История сбоев Klarna

1. 29 июля 2026 г. в 17:58 UTCinvestigating

   В настоящее время мы испытываем проблемы с интеграционным приложением Merchant Onboarding на торговом портале во всех регионах. Мы работаем над тем, чтобы как можно скорее восстановить сервис. Спасибо за ваше терпение.

2. 29 июля 2026 г. в 19:29 UTCinvestigating

   Мы все еще расследуем этот вопрос. Спасибо за ваше терпение.

3. 29 июля 2026 г. в 20:56 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

4. 29 июля 2026 г. в 22:01 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

5. 29 июля 2026 г. в 22:20 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 24 июля 2026 г. в 08:07 UTCinvestigating

   Некоторые клиенты на iOS (Safari / Chrome) могут быть не в состоянии завершить проверку Klarna в режиме всплывающего окна после входа в систему. Проверка Android и настольных компьютеров не затронута. Причина: изменение стороннего браузера. Мы работаем над тем, чтобы как можно скорее восстановить сервисы. Спасибо за ваше терпение.

2. 24 июля 2026 г. в 08:40 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 27 июля 2026 г. в 14:20 UTCmonitoring

   Период мониторинга показывает улучшение, однако команды продолжают работать над полными действиями по восстановлению и продолжают контролировать.

4. 31 июля 2026 г. в 13:40 UTCmonitoring

   Период мониторинга продолжает демонстрировать улучшение по сравнению с предыдущими смягчениями. Команды активно внедряют дополнительные исправления и постепенно улучшают положение пострадавших продавцов, продолжая работать над полным восстановлением и мониторингом воздействия.

5. 4 августа 2026 г. в 11:50 UTCmonitoring

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. 7 августа 2026 г. в 13:40 UTCmonitoring

   Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

Автоматический перевод официального обновления инцидента.

1. 1 июня 2026 г. в 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 июня 2026 г. в 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 июня 2026 г. в 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 июня 2026 г. в 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 июня 2026 г. в 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 мая 2026 г. в 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 мая 2026 г. в 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 мая 2026 г. в 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 мая 2026 г. в 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 мая 2026 г. в 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 мая 2026 г. в 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 мая 2026 г. в 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 мая 2026 г. в 12:05 UTCresolved

   This incident has been resolved.

1. 7 мая 2026 г. в 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 мая 2026 г. в 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 мая 2026 г. в 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 мая 2026 г. в 16:44 UTCresolved

   This incident has been resolved.

1. 30 апреля 2026 г. в 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 апреля 2026 г. в 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 апреля 2026 г. в 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 апреля 2026 г. в 12:44 UTCresolved

   This incident has been resolved.

1. 26 апреля 2026 г. в 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 апреля 2026 г. в 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 апреля 2026 г. в 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 апреля 2026 г. в 12:56 UTCresolved

   This incident has been resolved.

1. 18 апреля 2026 г. в 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 апреля 2026 г. в 05:41 UTCresolved

   This incident has been resolved.

1. 17 апреля 2026 г. в 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 апреля 2026 г. в 12:38 UTCresolved

   This incident has been resolved.

1. 9 апреля 2026 г. в 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 апреля 2026 г. в 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 апреля 2026 г. в 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 апреля 2026 г. в 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 марта 2026 г. в 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 марта 2026 г. в 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 марта 2026 г. в 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 марта 2026 г. в 09:50 UTCresolved

   This incident has been resolved.

1. 25 марта 2026 г. в 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 марта 2026 г. в 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 марта 2026 г. в 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 марта 2026 г. в 11:56 UTCresolved

   This incident has been resolved.

1. 22 марта 2026 г. в 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 марта 2026 г. в 12:21 UTCresolved

   Issue has been resolved.

1. 22 марта 2026 г. в 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 марта 2026 г. в 05:15 UTCresolved

   This incident has been resolved.

1. 17 марта 2026 г. в 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 марта 2026 г. в 17:24 UTCresolved

   This incident has been resolved.

1. 11 марта 2026 г. в 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 марта 2026 г. в 18:19 UTCresolved

   This incident has been resolved.

1. 10 марта 2026 г. в 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 марта 2026 г. в 19:47 UTCresolved

   This incident has been resolved.

1. 9 марта 2026 г. в 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 марта 2026 г. в 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 марта 2026 г. в 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 марта 2026 г. в 00:55 UTCresolved

   This incident has been resolved.

1. 4 марта 2026 г. в 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 марта 2026 г. в 13:45 UTCresolved

   This incident has been resolved.

1. 17 февраля 2026 г. в 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 февраля 2026 г. в 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 февраля 2026 г. в 04:04 UTCresolved

   This incident has been resolved.