 16:50 UTCresolved

      This incident has been resolved.

    Cyclone Gabrielle Affecting Customer Care

    Начало 13 февраля 2023 г. в 22:54 UTC · 6d 4h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Customer Care
    1. 13 февраля 2023 г. в 22:54 UTCidentified

      While all online services (DNS and other infrastructure-related products and services) remain unaffected by Cyclone Gabrielle, our Customer Care teams are currently affected by this severe weather event. We have made arrangements to ensure Customer Care requests are being actioned. However, our response times are currently affected. Our key focus for the next 24-48 hours is that of our staff in New Zealand who are affected by cyclone Gabrielle, and we thank all of our customers for your understanding at this time. Our global Customer Care teams will be monitoring queues across ticketing and chats to capture any urgent issues to assist those cases first. Still, we expect our standard SLA to adjust above 24hrs for the next day or two. We will post an update when one is available and send our thoughts to all those affected in New Zealand. iwantmyname & CentralNic

    2. 20 февраля 2023 г. в 03:34 UTCresolved

      The team is now back to normal operating levels. We'd like to thank our customers for their patience during this extreme weather event which thankfully had a minimal business impact.

    Degraded performance

    Начало 14 октября 2022 г. в 06:08 UTC · 1h 49m

    Pending
    Затронутые компоненты
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. 14 октября 2022 г. в 06:08 UTCinvestigating

      We're currently experiencing problems with our search and dashboard due to an outage at our upstream provider. We'll let you know as soon as we're back up and running again. So sorry for the inconvenience!

    2. 14 октября 2022 г. в 06:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 14 октября 2022 г. в 07:57 UTCresolved

      This incident has been resolved.

    DNS Outage Investigation - 9th August

    Начало 9 августа 2022 г. в 19:00 UTC · 0m

    OutageСерьёзный инцидент
    1. 10 августа 2022 г. в 08:36 UTCresolved

      We are investigating a DNS issue that led to the apparent compromise of one of our customer’s websites and a downtime for some customers that use our DNS services. What happened? It appears that one customers domain was targeted. Our external provider’s hosted DNS infrastructure was apparently compromised and the DNS records for this domain were changed to point to a cloned web server. Further investigation together with the external provider indicates that it was DNS Cache poisoning rather than any nameservers compromised. This change occurred on 9th August around 7PM (UTC) , servers were taken offline and access restored again around 9PM (UTC) The analysis so far indicates that the compromise did not occur on our infrastructure, or that of our service provider. We are still looking into the root cause and the full timeline. What are we doing to fix & prevent this in the future? We are working with our External DNS platform vendor to investigate this issue further and identify if any other domains registered with us were affected. Our security and engineering teams are also working on a plan to prevent a similar issue from recurring in the future. We apologize for the inconvenience caused to our customers. If you are an iwantmyname customer and are facing any DNS issues please contact our support team: https://iwantmyname.com/support

    Degraded performance

    Начало 5 июля 2022 г. в 01:12 UTC · 1d 4h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Dashboard
    1. 5 июля 2022 г. в 01:12 UTCinvestigating

      We are currently experiencing issues loading domain information. We're investigating this now and will let you know once a fix is in place.

    2. 5 июля 2022 г. в 02:06 UTCidentified

      We've identified the cause of the issue and are working on a fix.

    3. 6 июля 2022 г. в 05:22 UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    Начало 21 июня 2022 г. в 03:26 UTC · 16h 41m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Order processingDomain searchDashboardWebsite
    1. 21 июня 2022 г. в 03:26 UTCidentified

      Our upstream provider is under maintenance from 0700 UTC 2022-06-21. Domain search, order processing, and dashboard domain management will be affected. We should be back to normal by 1500 UTC: https://time.is/UTC

    2. 21 июня 2022 г. в 20:07 UTCresolved

      This incident has been resolved.

    Dashboard outage

    Начало 16 июня 2022 г. в 05:12 UTC · 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDomain searchDashboardWebsite
    1. 16 июня 2022 г. в 05:12 UTCinvestigating

      We are currently experiencing system issues - please bear with us while our developers identify and fix!

    2. 16 июня 2022 г. в 05:34 UTCresolved

      This incident has been resolved. Thanks for your patience!

    Upstream maintenance

    Начало 21 мая 2022 г. в 04:54 UTC · 6h 24m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDomain searchDashboard
    1. 21 мая 2022 г. в 04:54 UTCinvestigating

      Our upstream provider is under maintenance from 0700 UTC. During this time, domain search, order processing, and domain management in the dashboard may be affected. We should be back to normal by 1100 UTC: https://time.is/UTC

    2. 21 мая 2022 г. в 11:18 UTCinvestigating

      Upstream work at Hexonet, our DNS reseller and service provider is finished and services are now operational

    3. 21 мая 2022 г. в 11:18 UTCresolved

      This incident has been resolved.

    Limited customer support over Easter

    Начало 14 апреля 2022 г. в 04:49 UTC · 4d 16h

    Pending
    1. 14 апреля 2022 г. в 04:49 UTCidentified

      Please be aware that Support availability will be limited over Easter weekend. Tickets can continue to be submitted via https://iwantmyname.com/support and will be actioned as soon as possible. Take care!

    2. 18 апреля 2022 г. в 21:42 UTCresolved

      This incident has been resolved.

    SSL Errors On Site

    Начало 22 марта 2022 г. в 12:24 UTC · 3h 6m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Order processingDomain searchDNS hostingDashboardWebsiteBlog
    1. 22 марта 2022 г. в 12:24 UTCinvestigating

      We are currently investigating SSL errors on the site as a result of a recent deployment. Update due shortly.

    2. 22 марта 2022 г. в 12:29 UTCmonitoring

      The issue has been located and a fix implemented. We'll monitor for now to make sure all is well.

    3. 22 марта 2022 г. в 15:30 UTCresolved

      This incident has been resolved.

    Upstream maintenance

    Начало 21 марта 2022 г. в 07:35 UTC · 3h 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDomain searchDashboard
    1. 21 марта 2022 г. в 07:35 UTCinvestigating

      Our upstream provider is under maintenance. During this time, domain search, order processing, and domain management in the dashboard may be affected. We expect to be up and running by 1200 UTC: https://time.is/UTC

    2. 21 марта 2022 г. в 10:56 UTCinvestigating

      Our upstream provider has confirmed that live service will now not be affected

    3. 21 марта 2022 г. в 10:56 UTCresolved

      This incident has been resolved.

    Degraded performance

    Начало 15 марта 2022 г. в 22:07 UTC · 10h 24m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order processingDomain searchDNS hostingDashboardWebsite
    1. 15 марта 2022 г. в 22:07 UTCinvestigating

      We are currently experiencing slow loading times and 503 errors on our site. Our devs are looking into this, and we'll update as soon as we know more.

    2. 16 марта 2022 г. в 08:31 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Issue with transfers into iwantmyname

    Начало 2 марта 2022 г. в 03:41 UTC · 3d 17h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Order processing
    1. 2 марта 2022 г. в 03:41 UTCinvestigating

      We've had reports of a bug affecting domains being transferred to iwantmyname. We're investigating this and will let you know when we have an update.

    2. 5 марта 2022 г. в 21:11 UTCresolved

      This incident has now been resolved. If you have any questions, please feel free to reach out!