История сбоев Jira Align

It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.

Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

### Summary On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes. ### **IMPACT** During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios. ### **ROOT CAUSE** The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future: * **Refine deployment orchestration safeguards** * Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation. * Streamline mitigation steps when a service becomes unavailable in a region. * **Reduce cross-region impact** * Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions. We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident. Thanks, Atlassian

We are investigating an incident that is intermittently affecting Jira Align cloud customers. Due to this issue, customers might observe loss of some feature functionality. We shall keep you informed on the progress in 60 mins or sooner.

We have identified the cause of the issue and our teams are diligently working on a mitigation. Affected users may experience some loss of functionality. We'll continue to share additional updates here in one hour or as more information is available.

Our teams are continuing to diligently work on applying mitigations. Affected users may experience some loss of functionality. We'll continue to share additional updates here in one hour or as more information is available.

Our teams have deployed a fix and we are currently confirming service restorations. We'll continue to monitor closely to confirm stability. We'll continue to share additional updates here in one hour or as more information is available.

Our teams have deployed a fix and we are continuing confirmations of service restorations. We'll continue to monitor closely to confirm stability. We'll continue to share additional updates here in one hour or as more information is available.

Our teams have deployed a fix and we are continuing confirmations of service restorations. We'll continue to monitor closely to confirm stability. We'll continue to share additional updates here in two hours or as more information is available.

Our teams have deployed a fix and our internal analysis has confirmed of service restorations. We are now deploying the fix to Preview sites. We expect that deployment to complete in approximately one hour. We'll continue to share additional updates here in one hour or as more information is available.

On January 14, 2026, some Jira Align Cloud users may have experienced service disruption. The issue has now been resolved and the service is operating normally for all affected customers.

We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.

We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.

On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.

We're experiencing an elevated level of server errors and are currently looking into the issue.

We are aware of a CloudFlare issue affecting Jira Align and are investigating the situation.

We are aware of a CloudFlare issue affecting Jira Align and we are investigating the situation.

We’re aware of a global Cloudflare issue that is currently impacting Jira Align. Cloudflare is actively working on restoring their services, and we are closely tracking their progress. We understand how disruptive this can be and truly appreciate your patience as we monitor the situation. We’ll continue to provide updates as we learn more.

We are aware of a global Cloudflare issue that is currently impacting Jira Align. Cloudflare is reporting that a fix has been implemented and services are restoring. Our engineering teams continue to monitor the restoration of services. It is possible that you may still encounter some errors or issues. We will update you when services are fully restored. We will continue to provide updates as we learn more.

We are aware of a global Cloudflare issue that is currently impacting Jira Align. Cloudflare is reporting that a fix has been implemented and services are restoring. Our engineering teams continue to monitor the restoration of services. While system performance is improving, it is possible that you may still encounter some errors or issues. We will continue to monitor and update you when services are fully restored.

Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Jira Align services have returned to normal operation and our engineering teams continue to closely monitor the platform.

### Summary On November 18, 2025 between 11:30 UTC and 17:10 UTC, Atlassian customers using Jira Align and Confluence \(Whiteboards and Databases\) products experienced degraded performance. The event was triggered by an [outage impacting Cloudflare](https://blog.cloudflare.com/18-november-2025-outage/), our cloud CDN and edge network solution provider. The incident was detected within 4 minutes by our Pollinator network scanning solution. Systems were fully operational once the outage ended. ### **IMPACT** #### Jira Align * During the outage, users attempting to access Jira Align through the website or the public API may have received HTTP 5xx error codes. #### **Confluence Whiteboards and Databases** * For both Confluence Whiteboards and Databases, users had difficulty loading content and would see a blank board/database in the case of a failure. In cases where users were able to load content, they received an error stating that they are currently offline. Edits and updates were saved and synchronized to the server after the incident, once the locally cached changes could be sent. #### Atlassian Marketplace Apps * Some non-Atlassian Marketplace Apps utilizing the same third-party provider were also affected. As the infrastructure of those Marketplace Apps are not managed by Atlassian, they are not included as part of this post-incident review. ### **ROOT CAUSE** The issue was caused by an outage impacting our Cloud Delivery Network \(CDN\) and edge network solution provider. As a result, Jira Align and Confluence user requests could not reach our servers, and received HTTP 5xx errors. **Jira Align** * Jira Align passes all HTTPS requests through the edge network CDN. Since that solution was generating a high percentage of 5xx errors, the public API and the end user experience was significantly impacted. **Confluence Whiteboards and Databases** * Whiteboards and Databases use Cloudflare Durable Objects for collaborative editing of content. The outage caused failures during establishing of websocket connections to the relay worker of the durable objects, resulting in failures to load any content in the document, or communicate changes from client \(browser\) to the server. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** Acknowledging that access to our cloud services can be affected by outages of our underlying cloud providers, we continuously evaluate and improve our architecture to strengthen resilience of our applications against these issues. We are prioritizing the following improvement actions to help prevent repeating this type of incident: * Reviewing risk and likelihood of failure for our cloud service dependencies in Jira Align and Confluence Whiteboards/Databases technical stacks * Evaluating product improvements like secondary CDN or redundancy options to enable quick fallback in case of repeated outages, and mitigate a risk of failure. We apologize to customers whose services were impacted during this incident. Thanks, Atlassian Customer Support.

