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    История сбоев Marvel

    39 Marvel incidents · июнь 2015 г. — official updates, affected components, duration and resolution details.

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    Design Tool storage intermittent failures

    Начало 7 августа 2024 г. в 10:34 UTC · 4d 22h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Design Tool
    1. 7 августа 2024 г. в 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7 августа 2024 г. в 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 августа 2024 г. в 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8 августа 2024 г. в 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12 августа 2024 г. в 08:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Начало 20 февраля 2024 г. в 11:02 UTC · 3h 19m

    OutageСерьёзный инцидент
    Затронутые компоненты
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20 февраля 2024 г. в 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20 февраля 2024 г. в 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 февраля 2024 г. в 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20 февраля 2024 г. в 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 февраля 2024 г. в 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Начало 6 июня 2023 г. в 15:20 UTC · 24m

    OutageКритический инцидент
    Затронутые компоненты
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6 июня 2023 г. в 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6 июня 2023 г. в 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6 июня 2023 г. в 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6 июня 2023 г. в 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Начало 19 февраля 2023 г. в 00:23 UTC · 37m

    Pending
    Затронутые компоненты
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19 февраля 2023 г. в 00:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19 февраля 2023 г. в 01:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Начало 14 декабря 2022 г. в 12:10 UTC · 6m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14 декабря 2022 г. в 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14 декабря 2022 г. в 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Начало 3 декабря 2022 г. в 01:24 UTC · 43m

    Pending
    Затронутые компоненты
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3 декабря 2022 г. в 01:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3 декабря 2022 г. в 02:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 декабря 2022 г. в 02:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Начало 29 апреля 2022 г. в 06:44 UTC · 57m

    OutageКритический инцидент
    Затронутые компоненты
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29 апреля 2022 г. в 06:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29 апреля 2022 г. в 07:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 апреля 2022 г. в 07:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 апреля 2022 г. в 07:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Начало 13 апреля 2022 г. в 10:21 UTC · 2h 51m

    OutageКритический инцидент
    Затронутые компоненты
    Project EditorPrototypesBillingDesign Tool
    1. 13 апреля 2022 г. в 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13 апреля 2022 г. в 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 апреля 2022 г. в 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 апреля 2022 г. в 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Начало 21 сентября 2021 г. в 06:30 UTC · 14m

    IssuesНезначительный инцидент
    Затронутые компоненты
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21 сентября 2021 г. в 06:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21 сентября 2021 г. в 06:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 сентября 2021 г. в 06:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Начало 21 июля 2021 г. в 16:40 UTC · 3h 58m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Sketch pluginDesign syncDesign Tool
    1. 21 июля 2021 г. в 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21 июля 2021 г. в 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21 июля 2021 г. в 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21 июля 2021 г. в 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 июля 2021 г. в 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Начало 8 июня 2021 г. в 09:58 UTC · 3h 56m

    IssuesНезначительный инцидент
    Затронутые компоненты
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8 июня 2021 г. в 09:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8 июня 2021 г. в 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8 июня 2021 г. в 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8 июня 2021 г. в 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 июня 2021 г. в 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Начало 24 мая 2021 г. в 13:28 UTC · 3m

    OutageКритический инцидент
    Затронутые компоненты
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24 мая 2021 г. в 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24 мая 2021 г. в 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 мая 2021 г. в 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Начало 10 марта 2021 г. в 15:59 UTC · 3h 24m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Design Tool
    1. 10 марта 2021 г. в 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10 марта 2021 г. в 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 марта 2021 г. в 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 марта 2021 г. в 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Начало 19 января 2021 г. в 11:12 UTC · 31m

    OutageКритический инцидент
    Затронутые компоненты
    Sketch pluginDesign syncDesign Tool
    1. 19 января 2021 г. в 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19 января 2021 г. в 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 января 2021 г. в 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Начало 12 января 2021 г. в 15:59 UTC · 57m

    IssuesНезначительный инцидент
    Затронутые компоненты
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12 января 2021 г. в 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12 января 2021 г. в 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12 января 2021 г. в 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Начало 14 декабря 2020 г. в 12:24 UTC · 3h 29m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14 декабря 2020 г. в 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14 декабря 2020 г. в 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14 декабря 2020 г. в 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Начало 30 ноября 2020 г. в 13:17 UTC · 3h 56m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30 ноября 2020 г. в 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30 ноября 2020 г. в 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 ноября 2020 г. в 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 ноября 2020 г. в 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Начало 28 августа 2020 г. в 11:10 UTC · 3h 33m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Blog
    1. 28 августа 2020 г. в 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28 августа 2020 г. в 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28 августа 2020 г. в 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 августа 2020 г. в 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Начало 11 августа 2020 г. в 07:00 UTC · 0m

    IssuesНезначительный инцидент
    1. 13 августа 2020 г. в 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Начало 14 июня 2020 г. в 20:18 UTC · 3h 8m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Design syncDesign Tool
    1. 14 июня 2020 г. в 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14 июня 2020 г. в 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 июня 2020 г. в 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 июня 2020 г. в 23:25 UTCresolved

      This incident has been resolved.