История сбоев Netdocuments Us

1. 23 сентября 2026 г. в 12:43 UTCinvestigating

   В настоящее время мы расследуем вопрос, затрагивающий Службу США. Клиенты могут испытывать медленную навигацию в Сервисе и могут видеть ошибки при проверке документов. Если у вас возникли проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

2. 23 сентября 2026 г. в 13:34 UTCinvestigating

   Мы продолжаем расследование вопроса, затрагивающего Службу США. Клиенты могут испытывать периодическую медленную навигацию в Сервисе, включая задержки с загрузкой резюме рабочего пространства и элементов домашней страницы, и могут видеть ошибки при проверке документов, включая документы, отображаемые как заблокированные. Если у вас возникли проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь с службой поддержки через портал: https://support.netdocuments.com/

3. 23 сентября 2026 г. в 15:11 UTCinvestigating

   Мы продолжаем расследование вопроса, затрагивающего Службу США. Клиенты испытывают периодическую медленную навигацию в Сервисе, включая задержки с загрузкой резюме рабочего пространства и элементов домашней страницы, и могут видеть ошибки при проверке документов, включая документы, отображаемые как заблокированные. Если у вас возникли проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь с службой поддержки через портал: https://support.netdocuments.com/

4. 23 сентября 2026 г. в 16:24 UTCinvestigating

   Мы продолжаем расследование вопроса, затрагивающего Службу США. Мы определили область Службы, ответственную за проблему, но еще не достигли первопричины. Мы продолжаем видеть постоянную медленную навигацию в Сервисе с периодическими сбоями загрузки рабочего пространства и элементов домашней страницы. Мы также видим ошибки, проверяющие документы, входящие или выходящие, включая документы, отображаемые как заблокированные. Если у вас возникли проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь с службой поддержки через портал: https://support.netdocuments.com/

5. 23 сентября 2026 г. в 17:38 UTCidentified

   Мы приняли меры для смягчения проблемы, затрагивающей Службу США. Мы видим, что производительность начинает восстанавливаться, но проблема все еще продолжается. В то время как система продолжает восстанавливаться, в Сервисе все еще может быть медленная навигация с периодическими сбоями, загрузкой рабочего пространства и элементов домашней страницы, а также с ошибками, которые присутствовали. Восстановление происходит постепенно, и мы ожидаем, что большинство функций будут продолжать улучшаться в ближайшие часы. Мы обновим этот пост снова в ближайшие пару часов с дальнейшим прогрессом восстановления. Использование ndOffice для взаимодействия с документами показало лучшую производительность и показатели встряхивания, чем использование Интернета напрямую. Если вы все еще испытываете проблемы и хотите подать заявку на поддержку, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com/

6. 23 сентября 2026 г. в 22:06 UTCidentified

   Время отклика и производительность для Службы США стабилизировались. Мы внимательно следим за ситуацией и выполняем дополнительную работу по восстановлению полной функциональности. Часть этих усилий включает в себя перебалансировку работы по затронутой базе данных. В то время как работа по перебалансировке завершена, возможны проблемы с доступностью документов в подмножестве документов, связанных с документом или идентификатором рабочего пространства. Возможно, если документ или идентификатор рабочего пространства хранится там, где активно выполняются ремонтные работы, он будет казаться временно недоступным. Тем не менее, он вернется к нормальной доступности и взаимодействию по мере завершения работы по восстановлению баланса. Мы обновим этот пост снова в ближайшие несколько часов с дальнейшим прогрессом восстановления или по мере поступления новой информации. Если вы все еще испытываете проблемы и хотите подать заявку на поддержку, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com/

7. 24 сентября 2026 г. в 04:38 UTCmonitoring

   Время отклика и производительность для Службы США остаются стабильными. Мы продолжаем внимательно следить за ситуацией, и оставшаяся работа по восстановлению полной функциональности будет завершена в ночные часы без необходимости заявленного окна технического обслуживания. Мы обновим этот пост снова в начале рабочего дня в США в четверг с информацией о разрешении. Если у вас возникли какие-либо дополнительные проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

8. 24 сентября 2026 г. в 12:12 UTCmonitoring

   Время отклика и производительность для Службы США остаются стабильными. Мы завершили системный баланс и находимся в процессе синхронизации документов. Мы продолжаем внимательно следить за ситуацией, выполняя оставшуюся работу по восстановлению полной функциональности. Мы обновим эту статью по мере дальнейшего прогресса. Если у вас возникли какие-либо дополнительные проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