We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour.

We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner.

We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner.

Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.

Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours.

Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support.

Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour.

We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours.

The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours.

Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.

### Postmortem publish date: Nov 19th, 2025 ### Summary All dates and times below are in UTC unless stated otherwise. Customers utilizing Atlassian products experienced elevated error rates and degraded performance between Oct 20, 2025 06:48 and Oct 21, 2025 04:05. The service disruptions were triggered due to an [AWS DynamoDB outage](https://aws.amazon.com/message/101925/#:~:text=1%3A50%20PM.-,DynamoDB,-Between%2011%3A48) and further affected by subsequent failures in [AWS EC2](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) and [AWS Network Load Balancer](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) within the us-east-1 region. The incident started at Oct 20, 2025 06:48 and was detected within six minutes by our automated monitoring systems. Our teams worked to restore all core services by Oct 21, 2025 04:05. Final cleanup of backlogged processes and minor issues was completed on Oct 22, 2025. We recognize the critical role our products play in your daily operations, and we offer our sincere apologies for any impact this incident had on your teams. We are taking immediate steps to enhance the reliability and performance of our services, so that you continue to receive the standard of service you have come to trust. ### IMPACT Before examining product-level impacts, it's helpful to understand Atlassian's service topology and internal dependencies. Products such as Jira and Confluence are deployed across multiple AWS regions. The data for each tenant is stored and processed exclusively within its designated host region. This design is intentional and represents the desired operational state, as it limits the impact of any regional outage strictly to tenants in-region, in this case us-east-1. While in-scope application data is pinned to the region selected by the customer, there are times when systems need to call other internal services that may be based in a different region. If a problem occurs in the main region where these services operate, systems are designed to automatically fail over to a backup region, usually within three minutes. However, if unexpected issues arise during this failover, it can take longer to restore services. In rare cases, this could affect customers in more than one region. It’s important to note that all in-scope application data for supported products is pinned according to a customer’s chosen region. **Jira** Between Oct 20, 2025 06:48 and Oct 20, 2025 20:00, customers with tenants hosted in the us-east-1 region experienced increased error rates when accessing core entities such as Issues, Boards, and Backlogs. This disruption was caused by AWS's inability to allocate AWS EC2 instances and elevated errors in AWS Network Load Balancer \(NLB\). During this window, users may also have observed intermittent timeouts, slow page loads, and failures when performing operations like creating or updating issues, loading board views, and executing workflow transitions. Between Oct 20, 2025 08:36 and Oct 20, 2025 09:23, customers across all regions experienced elevated failure rates when attempting to load Jira pages. This disruption was caused by the regional frontend service entering an unhealthy state during this specific time interval. Normally, the frontend service connects to the primary AWS DynamoDB instance located in the us-east-1 to retrieve the most recent configuration data necessary for proper operation. Additionally, the service is designed with a fallback mechanism that references static configuration data in the event that the primary database becomes inaccessible. Unfortunately, a latent bug existed in the local fallback path. When the frontend service nodes restarted, they were unable to load critical operational configuration data from primary or fallback sources, leading to the observed failures experienced by customers. Between Oct 20, 2025 06:48 and Oct 21, 2025 06:30, customers experienced significant delays and missing Jira in-app notifications across all regions. The notification ingestion service, which is hosted exclusively in us-east-1, exhibited an increased failure rate when processing notification messages due to AWS EC2 and NLB issues. This issue resulted in notifications being delayed - and in some cases, not delivered at all - to users worldwide. **Jira Service Management \(JSM\)** JSM was impacted similarly to Jira above, with the same timeframes and for the same reasons. Between Oct 20, 2025 08:36 and Oct 20, 2025 09:23, customers across all regions experienced significantly elevated failure rates when attempting to load JSM pages. This affected all JSM experiences including the Help Centre, Portal, Queues, Work Items, Operations, and Alerts. **Confluence** Between Oct 20, 2025 06:48 and Oct 21, 2025 02:45, customers using Confluence in the us-east-1 region experienced elevated failure rates when performing common operations such as editing pages or adding comments. The primary cause of this service degradation was the system's inability to auto-scale due to AWS EC2 issues to manage peak traffic load effectively. Though the AWS outage ended at Oct 20, 21:09, a subset of customers continued to experience failures as some Confluence web server nodes across multiple clusters remained in an unhealthy state. This was ultimately mitigated by recycling the affected nodes. To protect our systems while AWS recovered, we made a deliberate decision to enable node termination