История сбоев Lifesize Cloud

1. 7 октября 2026 г. в 07:47 UTCinvestigating

   Служба управления звонками — пользователи из регионов ЕС не могут присоединяться к многопартийным вызовам и звонкам Connect + GW. Звонки по точкам работают нормально.

2. 7 октября 2026 г. в 09:27 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 7 октября 2026 г. в 10:55 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 4 сентября 2026 г. в 13:25 UTCidentified

   Служба управления вызовами - Пользователи региона Америки, неспособные присоединиться к многопартийным вызовам в натуральную величину, прекрасно работают.

2. 4 сентября 2026 г. в 14:52 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 4 сентября 2026 г. в 18:37 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 4 сентября 2026 г. в 13:20 UTCresolved

   Служба управления звонками — пользователи регионов США, неспособные присоединиться к многопартийным вызовам в натуральную величину, работают нормально.

Автоматический перевод официального обновления инцидента.

1. 25 марта 2026 г. в 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25 марта 2026 г. в 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 марта 2026 г. в 16:32 UTCresolved

   This incident has been resolved.

1. 17 марта 2026 г. в 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17 марта 2026 г. в 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 марта 2026 г. в 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 марта 2026 г. в 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 марта 2026 г. в 17:36 UTCresolved

   This incident has been resolved.

1. 21 января 2026 г. в 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 января 2026 г. в 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 января 2026 г. в 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 января 2026 г. в 17:21 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 октября 2025 г. в 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 октября 2025 г. в 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 октября 2025 г. в 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 октября 2025 г. в 00:39 UTCresolved

   This incident has been resolved.

1. 12 марта 2025 г. в 00:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 марта 2025 г. в 01:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 марта 2025 г. в 01:25 UTCresolved

   This incident has been resolved.

1. 5 декабря 2024 г. в 09:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 декабря 2024 г. в 09:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 декабря 2024 г. в 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 декабря 2024 г. в 06:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 ноября 2024 г. в 09:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 ноября 2024 г. в 09:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 ноября 2024 г. в 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 ноября 2024 г. в 07:09 UTCresolved

   This incident has been resolved.

1. 1 октября 2024 г. в 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 октября 2024 г. в 02:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 октября 2024 г. в 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 августа 2024 г. в 09:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 августа 2024 г. в 09:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 августа 2024 г. в 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 августа 2024 г. в 13:41 UTCresolved

   This incident has been resolved.

1. 10 июля 2023 г. в 06:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 июля 2023 г. в 06:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 июля 2023 г. в 06:45 UTCresolved

   This incident has been resolved.

1. 8 июля 2023 г. в 03:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 июля 2023 г. в 05:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 июля 2023 г. в 07:20 UTCresolved

   This incident has been resolved.

1. 8 июля 2023 г. в 02:04 UTCinvestigating

   We are currently investigating the issue.

2. 8 июля 2023 г. в 02:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 июля 2023 г. в 03:03 UTCresolved

   This incident has been resolved.

1. 13 июня 2023 г. в 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 июня 2023 г. в 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 июня 2023 г. в 20:34 UTCresolved

   This incident has been resolved.

1. 10 февраля 2023 г. в 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 февраля 2023 г. в 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 февраля 2023 г. в 23:50 UTCresolved

   This incident has been resolved.

1. 9 февраля 2023 г. в 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 февраля 2023 г. в 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 февраля 2023 г. в 00:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 февраля 2023 г. в 13:37 UTCresolved

   This incident has been resolved.

1. 7 февраля 2023 г. в 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 февраля 2023 г. в 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 февраля 2023 г. в 19:02 UTCresolved

   This incident has been resolved.

1. 14 декабря 2022 г. в 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 декабря 2022 г. в 17:07 UTCresolved

   This incident has been resolved.