История сбоев Kajabi

1. 17 августа 2026 г. в 18:02 UTCmonitoring

   Мы получили сообщения об ошибках при сохранении изменений во многих районах Кахаби. Было установлено исправление ошибок, влияющих на экономию во многих районах Кахаби, и теперь экономия должна работать, как и ожидалось. Наша команда активно следит за подтверждением полной резолюции. Герои, которые продолжают испытывать проблемы, должны попробовать обновить свой браузер и связаться с нашей службой поддержки, если проблема сохраняется.

2. 17 августа 2026 г. в 20:04 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 14 августа 2026 г. в 17:21 UTCidentified

   Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

2. 14 августа 2026 г. в 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 августа 2026 г. в 20:41 UTCresolved

   This incident has been resolved.

1. 6 августа 2026 г. в 15:09 UTCinvestigating

   We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.

2. 6 августа 2026 г. в 16:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 августа 2026 г. в 17:10 UTCresolved

   This incident has been resolved.

1. 4 августа 2026 г. в 16:29 UTCidentified

   Мы определили причину ошибки, возникающей при доступе к продукту сообщества. Наша инженерная команда внедряет исправление и работает как можно быстрее, чтобы восстановить нормальную функциональность. Мы поделимся еще одним обновлением, как только исправление будет развернуто.

2. 4 августа 2026 г. в 16:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 августа 2026 г. в 17:46 UTCresolved

   This incident has been resolved.

Автоматический перевод официального обновления инцидента.

1. 3 августа 2026 г. в 14:24 UTCidentified

   Мы заметили некоторые проблемы, влияющие на наше взаимодействие поддержки. Возможна задержка с ответом наших агентов. Наш поставщик чатов расследует и пытается решить этот вопрос. Мы предоставим обновление, как только у нас будет больше информации. Пожалуйста, свяжитесь с [email protected] для ваших нужд. Спасибо за ваше терпение, мы продолжим обновлять эту страницу по мере развития ситуации.

2. 3 августа 2026 г. в 17:09 UTCresolved

   Наш поставщик внедрил исправление, и теперь это решено.

Автоматический перевод официального обновления инцидента.

1. 29 июля 2026 г. в 00:22 UTCidentified

   Наша команда определила проблему в сообществах, над решением которой активно работает наша инженерная команда. Некоторые недавно загруженные видео могут отображать отсутствующие или застрявшие миниатюры, а некоторые новые уведомления о публикации могут не быть отправлены. Воспроизведение видео в приложениях iOS и Android также может быть затронуто.

2. 29 июля 2026 г. в 18:26 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 29 июля 2026 г. в 19:06 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 15 июля 2026 г. в 19:08 UTCidentified

   Мы определили причину проблемы с приборной панелью Community Meetup, и наша инженерная команда работает над исправлением. Мы ценим ваше терпение, когда решаем эту проблему.

2. 15 июля 2026 г. в 19:10 UTCidentified

   Мы знаем, что страница Community Meetup недоступна, и наша команда инженеров работает над исправлением. Мы ценим ваше терпение, когда решаем эту проблему.

3. 15 июля 2026 г. в 19:42 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

4. 15 июля 2026 г. в 20:02 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 30 июня 2026 г. в 09:49 UTCinvestigating

   We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

2. 30 июня 2026 г. в 11:29 UTCinvestigating

   We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.

3. 30 июня 2026 г. в 11:38 UTCmonitoring

   A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.

4. 30 июня 2026 г. в 13:37 UTCresolved

   This incident has been resolved.

1. 26 июня 2026 г. в 17:41 UTCinvestigating

   We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

2. 26 июня 2026 г. в 17:50 UTCidentified

   We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.

3. 26 июня 2026 г. в 18:28 UTCidentified

   We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.

4. 26 июня 2026 г. в 18:50 UTCmonitoring

   A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.

5. 26 июня 2026 г. в 19:41 UTCresolved

   This incident has been resolved.

1. 24 июня 2026 г. в 21:00 UTCinvestigating

   The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

2. 24 июня 2026 г. в 21:04 UTCinvestigating

   The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

3. 24 июня 2026 г. в 21:09 UTCmonitoring

   A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.

4. 24 июня 2026 г. в 21:21 UTCresolved

   This incident has been resolved.

1. 17 июня 2026 г. в 19:16 UTCinvestigating

   Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

2. 17 июня 2026 г. в 22:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 июня 2026 г. в 22:59 UTCresolved

   This incident has been resolved.

1. 12 июня 2026 г. в 15:13 UTCinvestigating

   We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

2. 12 июня 2026 г. в 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 июня 2026 г. в 15:56 UTCmonitoring

   We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.

4. 12 июня 2026 г. в 16:26 UTCresolved

   This incident has been resolved.

1. 3 июня 2026 г. в 16:11 UTCidentified

   We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

2. 3 июня 2026 г. в 16:11 UTCidentified

   We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.

3. 7 июня 2026 г. в 01:32 UTCresolved

   This incident has been resolved.

1. 2 июня 2026 г. в 17:13 UTCinvestigating

   We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

2. 2 июня 2026 г. в 19:20 UTCinvestigating

   We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.

3. 2 июня 2026 г. в 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 июня 2026 г. в 22:39 UTCresolved

   This incident has been resolved.

1. 31 мая 2026 г. в 02:45 UTCmonitoring

   One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

2. 31 мая 2026 г. в 03:30 UTCresolved

   The maintenance has completed successfully.

1. 29 мая 2026 г. в 17:03 UTCinvestigating

   We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

2. 29 мая 2026 г. в 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 мая 2026 г. в 21:32 UTCresolved

   This incident has been resolved.

1. 27 мая 2026 г. в 15:29 UTCinvestigating

   We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

2. 27 мая 2026 г. в 16:32 UTCidentified

   We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.

3. 28 мая 2026 г. в 15:07 UTCresolved

   This incident has been resolved.

1. 14 мая 2026 г. в 15:48 UTCidentified

   We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

2. 14 мая 2026 г. в 16:23 UTCmonitoring

   A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.

3. 14 мая 2026 г. в 16:42 UTCresolved

   Functionality has been restored and the "Respond to dispute" button is working as expected.

1. 13 мая 2026 г. в 14:05 UTCinvestigating

   We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

2. 13 мая 2026 г. в 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 мая 2026 г. в 17:21 UTCresolved

   This incident has been resolved.

1. 6 мая 2026 г. в 20:39 UTCidentified

   We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

2. 6 мая 2026 г. в 20:47 UTCresolved

   This incident has been resolved.