История сбоев Nextiva

1. 13 августа 2026 г. в 13:16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13 августа 2026 г. в 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13 августа 2026 г. в 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13 августа 2026 г. в 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13 августа 2026 г. в 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13 августа 2026 г. в 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13 августа 2026 г. в 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13 августа 2026 г. в 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

1. 7 августа 2026 г. в 16:21 UTCinvestigating

   We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

2. 7 августа 2026 г. в 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7 августа 2026 г. в 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7 августа 2026 г. в 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7 августа 2026 г. в 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7 августа 2026 г. в 18:55 UTCresolved

   This incident has been resolved.

1. 16 июля 2026 г. в 20:41 UTCinvestigating

   Некоторые пользователи могут столкнуться с мертвым воздухом, позвонив своему сотруднику XBert AI. Наша инженерная команда активно изучает этот вопрос.

2. 16 июля 2026 г. в 20:50 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 16 июля 2026 г. в 21:46 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 1 июля 2026 г. в 12:44 UTCinvestigating

   Пользователи Nextiva Contact Center испытывают проблемы с входом в систему через Salesforce CTI, сбросом паролей и загрузкой панели инструментов в своей учетной записи. Инженеры занимаются и расследуют этот вопрос.

2. 1 июля 2026 г. в 13:10 UTCresolved

   Было реализовано исправление, и пользователи больше не должны испытывать проблемы с загрузкой панелей инструментов, сбросом паролей или входом в систему через Salesforce CTI. Если вы продолжаете испытывать проблемы, пожалуйста, очистите кэш браузера и файлы cookie, прежде чем пытаться снова. На данный момент инцидент урегулирован.

Автоматический перевод официального обновления инцидента.

1. 19 июня 2026 г. в 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19 июня 2026 г. в 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19 июня 2026 г. в 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21 мая 2026 г. в 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21 мая 2026 г. в 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 мая 2026 г. в 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21 мая 2026 г. в 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21 мая 2026 г. в 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21 мая 2026 г. в 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21 мая 2026 г. в 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21 мая 2026 г. в 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21 мая 2026 г. в 21:02 UTCresolved

   This incident has been resolved.

1. 31 марта 2026 г. в 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31 марта 2026 г. в 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 марта 2026 г. в 19:04 UTCresolved

   This incident has been resolved.

1. 16 февраля 2026 г. в 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16 февраля 2026 г. в 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16 февраля 2026 г. в 19:37 UTCresolved

   This incident has been resolved.

1. 5 февраля 2026 г. в 00:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5 февраля 2026 г. в 00:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5 февраля 2026 г. в 00:52 UTCresolved

   This Incident has been resolved.

1. 30 января 2026 г. в 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30 января 2026 г. в 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30 января 2026 г. в 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30 января 2026 г. в 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30 января 2026 г. в 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29 января 2026 г. в 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29 января 2026 г. в 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29 января 2026 г. в 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29 января 2026 г. в 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29 января 2026 г. в 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29 января 2026 г. в 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29 января 2026 г. в 19:03 UTCresolved

   This incident has been resolved.

1. 29 января 2026 г. в 00:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29 января 2026 г. в 01:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29 января 2026 г. в 01:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7 января 2026 г. в 03:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7 января 2026 г. в 03:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7 января 2026 г. в 04:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12 декабря 2025 г. в 01:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12 декабря 2025 г. в 02:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12 декабря 2025 г. в 02:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12 декабря 2025 г. в 03:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12 декабря 2025 г. в 03:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12 декабря 2025 г. в 03:54 UTCresolved

   This Incident has bene resolved.

1. 5 ноября 2025 г. в 19:19 UTCinvestigating

   A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 5 ноября 2025 г. в 19:50 UTCidentified

   The issue has been identified and engineers are working to implement a fix.

3. 5 ноября 2025 г. в 20:26 UTCmonitoring

   A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.

4. 5 ноября 2025 г. в 21:05 UTCresolved

   This incident has been resolved.

1. 6 октября 2025 г. в 14:11 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 6 октября 2025 г. в 14:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 октября 2025 г. в 15:44 UTCresolved

   A fix has been implemented and all logins are working as intended. This incident has been resolved.

1. 25 сентября 2025 г. в 18:58 UTCinvestigating

   We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.

2. 25 сентября 2025 г. в 19:09 UTCresolved

   A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.

1. 9 сентября 2025 г. в 20:56 UTCinvestigating

   We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.

2. 9 сентября 2025 г. в 21:30 UTCidentified

   Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.

3. 9 сентября 2025 г. в 22:15 UTCresolved

   A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.

1. 22 июля 2025 г. в 18:10 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 22 июля 2025 г. в 18:43 UTCidentified

   The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.

3. 22 июля 2025 г. в 19:20 UTCidentified

   We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.

4. 22 июля 2025 г. в 19:47 UTCmonitoring

   The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.

5. 22 июля 2025 г. в 20:32 UTCresolved

   This incident has been resolved