9. 24 сентября 2026 г. в 15:09 UTCmonitoring

   Мы завершили работу по ребалансировке базы данных. Оставшимся шагом является синхронизация идентификаторов документов. Большинство документов и рабочих пространств уже доступны, как и ожидалось, при этом небольшой процент этой работы синхронизации остается. Мы активно совершенствуем оценку времени и работаем над ускорением прогресса там, где это возможно. В настоящее время мы ожидаем, что это будет завершено в ближайшие 1-2 часа. Как только синхронизация будет завершена, мы начнем восстановление оставшихся компонентов Сервиса, которые были остановлены для поддержки восстановления, включая фоновую обработку и интеграцию с API. Мы рекомендуем очистить кэш вашего браузера и заставить перезагрузить страницу, чтобы убедиться, что вы видите самые последние данные из Сервиса. Мы обновим этот пост снова в течение часа с дальнейшим прогрессом. Если у вас возникли какие-либо дополнительные проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

10. 24 сентября 2026 г. в 16:14 UTCmonitoring

    Завершена синхронизация документов и идентификаторов рабочего пространства. Мы рекомендуем очистить кэш вашего браузера и заставить перезагрузить страницу, чтобы убедиться, что вы видите самые последние данные из Сервиса. В настоящее время мы реактивируем компоненты Сервиса, которые были отключены для поддержки восстановления, включая фоновую обработку и интеграцию с API. Очереди фоновой обработки будут иметь отставание в работе, поскольку они обрабатывают предметы, представленные за последние 24 часа. Кроме того, теперь, когда работа синхронизации завершена, некоторые клиенты могут видеть неполные или дублирующие рабочие пространства. Мы работаем над тем, чтобы активно идентифицировать эти рабочие места, и сможем решить их с помощью сценария. Мы продолжим обновлять эту статью с дополнительной информацией по мере ее появления. Если у вас возникли какие-либо дополнительные проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

11. 24 сентября 2026 г. в 17:27 UTCmonitoring

    Все очереди обработки фона и интеграции, связанные с API, были восстановлены. Сервис продолжает работать на ожидаемых уровнях. Очереди фоновой обработки быстро догоняют и, как ожидается, вернутся к типичному времени обработки для всех предметов в течение следующих нескольких часов. Мы рекомендуем очистить кэш вашего браузера и заставить перезагрузить страницу, чтобы убедиться, что вы видите самые последние данные из Сервиса в качестве первого шага, если вы не видите то, что ожидаете. Прогрессирует восстановление неполных или дублирующих рабочих пространств. Мы ожидаем, что работа будет завершена и в ближайшие несколько часов. Мы продолжим обновлять эту статью с дополнительной информацией по мере ее появления. Если у вас возникли какие-либо дополнительные проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

12. 24 сентября 2026 г. в 22:02 UTCmonitoring

    На данный момент практически все восстановительные работы по инциденту завершены. Мы рекомендуем очистить кэш вашего браузера и заставить перезагрузить страницу, чтобы убедиться, что вы видите самые последние данные из Сервиса в качестве первого шага, если вы не видите то, что ожидаете. Все очереди обработки фона и интеграции, связанные с API, были повторно включены и работают на уровне до инцидента. Завершено восстановление неполных или дублирующих рабочих пространств. Отставание рабочих мест для фоновой обработки догнало большинство очередей. Ожидается, что любой оставшийся улов завершится в одночасье. Если у вас возникли какие-либо дополнительные проблемы или вы все еще не видите что-то там, где вы ожидаете, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

13. 28 сентября 2026 г. в 21:19 UTCresolved

    Инцидент, повлиявший на службу США, был урегулирован. Мы продолжаем работать с ограниченным набором клиентов, чтобы обеспечить полное устранение всех проблем в рабочем пространстве. Если вы не активно взаимодействуете со Службой поддержки клиентов и все еще испытываете какие-либо проблемы, пожалуйста, свяжитесь с нами для дальнейшего расследования: https://support.netdocuments.com Спасибо, Поддержка NetDocument

Автоматический перевод официального обновления инцидента.

1. 18 сентября 2026 г. в 15:56 UTCinvestigating

   В настоящее время мы расследуем проблему с предварительным просмотром документов Smartview и незагрузкой файлов в Службе США. Все остальные функции Сервиса функционируют нормально. Открытие документов непосредственно через Интернет или через ndOffice является рекомендуемым обходным путем для просмотра документов до тех пор, пока проблема не будет решена. Мы будем продолжать обновлять этот пост по мере поступления дополнительной информации. Если вы испытываете трудности, пожалуйста, свяжитесь со службой поддержки через портал для регистрации вашего случая поддержки. https://support.netdocuments.com

2. 19 сентября 2026 г. в 03:27 UTCmonitoring

   Мы устранили проблему, затрагивающую предварительные просмотры документов SmartView в Службе США, и продолжаем устранять неполадки с подключением Azure к нашим сторонним партнерам. Мы продолжаем внимательно следить за ситуацией и предоставим дальнейшие обновления этого поста, если что-то изменится. Если у вас все еще возникают проблемы или есть дополнительные вопросы, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

3. 21 сентября 2026 г. в 16:30 UTCresolved

   Проблема, затрагивающая предварительные просмотры документов SmartView в Службе США, решена. Если вы все еще испытываете проблемы и хотите подать заявку на поддержку, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com/

Автоматический перевод официального обновления инцидента.

