Ежемесячное уведомление о доступности Invoca
Pending
- resolved
Июль 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99,89%
Автоматический перевод официального обновления инцидента.
56 Invoca incidents · май 2024 г. — official updates, affected components, duration and resolution details.
Июль 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99,89%
Автоматический перевод официального обновления инцидента.
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
This issue has been resolved. Smart Alerts emails are now sending as expected.
Июнь 2026 Метрики доступности Invoca Маршрутизация звонков: 100% Web/API: 100%
Автоматический перевод официального обновления инцидента.
В настоящее время мы расследуем вопрос, влияющий на подмену номеров и атрибуцию звонков на платформе Invoca. Клиенты могут испытывать недостающие или отсроченные данные атрибуции в течение этого времени. Наши инженерные команды активно работают над восстановлением сервиса.
Наша инженерная команда определила и решила основную проблему. Услуги были перезапущены, а замена номеров и атрибуция звонков восстанавливаются. Мы активно отслеживаем, чтобы подтвердить полное восстановление
Этот инцидент был урегулирован. Сбой был вызван аппаратным сбоем на одном из наших серверов, который временно отключил наши службы динамического ввода номера и атрибуции вызовов. Наша инженерная команда заменила пострадавшее оборудование, восстановила услуги и подтвердила полное восстановление. Окно удара: 5:50AM - 6:37AM PDT
Автоматический перевод официального обновления инцидента.
В настоящее время Invoca испытывает задержку в обработке файлов Signal (как ручной, так и автоматизированный импорт файлов), начиная с 8 июля 2026 года в 10:30 утра по восточному времени, при этом обычное обслуживание, как ожидается, возобновится с 3:00 до 6:00 вечера по восточному времени. Все файлы, представленные в этом окне, стоят в очереди и обрабатываются автоматически без каких-либо действий. Все другие службы, связанные с сигналом, работают нормально.
Обработка файлов сигналов теперь возобновлена, и мы проводим мониторинг, чтобы гарантировать, что все очерченные файлы обрабатываются так, как ожидалось.
Мы продолжаем отслеживать любые дополнительные проблемы.
Загрузка сигналов успешно обрабатывается.
Автоматический перевод официального обновления инцидента.
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%
From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
Platform latency issue has been resolved.
February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
The Invoca Support Portal is now fully accessible.
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
Services continue operate as expected and our reporting backlog has cleared.
January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
We are continuing to monitor for any further issues.
This incident has been resolved.
December 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%