protection. This action successfully preserved our server capacity but, as a trade-off, it extended the time required for a full recovery once AWS services were restored. **Automation** Between Oct 20, 2025 06:55 and Oct 20, 2025 23:59, automation customers whose rules are processed in us-east-1 experienced delays of up to 23 hours in rule execution. During this window, some events triggering rule executions were processed out of order because they arrived later during backlog processing. This caused potential inconsistencies in workflow executions, as rules were run in the order events were received, not when the action causing the event occurred. Additionally, some rule actions failed because they depend on first-party and third-party systems, which were also affected by the AWS outage. Customers can see most of these failures in their audit logs; however, a few updates were not logged due to the nature of the outage. By Oct 21, 2025 5:30, the backlog of rule runs in us-east-1 was cleared. Although most of these delayed rules were successfully handled, there were some additional replays of events to ensure completeness. Our investigation confirmed that a few events may never have triggered their associated rules due to the outage. Between Oct 20, 2025 06:55 and Oct 20, 2025 11:20, all non-us-east-1 regional automation services experienced delays of up to 4 hours in rule execution. This was caused by an upstream service that was unable to deliver events as expected. The delivery service encountered a failure due to a cross-region dependency call to a service hosted in the us-east-1 region. Because of this dependency issue, the delivery service was unable to successfully deliver events throughout this time frame, resulting in customer-defined rules not being executed in a timely manner. **Bitbucket and Pipelines** Between Oct 20, 2025 06:48 and Oct 20, 2025 09:33, Bitbucket experienced intermittent unavailability across core services. During this period, users faced increased error rates and latency when signing in, navigating repositories, and performing essential actions such as creating, updating, or approving pull requests. The primary cause was an AWS DynamoDB outage that impacted downstream services. Between Oct 20, 2025 06:48 and Oct 20, 2025 22:46, numerous Bitbucket Pipeline steps failed to start, stalled mid-execution, or experienced significant queueing delays. Impact varied, with partial recoveries followed by degradation as downstream components re-synchronized. The primary cause was an AWS DynamoDB outage, compounded by instability in AWS EC2 instance availability and AWS Network Load Balancers. Furthermore, Bitbucket Pipelines continued to experience a low but persistent rate of step timeouts and scheduling errors due to AWS bare-metal capacity shortages in select availability zones. Atlassian coordinated with AWS to provision additional bare-metal hosts and addressed a significant backlog of pending pods, successfully restoring services by 01:30 on Oct 21, 2025. **Trello** Between Oct 20, 2025 06:48 and Oct 20, 2025 15:25, users of Trello experienced widespread service degradation and intermittent failures due to upstream AWS issues affecting multiple components, including AWS DynamoDB and subsequent AWS EC2 capacity constraints. During this period, customers reported elevated error rates when loading boards, opening cards, adding comments or attachments. **Login** Between Oct 20, 2025 06:48 and Oct 20, 2025 09:30, a small subset of users experienced failures when attempting to initiate new login sessions using SAML tokens. This resulted in an inability for those users to access Atlassian products during that time period. However, users who already had valid active sessions were not affected by this issue and continued to have uninterrupted access. The issue impacted all regions globally because regional identity services relied on a write replica located in the us-east-1 region to synchronize profile data. When the primary region became unavailable, the failover to a secondary database in another region failed, which delayed recovery. This failover defect has since been addressed. **Statuspage** Between Oct 20, 2025 06:48 and Oct 20, 2025 09:30, Statuspage customers who were not already logged in to the management portal were unable to log in to create or update incident statuses. This impact was restricted only to users who were not already logged in at the time. The root cause was the same as described in the Login section above, and it was resolved by the same remediation steps. ### REMEDIAL ACTION PLAN & NEXT STEPS We have completed the following critical actions designed to help prevent cross-region impact from similar issues: * Resolved the code defect in the fallback option to ensure that Jira Frontend Services in other regions remain unaffected during a region-wide outage. * Fixed the issue that prevented timely failover of the identity service which impacted new login sessions. * Resolved the code defect so that delivery services in unaffected regions remain operational during region-wide outages. Additionally, we are prioritizing the following improvement actions: * Implement mitigation strategies to strengthen resilience against region-wide outages in the notification ingestion service. Although disruptions to our cloud services are sometimes unavoidable during outages of the underlying cloud provider, we continuously evaluate and improve test coverage to strengthen resilience of our cloud services against these issues. We recognize the critical importance of our products to your daily operations and overall productivity, and we extend our sincere apologies for any disruptions this incident may have caused your teams. If you were impacted and require additional details for internal post-incident reviews, please reach out to your Atlassian support representative with affected timeframes and tenant identifiers so we can correlate logs and provide guidance. Thanks, Atlassian Customer Support

