История сбоев Monzo

1. 19 августа 2026 г. в 11:55 UTCinvestigating

   Мы испытываем задержки в обработке платежей. Мы смотрим на это, и мы будем делиться больше, когда у нас есть это.

2. 19 августа 2026 г. в 12:38 UTCinvestigating

   Проблемы, связанные с задержкой платежей, пока не решены. Мы также испытываем проблемы с нашими телефонными линиями прямо сейчас, что означает, что ваши звонки могут не соединяться. Мы усердно работаем, чтобы вернуть все обратно и работать

3. 19 августа 2026 г. в 13:12 UTCinvestigating

   Сегодня днем мы выявили некоторые проблемы, затрагивающие Monzo, и активировали Monzo Stand-in, наш полностью независимый резервный банк. Мы выкатываем исправление и быстро двигаемся, чтобы получить полный сервис и работать для всех.

4. 19 августа 2026 г. в 15:40 UTCresolved

   Мы рады сообщить, что все проблемы с нашей платформой решены. Спасибо за ваше терпение, пока мы работали над исправлением

Автоматический перевод официального обновления инцидента.

1. 27 июля 2026 г. в 16:25 UTCmonitoring

   Мы видим признаки восстановления и следим за ситуацией.

2. 27 июля 2026 г. в 17:53 UTCresolved

   Теперь вопрос решен.

Автоматический перевод официального обновления инцидента.

1. 27 июля 2026 г. в 13:52 UTCidentified

   Мы знаем, что у Barclays Bank могут возникнуть проблемы с отправкой и получением платежей. Если ваша попытка оплаты была отклонена, мы рекомендуем попробовать позже.

2. 27 июля 2026 г. в 15:52 UTCmonitoring

   Мы видим признаки восстановления и следим за ситуацией.

3. 27 июля 2026 г. в 16:21 UTCresolved

   Теперь это решено

Автоматический перевод официального обновления инцидента.

1. 2 марта 2026 г. в 11:52 UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. 2 марта 2026 г. в 17:08 UTCresolved

   This incident has been resolved.

1. 13 января 2026 г. в 15:31 UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. 13 января 2026 г. в 15:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 января 2026 г. в 17:07 UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. 13 января 2026 г. в 17:15 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 13 января 2026 г. в 17:36 UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. 22 декабря 2025 г. в 11:39 UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. 22 декабря 2025 г. в 11:45 UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. 25 ноября 2025 г. в 15:25 UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. 25 ноября 2025 г. в 16:06 UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. 20 октября 2025 г. в 08:43 UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. 20 октября 2025 г. в 09:52 UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. 21 октября 2025 г. в 08:29 UTCresolved

   This incident has been resolved.

1. 14 июля 2025 г. в 17:28 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 14 июля 2025 г. в 18:11 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. 14 июля 2025 г. в 18:30 UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. 11 марта 2025 г. в 14:55 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 11 марта 2025 г. в 16:37 UTCresolved

   This incident has been resolved.

1. 13 августа 2024 г. в 09:47 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. 13 августа 2024 г. в 11:55 UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. 13 августа 2024 г. в 12:37 UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. 19 июля 2024 г. в 11:50 UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. 19 июля 2024 г. в 15:22 UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. 19 июля 2024 г. в 17:02 UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. 28 июня 2024 г. в 11:31 UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. 28 июня 2024 г. в 11:34 UTCidentified

   We expect this to be solved soon.

3. 28 июня 2024 г. в 12:03 UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. 8 июня 2024 г. в 09:05 UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. 8 июня 2024 г. в 09:11 UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. 8 июня 2024 г. в 11:26 UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. 8 июня 2024 г. в 11:42 UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. 8 июня 2024 г. в 12:18 UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. 8 июня 2024 г. в 14:08 UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. 6 июня 2024 г. в 23:55 UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. 7 июня 2024 г. в 01:24 UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. 7 июня 2024 г. в 02:25 UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. 5 августа 2023 г. в 12:14 UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. 9 августа 2023 г. в 17:17 UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. 10 августа 2023 г. в 14:47 UTCresolved

   This incident has been resolved.

1. 12 июня 2023 г. в 16:36 UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. 12 июня 2023 г. в 17:18 UTCresolved

   The issue is now resolved

1. 17 февраля 2023 г. в 13:23 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. 18 февраля 2023 г. в 05:54 UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. 1 ноября 2022 г. в 13:40 UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. 1 ноября 2022 г. в 14:47 UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. 21 июня 2022 г. в 06:59 UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. 21 июня 2022 г. в 07:13 UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. 21 июня 2022 г. в 07:45 UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.