1. 16 июля 2026 г. в 10:45 UTCidentified

   Мы определили проблему, затрагивающую M365 Outlook и Co-Author Login, как глобальный инцидент со сторонним провайдером. Мы работаем с третьей стороной над решением. В качестве обходного пути, пожалуйста, используйте ndOffice для сохранения и редактирования документов, на которые эта проблема не влияет. Мы предоставим обновления к этой статье по мере поступления дополнительной информации. Если у вас возникли проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

2. 16 июля 2026 г. в 11:38 UTCmonitoring

   Проблема, затрагивающая M365 Outlook и Co-Author Login, решена, и мы будем продолжать внимательно следить. Если у вас все еще возникают проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

3. 16 июля 2026 г. в 12:32 UTCresolved

   Проблема, затрагивающая M365 Outlook и Co-Author Login, решена. Если у вас все еще возникают проблемы и вы хотите подать заявление о поддержке, пожалуйста, свяжитесь со службой поддержки через портал: https://support.netdocuments.com

Автоматический перевод официального обновления инцидента.

1. 30 июня 2026 г. в 19:58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 30 июня 2026 г. в 20:12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 30 июня 2026 г. в 20:33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 19 мая 2026 г. в 12:59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 19 мая 2026 г. в 13:29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 мая 2026 г. в 16:28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 19 мая 2026 г. в 17:36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 19 мая 2026 г. в 18:14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 18 мая 2026 г. в 21:42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 мая 2026 г. в 22:06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 18 мая 2026 г. в 22:43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 18 мая 2026 г. в 23:12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 8 мая 2026 г. в 23:10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 8 мая 2026 г. в 23:39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 9 мая 2026 г. в 00:06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 9 мая 2026 г. в 01:12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 27 апреля 2026 г. в 14:04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 апреля 2026 г. в 14:08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 27 апреля 2026 г. в 14:19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 27 апреля 2026 г. в 14:51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 27 апреля 2026 г. в 14:52 UTCresolved

   This incident has been resolved.

1. 25 февраля 2026 г. в 14:50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 27 февраля 2026 г. в 15:35 UTCresolved

   This incident has been resolved.

1. 18 февраля 2026 г. в 20:57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 февраля 2026 г. в 21:37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 февраля 2026 г. в 04:21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 17 февраля 2026 г. в 14:54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 20 февраля 2026 г. в 15:42 UTCresolved

   This incident has been resolved.

1. 2 февраля 2026 г. в 22:20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 13 февраля 2026 г. в 14:26 UTCresolved

   This incident has been resolved.

1. 2 января 2026 г. в 10:40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2 января 2026 г. в 11:15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2 января 2026 г. в 11:51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2 января 2026 г. в 12:17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2 января 2026 г. в 12:56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2 января 2026 г. в 13:54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 15 декабря 2025 г. в 13:10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 15 декабря 2025 г. в 14:29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 декабря 2025 г. в 15:16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 декабря 2025 г. в 17:03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 декабря 2025 г. в 18:21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 15 декабря 2025 г. в 20:05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 15 декабря 2025 г. в 23:12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 16 декабря 2025 г. в 01:20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 16 декабря 2025 г. в 05:23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 17 декабря 2025 г. в 00:46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 10 ноября 2025 г. в 20:06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 10 ноября 2025 г. в 20:35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 10 ноября 2025 г. в 21:28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 10 ноября 2025 г. в 22:30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 29 октября 2025 г. в 18:11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 29 октября 2025 г. в 21:55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 30 октября 2025 г. в 16:19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 27 октября 2025 г. в 20:25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 октября 2025 г. в 21:09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 30 октября 2025 г. в 16:24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 19 октября 2025 г. в 20:29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 15 октября 2025 г. в 15:45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 15 октября 2025 г. в 18:11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 октября 2025 г. в 19:09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 октября 2025 г. в 19:51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 октября 2025 г. в 21:18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 15 октября 2025 г. в 23:55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 16 октября 2025 г. в 23:10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 17 октября 2025 г. в 23:52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 14 октября 2025 г. в 16:11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 14 октября 2025 г. в 16:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 октября 2025 г. в 16:47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 14 октября 2025 г. в 17:46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 14 октября 2025 г. в 20:28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 14 октября 2025 г. в 21:19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 14 октября 2025 г. в 22:08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/