История сбоев Mycase

1. 5 октября 2026 г. в 17:25 UTCinvestigating

   Мы знаем о деградированном поиске продвинутых пользователей, и мы активно исследуем.

2. 5 октября 2026 г. в 17:42 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 5 октября 2026 г. в 21:18 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 23 марта 2026 г. в 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 23 марта 2026 г. в 22:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 марта 2026 г. в 12:59 UTCresolved

   This incident has been resolved.

1. 20 марта 2026 г. в 19:03 UTCinvestigating

   We are currently investigating this issue.

2. 20 марта 2026 г. в 21:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 марта 2026 г. в 05:42 UTCresolved

   This incident has been resolved.

1. 11 февраля 2026 г. в 17:18 UTCinvestigating

   We are currently investigating this issue.

2. 11 февраля 2026 г. в 17:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 февраля 2026 г. в 18:53 UTCresolved

   This incident has been resolved.

1. 19 ноября 2025 г. в 14:07 UTCinvestigating

   We are currently investigating this issue.

2. 19 ноября 2025 г. в 14:35 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 13:04 UTCinvestigating

   We are currently investigating this issue.

2. 20 октября 2025 г. в 13:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 октября 2025 г. в 13:51 UTCidentified

   We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

4. 20 октября 2025 г. в 14:37 UTCidentified

   We are aware of customers seeing slow response times within the MyCase app and/or increased timeouts. This is the result of an ongoing incident with our cloud provider, AWS, and we are closely monitoring the situation to restore operations to normal as quickly as we can. We appreciate your continued patience in this matter.

5. 20 октября 2025 г. в 17:54 UTCidentified

   We are continuing to monitor this incident with our cloud provider, AWS.

6. 20 октября 2025 г. в 19:48 UTCidentified

   We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.

7. 20 октября 2025 г. в 21:22 UTCresolved

   This incident has been resolved.

1. 3 сентября 2025 г. в 17:54 UTCinvestigating

   MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, and we will provide an update shortly.

2. 3 сентября 2025 г. в 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 сентября 2025 г. в 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 сентября 2025 г. в 22:12 UTCresolved

   This incident has been resolved.

1. 14 августа 2025 г. в 20:49 UTCinvestigating

   We are currently investigating this issue.

2. 15 августа 2025 г. в 00:01 UTCresolved

   This incident has been resolved.

1. 17 июля 2025 г. в 23:30 UTCinvestigating

   We are currently investigating this issue.

2. 17 июля 2025 г. в 23:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 июля 2025 г. в 23:49 UTCresolved

   This incident has been resolved.

1. 30 июня 2025 г. в 21:19 UTCinvestigating

   We are currently investigating this issue.

2. 30 июня 2025 г. в 21:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 июня 2025 г. в 21:28 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 30 июня 2025 г. в 21:34 UTCresolved

   This incident has been resolved.

1. 10 июня 2025 г. в 15:58 UTCinvestigating

   We are currently investigating this issue.

2. 10 июня 2025 г. в 16:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 июня 2025 г. в 16:56 UTCresolved

   This incident has been resolved.

1. 22 апреля 2025 г. в 13:41 UTCinvestigating

   We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.

2. 22 апреля 2025 г. в 14:23 UTCmonitoring

   MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.

3. 22 апреля 2025 г. в 15:18 UTCresolved

   This incident has been resolved.

1. 2 апреля 2025 г. в 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 2 апреля 2025 г. в 14:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 апреля 2025 г. в 15:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 апреля 2025 г. в 16:12 UTCresolved

   This incident has been resolved.

1. 3 марта 2025 г. в 20:04 UTCinvestigating

   MyCase is currently experiencing degraded performance of the search feature. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page and we will provide an update shortly.

2. 3 марта 2025 г. в 20:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 марта 2025 г. в 20:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 марта 2025 г. в 22:22 UTCresolved

   This incident has been resolved.

1. 3 марта 2025 г. в 18:00 UTCinvestigating

   We are currently investigating this issue.

2. 3 марта 2025 г. в 18:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 марта 2025 г. в 19:51 UTCresolved

   This incident has been resolved.

1. 25 февраля 2025 г. в 21:40 UTCinvestigating

   We are currently investigating this issue.

2. 25 февраля 2025 г. в 21:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 февраля 2025 г. в 22:18 UTCresolved

   This incident has been resolved.

1. 4 февраля 2025 г. в 21:09 UTCinvestigating

   We are currently investigating this issue.

2. 4 февраля 2025 г. в 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 февраля 2025 г. в 22:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 февраля 2025 г. в 22:36 UTCresolved

   This incident has been resolved.

1. 19 ноября 2024 г. в 18:08 UTCinvestigating

   Some users are experiencing errors when trying to log in to their MyCase account. While we investigate and fix the issue, this login page will work successfully: https://auth.mycase.com/login_sessions/new?client_id=tCEM8hNY7GaC2c8P&response_type=code

2. 19 ноября 2024 г. в 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 ноября 2024 г. в 22:09 UTCresolved

   This incident has been resolved.

1. 15 августа 2024 г. в 18:35 UTCinvestigating

   We are currently investigating a potential issue with our data center provider and will provide updates as soon as possible

2. 15 августа 2024 г. в 18:58 UTCidentified

   We are seeing a recovery in our data center provider and will continue to monitor.

3. 15 августа 2024 г. в 19:22 UTCmonitoring

   We are seeing a recovery in our data center provider and MyCase service appears to be restored. We will continue to monitor to ensure resolution.

4. 15 августа 2024 г. в 19:42 UTCresolved

   This incident has been resolved.

1. 31 мая 2024 г. в 17:49 UTCinvestigating

   We are currently investigating a service interruption with LawPay Payments. This may affect your ability to record payments in MyCase if you are using the LawPay integration. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes.

2. 31 мая 2024 г. в 17:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 мая 2024 г. в 19:05 UTCmonitoring

   The fix has resolved the primary issues and we are continuing to monitor to ensure full resolution.

4. 31 мая 2024 г. в 19:35 UTCidentified

   We continue to see degraded performance that may cause intermittent slowness or 500 errors. We are continuing to work on the resolution.

5. 31 мая 2024 г. в 20:51 UTCidentified

   We are identifying additional solutions and will continue to implement and monitor until the issue is fully resolved.

6. 31 мая 2024 г. в 21:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 31 мая 2024 г. в 21:35 UTCresolved

   This incident has been resolved.