История сбоев Kandji

1. 4 сентября 2026 г. в 14:41 UTCinvestigating

   Мы расследуем проблему с прерывистым доступом к арендаторам из США и ЕС. Это может привести к невозможности входа в веб-приложение Iru для некоторых клиентов. Мы опубликуем обновление по мере поступления дополнительной информации.

2. 4 сентября 2026 г. в 15:25 UTCinvestigating

   Мы продолжаем расследование вопроса, затрагивающего прерывистый доступ арендаторов из США и ЕС. Некоторые клиенты могут быть не в состоянии войти в веб-приложение Iru, и активность регистрации и вызовы API также могут быть затронуты. Мы предоставим еще одно обновление по мере поступления дополнительной информации.

3. 4 сентября 2026 г. в 16:03 UTCidentified

   Мы определили проблему, затрагивающую периодический доступ к арендаторам из США и ЕС, и работаем над восстановлением затронутых услуг. Некоторые клиенты могут продолжать испытывать проблемы при входе в веб-приложение Iru, регистрации устройств или вызовах API во время восстановления. Мы предоставим еще одно обновление по мере поступления дополнительной информации.

4. 4 сентября 2026 г. в 17:14 UTCmonitoring

   Мы следим за восстановлением услуг, влияющих на прерывистый доступ к арендаторам из США и ЕС. Теперь клиенты должны иметь возможность войти в веб-приложение Iru, зарегистрироваться на устройствах и совершать вызовы API, как и ожидалось. Мы будем продолжать следить за производительностью и предоставлять обновления, как только проблема будет полностью решена.

5. 4 сентября 2026 г. в 19:19 UTCresolved

   Этот вопрос решен. Доступ к арендаторам из США и ЕС был восстановлен, и клиенты должны иметь возможность войти в веб-приложение Iru, зарегистрироваться на устройствах и совершать вызовы API, как и ожидалось. Если вы все еще испытываете проблемы, пожалуйста, свяжитесь с [email protected]

Автоматический перевод официального обновления инцидента.

1. 30 апреля 2026 г. в 16:02 UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 30 апреля 2026 г. в 17:16 UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 30 апреля 2026 г. в 18:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 апреля 2026 г. в 20:28 UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 23 апреля 2026 г. в 10:01 UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 23 апреля 2026 г. в 13:01 UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 23 апреля 2026 г. в 17:06 UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 23 апреля 2026 г. в 19:58 UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 22 декабря 2025 г. в 18:01 UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 22 декабря 2025 г. в 18:42 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 22 декабря 2025 г. в 19:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 22 декабря 2025 г. в 19:51 UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 15 октября 2025 г. в 16:32 UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 15 октября 2025 г. в 17:19 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 15 октября 2025 г. в 17:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 15 октября 2025 г. в 21:02 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 июля 2025 г. в 09:52 UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 23 июля 2025 г. в 10:39 UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 23 июля 2025 г. в 12:35 UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 24 июля 2025 г. в 13:07 UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 27 мая 2025 г. в 13:51 UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 27 мая 2025 г. в 15:11 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 27 мая 2025 г. в 16:56 UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 27 мая 2025 г. в 19:43 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 апреля 2025 г. в 14:36 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 14 апреля 2025 г. в 16:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 апреля 2025 г. в 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 14 апреля 2025 г. в 20:08 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 10 марта 2025 г. в 10:19 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 10 марта 2025 г. в 11:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 10 марта 2025 г. в 17:25 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 11 февраля 2025 г. в 10:09 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 11 февраля 2025 г. в 12:52 UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 11 февраля 2025 г. в 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 11 февраля 2025 г. в 18:09 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 29 января 2025 г. в 23:57 UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 30 января 2025 г. в 01:14 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 30 января 2025 г. в 04:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 января 2025 г. в 16:07 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 ноября 2024 г. в 17:23 UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 14 ноября 2024 г. в 19:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 14 ноября 2024 г. в 21:21 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 4 ноября 2024 г. в 10:23 UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 4 ноября 2024 г. в 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 4 ноября 2024 г. в 17:45 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 октября 2024 г. в 21:23 UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 24 октября 2024 г. в 00:30 UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 24 октября 2024 г. в 17:12 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 30 сентября 2024 г. в 19:07 UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 30 сентября 2024 г. в 20:36 UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 1 октября 2024 г. в 02:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 1 октября 2024 г. в 16:03 UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2 октября 2024 г. в 01:19 UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2 октября 2024 г. в 21:42 UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 17 апреля 2024 г. в 15:48 UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 17 апреля 2024 г. в 16:50 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 16 апреля 2024 г. в 14:33 UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 16 апреля 2024 г. в 15:59 UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 16 апреля 2024 г. в 17:44 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 9 ноября 2023 г. в 01:59 UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 9 ноября 2023 г. в 02:13 UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 9 ноября 2023 г. в 02:36 UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 9 ноября 2023 г. в 03:38 UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 7 ноября 2023 г. в 22:54 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 ноября 2023 г. в 23:45 UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 8 ноября 2023 г. в 00:20 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 7 ноября 2023 г. в 14:29 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 ноября 2023 г. в 15:03 UTCmonitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 7 ноября 2023 г. в 15:42 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.