История сбоев Keeping

1. 24 сентября 2026 г. в 15:19 UTCinvestigating

   Мы видим случайные замедления приложения, возможно, связанные с проблемами с нашим балансировщиком нагрузки, размещенным на GCP. Мы проводим расследование.

2. 24 сентября 2026 г. в 19:18 UTCidentified

   Мы определили проблему и работаем с Google Cloud Platform для ее решения. Некоторые пользователи могут испытывать замедления или периодические ошибки при доступе к приложению.

3. 24 сентября 2026 г. в 21:24 UTCmonitoring

   Мы продолжаем следить за тем, чтобы исправление было развернуто на нашем балансировщике нагрузки. Пользователи могут продолжать испытывать случайную длительную загрузку страницы.

4. 25 сентября 2026 г. в 11:54 UTCmonitoring

   Мы продолжаем следить за тем, как фиксируется наш глобальный балансировщик нагрузки.

5. 25 сентября 2026 г. в 15:09 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 1 сентября 2026 г. в 15:31 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 1 сентября 2026 г. в 15:33 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 1 сентября 2026 г. в 16:02 UTCmonitoring

   Система Google Cloud влияет на Хранение - мы отслеживаем, как система восстанавливается.

4. 1 сентября 2026 г. в 16:15 UTCmonitoring

   Облачная платформа Google испытала серьезное отключение, начиная с 10:44 EDT. Хранение размещено на Google Cloud Platform, поэтому наши услуги были затронуты. Восстановление нарушено, обслуживание восстановлено. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

5. 1 сентября 2026 г. в 17:05 UTCmonitoring

   GCP по-прежнему устраняет первопричину, но все системы Keeping полностью работают, и мы продолжаем следить за этим.

6. 1 сентября 2026 г. в 21:48 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 27 февраля 2026 г. в 17:36 UTCinvestigating

   We are currently investigating an issue with ticket delivery.

2. 27 февраля 2026 г. в 21:02 UTCresolved

   This incident has been resolved.

1. 27 февраля 2026 г. в 07:58 UTCinvestigating

   We are currently investigating this issue.

2. 27 февраля 2026 г. в 08:19 UTCresolved

   Ticket delivery has returned to normal.

1. 18 ноября 2025 г. в 11:58 UTCinvestigating

   We are investigating issues with Cloudflare, our global DNS provider.

2. 18 ноября 2025 г. в 12:18 UTCmonitoring

   Cloudflare appears to have resolved the issue, we are continuing to monitor.

3. 18 ноября 2025 г. в 12:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 ноября 2025 г. в 13:14 UTCmonitoring

   Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/

5. 18 ноября 2025 г. в 14:30 UTCmonitoring

   We are continuing to monitor and investigate workarounds.

6. 18 ноября 2025 г. в 14:31 UTCmonitoring

   Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.

7. 18 ноября 2025 г. в 14:45 UTCmonitoring

   We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.

8. 18 ноября 2025 г. в 15:33 UTCresolved

   This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].

1. 10 ноября 2025 г. в 15:54 UTCmonitoring

   We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.

2. 10 ноября 2025 г. в 16:08 UTCmonitoring

   We're still seeing slowdowns in app performance and are continuing to investigate

3. 10 ноября 2025 г. в 16:23 UTCinvestigating

   We're still seeing slowdowns in app performance and are continuing to investigate.

4. 10 ноября 2025 г. в 17:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Thanks for your patience here!

5. 10 ноября 2025 г. в 18:31 UTCresolved

   This incident has been resolved - please contact [email protected] if you are still experiencing issues.

1. 26 сентября 2025 г. в 13:57 UTCidentified

   We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.

2. 1 октября 2025 г. в 15:28 UTCresolved

   The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.

1. 18 сентября 2025 г. в 15:05 UTCinvestigating

   We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.

2. 18 сентября 2025 г. в 15:14 UTCinvestigating

   We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.

3. 18 сентября 2025 г. в 15:27 UTCmonitoring

   Google appears to have resolved the issue. We are monitoring.

4. 18 сентября 2025 г. в 15:59 UTCresolved

   This incident has been resolved. We will continue to monitor for any regressions.

1. 12 сентября 2025 г. в 13:40 UTCinvestigating

   We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

2. 12 сентября 2025 г. в 13:44 UTCidentified

   Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

3. 12 сентября 2025 г. в 14:30 UTCmonitoring

   Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

4. 12 сентября 2025 г. в 15:40 UTCresolved

   This incident has been resolved.