Our team is continuing to monitor Jira and Confluence products following the earlier issues relating to an erroneous certificate change. We are assessing all impacted products to ensure that services are fully restored and we will provide further update within the hour.

Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident. While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.

Our team has investigated and enabled configuration changes which should be restoring services across all impacted products starting at 06:17AM UTC. We are monitoring for recovery across all products and services at this time, and will provide further update when available.

A configuration change to our CDN configuration for the atlassian.net domain resulted in customer traffic temporarily being dropped. This was immediately identified by our monitoring systems and rolled back. A public PIR with full details will be issued as a follow up.

### **SUMMARY** On September 22, 2025, between 04:38 and 04:48 UTC, Atlassian customers experienced connection errors preventing access to their [atlassian.net](http://atlassian.net/) sites. Some customers observed intermittent errors as services gradually recovered until 06:17 UTC. The event was triggered by a faulty configuration change to our Content Delivery Network \(CDN\). The change included an invalid hostname which prevented customers from successfully connecting to [atlassian.net](http://atlassian.net/) domains. The incident was detected within 1 minute by our monitoring systems and mitigated by rolling back the change, which put Atlassian systems into a known good state. The acute impact was resolved in 10 minutes and all lingering errors resolved in 1 hour 38 minutes. ### **IMPACT** The acute impact occurred on September 22, 2025, between 04:38 UTC and 04:48 UTC to Confluence, Compass and Jira, including Jira Service Management. The incident caused service disruption to customers when they attempted to load those products in their browser or interact with APIs. Between 04:48 UTC and 06:17 UTC some customers continued to observe intermittent errors as services gradually recovered. ### **ROOT CAUSE** The issue was caused by a change to the hostname configuration of our Content Delivery Network \(CDN\). As a result, the products mentioned could not receive connections, and the users received TLS handshake errors, followed by HTTP 503 and 403 errors. More specifically a new CDN configuration contained a resource name which conflicted with the existing customer-serving CDN resource, and was able to be deployed, overwriting it. The root cause of the incident was the failure in the detection of the bug by our pre-deployment validations and tests. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that you rely on our products for your daily operations and productivity, and we sincerely apologize for any impact this disruption has had on you, your team or your organisation. We are prioritizing the following improvement actions to help avoid repeating this type of incident: * Improved pre-deployment change controls and testing. * Improved validation of target configurations before deployment to ensure customer-serving CDN resources cannot their hostnames changed. * Sharding of our CDN configuration to enable progressive changes. We sincerely appreciate your understanding and patience as we improve our processes to provide a better customer experience. Thank you, Atlassian Customer Support

We are investigating cases of degraded performance for Confluence and Jira Cloud customers using Microsoft Edge. We will provide more details as they emerge.

Important Update on Attachment Issues with Edge 140 and Atlassian Products We've identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening. The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality. Recommended Workarounds: - Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge. - Alternatively, add an 'Exception' for the URL you use to access Atlassian products. - Use a different browser, such as Chrome, Firefox, or Safari. This issue only affects Microsoft Edge. Other browsers are not affected by this issue. Thank you for your patience as we work through this issue. We'll provide updates as they become available.

Our team is aware that the incorrect classification of Atlassian sites as advertising has been resolved, however these changes will take some time to propagate out to users since we are waiting for Edge from Microsoft to incorporate the changes. We are continuing to monitor the situation and will provide further update when we are able to confirm that the issue is resolved.

