История сбоев Kajeet

1. 8 сентября 2026 г. в 20:21 UTCinvestigating

   Клиенты сообщают, что связь Роджерса снизилась примерно с 1:30 утра по местному времени. Пер Грег Фултон (Greg Fulton) сказал, что у Роджерса были проблемы с маршрутизацией во время изменений, проведенных прошлой ночью. Похоже, Роджерс, возможно, внес дополнительные изменения после CHG-6087, которые нарушили нашу сетевую связь. С точки зрения CustOps, устройства, по-видимому, находятся в сети и успешно подключены к сети операторов. Мы также видим, что некоторый трафик проходит периодически, что говорит о том, что проблема, вероятно, выходит за пределы уровня регистрации устройства или оператора. Это необходимо будет довести до группы поддержки Роджерса для дальнейшего изучения сети и маршрутизации.

2. 8 сентября 2026 г. в 21:54 UTCresolved

   Восстановлена связь со всеми затронутыми линиями клиентов. Мы продолжим следить за стабильностью сервиса. Спасибо за ваше терпение, пока мы работали над восстановлением сервиса. Если вы продолжаете испытывать какие-либо проблемы, отправляя запрос на поддержку, пожалуйста, свяжитесь с Kajeet Support по адресу [email protected] или 877-352-5338.

Автоматический перевод официального обновления инцидента.

1. 21 августа 2026 г. в 20:47 UTCinvestigating

   Мы расследуем проблему, затрагивающую подмножество линий T-Mobile, которая может привести к потере обслуживания. Мы работаем с перевозчиком, чтобы подтвердить объем и восстановить поврежденные линии.

2. 21 августа 2026 г. в 21:22 UTCresolved

   Мы выявили проблему, затрагивающую подмножество линий T-Mobile. Реактивация Завершено, и мы работаем с носителем по первопричине. Спасибо за ваше терпение, пока мы работали над восстановлением сервиса. Если вы продолжаете испытывать какие-либо проблемы, отправляя запрос на поддержку, пожалуйста, свяжитесь с Kajeet Support по адресу [email protected] или 877-352-5338.

Автоматический перевод официального обновления инцидента.

1. 13 августа 2026 г. в 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13 августа 2026 г. в 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6 августа 2026 г. в 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 августа 2026 г. в 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 июля 2026 г. в 15:50 UTCresolved

   Мы выявили проблему, затрагивающую возможность подключения данных AT&T Enterprise для некоторых клиентов. Для решения проблемы была сделана конфигурация маршрутизации, восстановлен сервис, а команды следят за стабильностью.

Автоматический перевод официального обновления инцидента.

1. 20 июля 2026 г. в 14:13 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

2. 20 июля 2026 г. в 14:14 UTCinvestigating

   В настоящее время мы сталкиваемся с проблемой подачи заявлений о поддержке через портал Sentinel. Если вам нужно сообщить о проблеме, пожалуйста, либо: Электронная почта [email protected] Звонок 877-352-5338 Мы приносим извинения за неудобства и ценим ваше терпение, пока мы работаем над решением этой проблемы.

3. 20 июля 2026 г. в 18:07 UTCresolved

   Вопрос, затрагивающий представление дел о поддержке через Портал Стражей, был решен. Клиенты теперь могут подавать заявки на поддержку через портал в обычном режиме. Спасибо за ваше терпение, пока мы работали над восстановлением сервиса. Если вы продолжаете испытывать какие-либо проблемы, отправляя запрос на поддержку, пожалуйста, свяжитесь с Kajeet Support по адресу [email protected] или 877-352-5338.

Автоматический перевод официального обновления инцидента.

1. 15 июля 2026 г. в 10:52 UTCinvestigating

   Мы расследуем проблему, затрагивающую Sentinel, включая доступ к приложениям Sentinel и связанную с ними обработку. Команды активно работают над проблемами производительности базы данных и предоставят еще одно обновление после подтверждения воздействия и смягчения последствий.

2. 15 июля 2026 г. в 12:28 UTCresolved

   Производительность сервиса Sentinel вернулась к норме после того, как внутреннее тестирование транзакций Sentinel UI было остановлено примерно в 07:53 EDT. Мы продолжаем мониторинг, чтобы подтвердить стабильность. Если вы испытываете дополнительные технические трудности, пожалуйста, свяжитесь с нашей командой поддержки клиентов по адресу [email protected], онлайн по адресу Support. Kajeet.com или позвоните 1 (877) 352-5338, чтобы поговорить с кем-то прямо сейчас.

Автоматический перевод официального обновления инцидента.

1. 29 июня 2026 г. в 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 июня 2026 г. в 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 июня 2026 г. в 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 июня 2026 г. в 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 июня 2026 г. в 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 июня 2026 г. в 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 июня 2026 г. в 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 июня 2026 г. в 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 июня 2026 г. в 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 июня 2026 г. в 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 июня 2026 г. в 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 июня 2026 г. в 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 июня 2026 г. в 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 марта 2026 г. в 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 марта 2026 г. в 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 марта 2026 г. в 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 марта 2026 г. в 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 февраля 2026 г. в 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 февраля 2026 г. в 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 февраля 2026 г. в 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 февраля 2026 г. в 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 февраля 2026 г. в 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 февраля 2026 г. в 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 февраля 2026 г. в 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 декабря 2025 г. в 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 октября 2025 г. в 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 октября 2025 г. в 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 октября 2025 г. в 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.