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    История сбоев Intricately

    15 Intricately incidents · июль 2019 г. — official updates, affected components, duration and resolution details.

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    Hardware incident with our primary database

    Начало 29 ноября 2024 г. в 23:17 UTC · 52m

    OutageКритический инцидент
    Затронутые компоненты
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29 ноября 2024 г. в 23:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 29 ноября 2024 г. в 23:22 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 30 ноября 2024 г. в 00:09 UTCresolved

      This incident has been resolved.

    Availability of Intricately Platform

    Начало 24 февраля 2022 г. в 17:07 UTC · 17m

    OutageКритический инцидент
    Затронутые компоненты
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 24 февраля 2022 г. в 17:07 UTCinvestigating

      Our engineering team is investigating a connectivity issue affecting Intricately Platforms. Users can't currently access the Intricately platform and the Chrome Extension. We'll keep this page updated.

    2. 24 февраля 2022 г. в 17:18 UTCmonitoring

      The affected components are operational, and we're monitoring the results.

    3. 24 февраля 2022 г. в 17:25 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    Начало 17 сентября 2021 г. в 15:45 UTC · 5h 15m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Enrichment
    1. 17 сентября 2021 г. в 15:45 UTCidentified

      We are experiencing delays enriching Salesforce records due to a large increase in enrichment requests. We're working on scaling up our capacity to bring enrichment times back down to a few seconds.

    2. 17 сентября 2021 г. в 15:45 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 17 сентября 2021 г. в 16:04 UTCmonitoring

      We have stabilized Salesforce record enrichment times. We'll continue to actively monitor enrichment times to ensure continued smooth operation.

    4. 17 сентября 2021 г. в 21:00 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    Начало 1 сентября 2021 г. в 23:31 UTC · 23h 16m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Enrichment
    1. 1 сентября 2021 г. в 23:31 UTCinvestigating

      We are currently investigating Salesforce record enrichment delays with our Salesforce Connector. We'll provide further updates as soon as we have them.

    2. 2 сентября 2021 г. в 04:06 UTCmonitoring

      We have stabilized Salesforce record enrichment times by scaling up our infrastructure. We'll continue to actively monitor enrichment times for the next 24 hours to ensure continued smooth operation.

    3. 2 сентября 2021 г. в 22:48 UTCresolved

      This incident has been resolved.

    Salesforce record enrichment issues

    Начало 23 июня 2021 г. в 23:38 UTC · 1d 10h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Enrichment
    1. 23 июня 2021 г. в 23:38 UTCinvestigating

      We are actively investigating intermittent Salesforce record enrichment failures. We will provide additional updates as soon as they become available.

    2. 24 июня 2021 г. в 13:38 UTCinvestigating

      We are deploying an emergency release this morning to give us greater visibility into the issue.

    3. 24 июня 2021 г. в 20:11 UTCinvestigating

      All Salesforce Lead and Account records created as of 15 minutes ago have been enriched and all enrichment failures we have encountered throughout our investigation have been due to Salesforce field validation errors (issues with the Salesforce record, unrelated to Intricately). We continue to investigate anecdotal reports of records not being enriched and will post updates as we have them.

    4. 25 июня 2021 г. в 10:26 UTCmonitoring

      Our Salesforce Connector has been operating smoothly for the past 36 hours without any enrichment failures or delays. All enrichment errors thus far have been attributed to Salesforce record validation errors, unrelated to the Salesforce Connector itself. We continue to closely monitor Salesforce record enrichment but, at this time, are marking this incident as resolved.

    5. 25 июня 2021 г. в 10:27 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Начало 13 мая 2021 г. в 18:16 UTC · 3h 9m

    Pending
    Затронутые компоненты
    Login and Signup
    1. 13 мая 2021 г. в 18:16 UTCinvestigating

      We are investigating reports of email delivery delays. We'll be providing updates ahere s soon as we have them.

    2. 13 мая 2021 г. в 21:25 UTCresolved

      All email delivery is now back to normal.

    CSV file enrichment uploads are not working

    Начало 26 апреля 2021 г. в 15:26 UTC · 12m

    OutageСерьёзный инцидент
    Затронутые компоненты
    List Enrichment
    1. 26 апреля 2021 г. в 15:26 UTCinvestigating

      We are currently investigating this issue. Note: Enriching domains by pasting them directly into intricately.com continues to work without issue.

    2. 26 апреля 2021 г. в 15:38 UTCresolved

      This incident has been resolved and all enrichment services are operational.

    Smart Lists are currently unavailable

    Начало 11 января 2021 г. в 19:29 UTC · 33m

    OutageКритический инцидент
    Затронутые компоненты
    Smart Lists
    1. 11 января 2021 г. в 19:29 UTCinvestigating

      We are actively working on restoring Smart List functionality.

    2. 11 января 2021 г. в 20:03 UTCresolved

      This incident has been resolved.

    Delays in Data Deliveries

    Начало 4 января 2021 г. в 18:05 UTC · 0m

    IssuesНезначительный инцидент
    1. 7 января 2021 г. в 18:20 UTCresolved

      We are investigating delays in data deliveries due to availability issues from one of our infrastructure providers.

    Service Outage

    Начало 3 ноября 2020 г. в 19:39 UTC · 1h 9m

    OutageКритический инцидент
    Затронутые компоненты
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 3 ноября 2020 г. в 19:39 UTCinvestigating

      We are currently investigating this incident.

    2. 3 ноября 2020 г. в 20:48 UTCresolved

      This incident has been resolved.

    Emergency Maintenance (Network Connectivity Issues)

    Начало 29 октября 2020 г. в 21:23 UTC · 1h 24m

    OutageКритический инцидент
    Затронутые компоненты
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29 октября 2020 г. в 21:23 UTCinvestigating

      Our web / API platform is experiencing network connectivity issues - we are actively investigating this incident.

    2. 30 октября 2020 г. в 03:40 UTCresolved

      This incident has been resolved.

    Smart List Creation Experience Degraded

    Начало 15 июня 2020 г. в 19:52 UTC · 8h 21m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Smart Lists
    1. 15 июня 2020 г. в 19:52 UTCinvestigating

      Our new Smart Lists creation page is missing welcome messaging and instructions for how to create your Smart List. We are currently investigating this issue.

    2. 16 июня 2020 г. в 00:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 июня 2020 г. в 04:12 UTCresolved

      This incident has been resolved.

    Smart List Download Notification Email Delivery Delays

    Начало 15 июня 2020 г. в 18:44 UTC · 0m

    Pending
    Затронутые компоненты
    Smart Lists
    1. 15 июня 2020 г. в 18:44 UTCresolved

      This incident has been resolved.

    APIs and intricately.com application are down

    Начало 11 июля 2019 г. в 18:38 UTC · 3m

    OutageКритический инцидент
    Затронутые компоненты
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 11 июля 2019 г. в 18:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 11 июля 2019 г. в 18:41 UTCresolved

      This incident has been resolved.

    Unable to create new Smart Lists

    Начало 5 июля 2019 г. в 16:39 UTC · 26m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Smart Lists
    1. 5 июля 2019 г. в 16:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5 июля 2019 г. в 17:04 UTCresolved

      Smart List operation is now back to normal.