1. 3 августа 2025 г. в 14:18 UTCidentified

   Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.

2. 5 августа 2025 г. в 12:51 UTCmonitoring

   The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.

3. 7 августа 2025 г. в 15:14 UTCresolved

   This incident has been resolved.

1. 31 июля 2025 г. в 15:02 UTCinvestigating

   We are currently investigating performance issues with the Keeping Sidebar.

2. 31 июля 2025 г. в 15:19 UTCmonitoring

   A fix has been implemented and we are now monitoring.

3. 31 июля 2025 г. в 15:34 UTCresolved

   This incident has been resolved.

1. 12 июня 2025 г. в 18:40 UTCinvestigating

   We are investigating issues with signing into the main Keeping application.

2. 12 июня 2025 г. в 18:47 UTCidentified

   Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!

3. 12 июня 2025 г. в 19:51 UTCidentified

   Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.

4. 12 июня 2025 г. в 20:24 UTCmonitoring

   Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.

5. 12 июня 2025 г. в 20:56 UTCresolved

   This incident has been resolved.

1. 13 марта 2025 г. в 11:52 UTCinvestigating

   We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.

2. 13 марта 2025 г. в 12:22 UTCidentified

   MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.

3. 13 марта 2025 г. в 13:13 UTCidentified

   The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.

4. 13 марта 2025 г. в 14:12 UTCmonitoring

   MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.

5. 13 марта 2025 г. в 15:02 UTCresolved

   Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.

1. 10 января 2025 г. в 14:33 UTCinvestigating

   We are currently experiencing delays with email syncing - the team is investigating.

2. 10 января 2025 г. в 14:57 UTCinvestigating

   The issue has been identified, and mitigation is in progress.

3. 10 января 2025 г. в 16:45 UTCinvestigating

   The issue has been resolved - the team will continue to monitor.

4. 10 января 2025 г. в 16:46 UTCresolved

   This incident has been resolved.

1. 7 ноября 2024 г. в 22:10 UTCidentified

   Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.

2. 8 ноября 2024 г. в 13:07 UTCresolved

   Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension

1. 13 сентября 2024 г. в 15:53 UTCinvestigating

   We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.

2. 13 сентября 2024 г. в 16:30 UTCinvestigating

   The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.

3. 13 сентября 2024 г. в 16:37 UTCidentified

   We've identified the issue and are working to mitigate.

4. 13 сентября 2024 г. в 16:49 UTCidentified

   We are continuing to work on a fix for this issue.

5. 13 сентября 2024 г. в 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 13 сентября 2024 г. в 20:05 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 13 сентября 2024 г. в 20:05 UTCresolved

   This incident has been resolved.

1. 16 июля 2024 г. в 15:39 UTCmonitoring

   The Keeping Chrome Extension and web application are experiencing connectivity issues due to an outage with our primary hosting provider. We've remediated the issue and are monitoring.

2. 16 июля 2024 г. в 18:49 UTCresolved

   This incident has been resolved.

3. 16 июля 2024 г. в 19:17 UTCpostmortem

   ### Postmortem: Service Outage on July 16, 2024 **Incident Summary:** On 9:05 am EDT July 16, 2024, Keeping experienced intermittent connection issues that lasted approximately 2 hours. The outage affected both the Keeping Chrome Extension and the main application website at https://app.keeping.com/ **Timeline:** * **9:05 am EDT:** Initial reports of the website being inaccessible were received. * **9:07 am EDT** : Incident response team was alerted and began investigation. * **9:25 am EDT** : Root cause identified as a Denial of Service attack on Keeping’s hosting provider, Gigalixir. * **9:30 am EDT**: Mitigation steps initiated. * **10:25 am EDT**: Website functionality partially restored. * **11:00 am EDT**: Full service restored and confirmed stable. **Root Cause:** The outage was caused by [a SYN flood attack on Gigalixir’s load balancers](https://gigalixir.com/blog/gcp-us-central-service-outage/). Gigalixir is Keeping’s primary web hosting provider. **Impact:** During the outage, access to Keeping’s main web application was severely limited \(or impossible\), and syncing between agent accounts and shared mailboxes was paused. No data was lost.

1. 16 июля 2024 г. в 15:27 UTCresolved

   Due to an outage with our primary hosting provider, the Keeping Sidebar and app experienced connectivity issues from 9:57 am EDT to 10:14 am EDT. This issue is now resoloved.