История сбоев Lexia

1. 3 сентября 2026 г. в 15:10 UTCinvestigating

   В настоящее время мы расследуем вопрос, когда некоторые студенты в PowerUp могут в конечном итоге пойти в размещение вместо их текущего места в программе. Мы предоставим обновления по мере их доступности и приносим извинения за неудобства.

2. 4 сентября 2026 г. в 12:26 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

3. 4 сентября 2026 г. в 20:07 UTCmonitoring

   Большинство студентов должны иметь возможность использовать PowerUp без проблем. Для небольшого числа студентов мы работаем над восстановлением их данных к началу следующей недели.

Автоматический перевод официального обновления инцидента.

1. 2 сентября 2026 г. в 14:50 UTCidentified

   Учащиеся могут испытывать проблемы с недавним выпуском ChromeOS LTS версии 144.0.7559.257, которая предотвращает правильную работу Core5, PowerUp и Lexia English на затронутых устройствах. Рекомендуемым разрешением является незначительное обновление ChromeOS версии 144.0.7559.258 или более поздней версии. Это обновление включает исправление, которое решило проблему для обновленных устройств.

Автоматический перевод официального обновления инцидента.

1. 28 апреля 2026 г. в 19:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29 апреля 2026 г. в 00:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 мая 2026 г. в 20:07 UTCresolved

   This incident has been resolved.

1. 23 февраля 2026 г. в 14:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23 февраля 2026 г. в 15:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23 февраля 2026 г. в 16:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24 февраля 2026 г. в 01:15 UTCresolved

   This incident has been resolved.

1. 6 февраля 2026 г. в 16:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9 февраля 2026 г. в 16:42 UTCresolved

   This issue have been resolved.

1. 9 сентября 2025 г. в 19:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9 сентября 2025 г. в 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 сентября 2025 г. в 21:19 UTCresolved

   This incident has been resolved.

1. 6 августа 2025 г. в 15:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6 августа 2025 г. в 17:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17 июня 2025 г. в 15:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20 июня 2025 г. в 18:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21 мая 2025 г. в 23:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22 мая 2025 г. в 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 мая 2025 г. в 01:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 мая 2025 г. в 17:52 UTCresolved

   This incident has been resolved.

1. 10 марта 2025 г. в 15:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11 марта 2025 г. в 19:29 UTCresolved

   This incident has been resolved.

1. 25 февраля 2025 г. в 14:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25 февраля 2025 г. в 15:20 UTCresolved

   This incident has been resolved.

1. 6 февраля 2025 г. в 15:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6 февраля 2025 г. в 17:19 UTCresolved

   This incident has been resolved.

1. 27 января 2025 г. в 15:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6 февраля 2025 г. в 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 февраля 2025 г. в 16:04 UTCresolved

   This incident has been resolved.

1. 16 января 2025 г. в 14:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16 января 2025 г. в 15:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 января 2025 г. в 22:07 UTCresolved

   This incident has been resolved.

1. 8 января 2025 г. в 16:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16 января 2025 г. в 17:28 UTCresolved

   This incident has been resolved.

1. 14 августа 2024 г. в 19:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3 сентября 2024 г. в 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3 октября 2024 г. в 15:05 UTCresolved

   This incident has been resolved.

1. 29 июля 2024 г. в 14:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29 июля 2024 г. в 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 июля 2024 г. в 12:10 UTCresolved

   This incident has been resolved.

1. 19 июля 2024 г. в 17:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19 июля 2024 г. в 17:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 июля 2024 г. в 13:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7 августа 2024 г. в 13:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8 августа 2024 г. в 20:21 UTCresolved

   This incident has been resolved!

1. 30 апреля 2024 г. в 23:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1 мая 2024 г. в 05:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 мая 2024 г. в 05:15 UTCresolved

   This incident has been resolved.

1. 27 июля 2023 г. в 17:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31 июля 2023 г. в 15:20 UTCresolved

   This incident has been resolved.