We continue to work on resolving the Microsoft Edge 140 tracking prevention issue for Confluence, Jira Work Management, Jira Service Management, Jira, Jira Align, and Jira Product Discovery. We have identified the root cause and are working on solutions for each product. We will provide the next update within three hours.

We have identified the root cause of the Microsoft Edge 140 tracking prevention issue and have mitigated the problem and we continue monitoring closely. The issue has been mitigated however it will not be considered resolved until Microsoft issues an updated version of the Edge browser scheduled for September 18th. This will be the last update until the issue is resolved.

An update has been released by Microsoft to resolve this issue for users of the Edge browser. To verify that you are running the required version of Edge, you can navigate to edge://components/ in the address bar, click the 'Check for update' button for the 'Trust Protections List', ensuring that you are on version 1.0.0.31 or higher to ensure you are running the version that contains the fixed release. All Edge browsers should otherwise receive this update within 10 hours without user intervention.

We are aware of an issue where some Jira Align customers are receiving a 500 server error when attempting to access Jira Align. Our team is aware of this issue and is investigating with urgency. We will provide an update as soon as possible.

Jira Align sites that were impacted by this issue should now be back online. Our team is continuing to monitor the situation and will provide further updates when available.

The incident is resolved and all Jira Align sites are now fully operational.

We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

RDS is currently experiencing an issue that has caused an outage in the production environment. AWS is investigating. In the meantime w will perform a database restore.

The database has been restored. We are monitoring the site to ensure there are no further connectivity issues. We have confirmed no data was lost during this outage.

This incident has been resolved.

Jira Align was experiencing intermittent issues across multiple sites between 19:30 UTC and 22:12 UTC. The issue is resolved and the service is operating normally. If you continue to experience issues, please clear your browser cache and restart all open browser windows.

The issue has been resolved, service has been returned to operational status.

Jira Align is experiencing intermittent outages across multiple sites. The team is currently investigating.

For customers experiencing issues, incognito mode in your browser can be used as a work around.

We have been able to reproduce the issue and are investigating the root cause.

The issue has been mitigated, service has been returned to operational status. If you continue to experience issues, clear cache and restart all open browser windows.

This incident has been resolved.

The following reports open with a blank page due to recent Internet browser updates: ART Allocation Action Items Report Cumulative Effort Dependency Maps Feature Audit Report Feature Forecast - Average Velocity Investment by Feature Points Accepted (by Sprint) Process Flow Cycle Time Program Increment Cleanup Report Program Increment Scope Change Program Increments BurnUp Program Predictability Report Progress By Objective Resource Allocation Retrospective Risk and Impediment Status Sprint Metrics (M1) Sprint Synchronization Standup Attendance Story Audit Report Story Link Report Team Details Team Velocity Theme Rank Velocity by Team (Program Increment) WIP by State

The issue has been identified and a fix is being implemented.

A fix has been implemented to some sites. Based upon feedback throughout today, we will finalize the deployment to the remaining sites.

This incident is resolved. Remaining sites have all been successfully updated with the fix.

Possible performance degradation since 11/18/24 11:00:00 PM PST. Connector syncs are temporarily paused.

Connector syncs are re-enabled and we are monitoring a return to standard performance.

This incident has been resolved.

We are investigating reports of intermittent 'Too many requests or errors' messages showing up for some Jira Cloud customers. Once we identify the root cause, we will provide more details.

We continue to work on resolving the intermittent errors for Jira Cloud products. We have identified the root cause and expect full recovery shortly.

Between 22-Oct 09:00 AM UTC to 22-Oct 14:18 PM UTC, we experienced intermittent errors for Jira Cloud products. The issue has been resolved and the service is operating normally.

We experienced availability issues limited to a specific instance in AMER, resulting in Jira being temporarily unavailable. The issue began at 18:58 CET and was restored at 19:59 CET. All services are now fully operational

Enterprise Insights instances in US Central are impacted due to an Azure active incident. Teams are following the incident closely and taking the appropriate actions.

Azure team has identified the problem and has been working to restore service.

A fix has been implemented by Azure, all internal dashboards are showing promising results and we are monitoring progress.

We are continuing to monitor for any further issues.

All customer databases in US Central are fully operational. Standard monitoring activities will resume.

We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Jira Align. The issue has been resolved and the service is operating normally.

We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved, and the service is operating normally.

We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.

Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.