Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    История сбоев Impero

    21 Impero incidents · май 2019 г. — official updates, affected components, duration and resolution details.

    Вернуться к текущему статусу

    Latency and Timeouts - Upstream Network Issues

    Начало 25 января 2023 г. в 09:17 UTC · 6h 3m

    Pending
    Затронутые компоненты
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25 января 2023 г. в 09:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25 января 2023 г. в 09:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25 января 2023 г. в 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25 января 2023 г. в 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Начало 7 октября 2020 г. в 18:15 UTC · 3h 31m

    Pending
    Затронутые компоненты
    us.edpro.cloud
    1. 7 октября 2020 г. в 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7 октября 2020 г. в 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8 октября 2020 г. в 05:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Начало 25 сентября 2020 г. в 09:02 UTC · 12m

    IssuesНезначительный инцидент
    Затронутые компоненты
    uk1.edpro.clouduk.edpro.cloud
    1. 25 сентября 2020 г. в 09:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25 сентября 2020 г. в 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 сентября 2020 г. в 09:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 сентября 2020 г. в 09:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Начало 16 июня 2020 г. в 09:55 UTC · 57m

    OutageСерьёзный инцидент
    Затронутые компоненты
    us.edpro.clouduk.edpro.cloud
    1. 16 июня 2020 г. в 09:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16 июня 2020 г. в 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 июня 2020 г. в 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Начало 8 мая 2020 г. в 10:07 UTC · 1h 17m

    OutageКритический инцидент
    Затронутые компоненты
    us.edpro.cloud
    1. 8 мая 2020 г. в 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 мая 2020 г. в 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 мая 2020 г. в 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Начало 18 марта 2020 г. в 16:03 UTC · 4h 13m

    OutageКритический инцидент
    Затронутые компоненты
    us.edpro.cloud
    1. 18 марта 2020 г. в 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18 марта 2020 г. в 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 марта 2020 г. в 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Начало 10 марта 2020 г. в 18:57 UTC · 1h 8m

    OutageСерьёзный инцидент
    Затронутые компоненты
    us.edpro.cloud
    1. 10 марта 2020 г. в 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 марта 2020 г. в 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 марта 2020 г. в 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    Начало 30 января 2020 г. в 15:01 UTC · 1h 15m

    OutageКритический инцидент
    Затронутые компоненты
    us.edpro.cloud
    1. 30 января 2020 г. в 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30 января 2020 г. в 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30 января 2020 г. в 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Начало 27 января 2020 г. в 16:00 UTC · 0m

    OutageСерьёзный инцидент
    1. 28 января 2020 г. в 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Начало 16 декабря 2019 г. в 11:51 UTC · 12h 34m

    OutageКритический инцидент
    Затронутые компоненты
    us.edpro.cloud
    1. 16 декабря 2019 г. в 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16 декабря 2019 г. в 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17 декабря 2019 г. в 00:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Начало 3 ноября 2019 г. в 01:12 UTC · 13h 3m

    OutageКритический инцидент
    Затронутые компоненты
    us.edpro.clouduk.edpro.cloud
    1. 3 ноября 2019 г. в 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3 ноября 2019 г. в 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 ноября 2019 г. в 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Начало 3 октября 2019 г. в 08:03 UTC · 20m

    OutageКритический инцидент
    Затронутые компоненты
    uk.edpro.cloud
    1. 3 октября 2019 г. в 08:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3 октября 2019 г. в 08:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 октября 2019 г. в 08:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 октября 2019 г. в 08:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Начало 25 сентября 2019 г. в 09:30 UTC · 55m

    OutageСерьёзный инцидент
    Затронутые компоненты
    uk.edpro.cloud
    1. 25 сентября 2019 г. в 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25 сентября 2019 г. в 09:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 сентября 2019 г. в 09:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 сентября 2019 г. в 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Начало 10 сентября 2019 г. в 08:07 UTC · 2h 23m

    OutageКритический инцидент
    Затронутые компоненты
    uk.edpro.cloud
    1. 10 сентября 2019 г. в 08:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10 сентября 2019 г. в 08:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10 сентября 2019 г. в 08:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10 сентября 2019 г. в 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Начало 9 сентября 2019 г. в 18:39 UTC · 0m

    Pending
    1. 9 сентября 2019 г. в 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Начало 29 августа 2019 г. в 12:31 UTC · 3h 4m

    OutageСерьёзный инцидент
    Затронутые компоненты
    us.edpro.clouduk.edpro.cloud
    1. 29 августа 2019 г. в 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29 августа 2019 г. в 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 августа 2019 г. в 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Начало 29 августа 2019 г. в 07:24 UTC · 1h 36m

    OutageСерьёзный инцидент
    Затронутые компоненты
    uk.edpro.cloud
    1. 29 августа 2019 г. в 07:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29 августа 2019 г. в 07:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 августа 2019 г. в 07:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29 августа 2019 г. в 09:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Начало 30 июля 2019 г. в 23:00 UTC · 0m

    Pending
    1. 31 июля 2019 г. в 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Начало 10 июля 2019 г. в 20:15 UTC · 0m

    Pending
    1. 11 июля 2019 г. в 09:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Начало 13 мая 2019 г. в 09:30 UTC · 1h 26m

    IssuesНезначительный инцидент
    Затронутые компоненты
    us.edpro.clouduk.edpro.cloud
    1. 13 мая 2019 г. в 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13 мая 2019 г. в 09:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13 мая 2019 г. в 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.