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    История сбоев Nordlayer

    28 Nordlayer incidents · октябрь 2021 г. — official updates, affected components, duration and resolution details.

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    Elevated levels of sign-in errors (MFA)

    Начало 8 июня 2026 г. в 15:57 UTC · 3h 59m

    OutageСерьёзный инцидент
    Затронутые компоненты
    NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications
    1. 8 июня 2026 г. в 17:12 UTCinvestigating

      We have noticed an elevated number of sign-in errors, specifically related to the MFA flow.

    2. 8 июня 2026 г. в 18:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 8 июня 2026 г. в 19:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 июня 2026 г. в 19:56 UTCresolved

      This incident has been resolved.

    NordLayer CP and SMP, authentication flow outage

    Начало 8 мая 2026 г. в 01:19 UTC · 3h 11m

    OutageСерьёзный инцидент
    Затронутые компоненты
    NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications
    1. 8 мая 2026 г. в 07:13 UTCinvestigating

      Our team has identified an outage affecting the authentication flow, Control Panel and Service Management Portal's functionality.

    2. 8 мая 2026 г. в 07:14 UTCidentified

      The incident has been identified to be related with an AWS outage.

    3. 8 мая 2026 г. в 07:15 UTCmonitoring

      All affected resources are now online.

    4. 8 мая 2026 г. в 07:16 UTCresolved

      No further functionality errors have been observed.

    Website, Control Panel, SMP and authentication flow being inaccessible

    Начало 18 ноября 2025 г. в 11:39 UTC · 3h 21m

    OutageСерьёзный инцидент
    Затронутые компоненты
    NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer WebsiteNordLayer Applications
    1. 19 ноября 2025 г. в 12:30 UTCinvestigating

      We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.

    2. 19 ноября 2025 г. в 12:31 UTCidentified

      All issues have been identified to be related to the global Cloudflare outage

    3. 19 ноября 2025 г. в 12:33 UTCmonitoring

      Cloudflare has announced that all services should now be recovering.

    4. 19 ноября 2025 г. в 12:33 UTCresolved

      This incident has been resolved.

    Elevated login and private gateway(s) visibility issues

    Начало 27 октября 2025 г. в 12:54 UTC · 2h 37m

    OutageСерьёзный инцидент
    Затронутые компоненты
    NordLayer Control PanelNordLayer Applications
    1. 27 октября 2025 г. в 14:51 UTCinvestigating

      We have noticed an increase in failed login attempts for NordLayer service and reports in not being able to see private gateways once logged in.

    2. 27 октября 2025 г. в 15:15 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 октября 2025 г. в 15:16 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 октября 2025 г. в 15:31 UTCresolved

      This incident has been resolved

    Connectivity issues with VPN servers

    Начало 7 августа 2025 г. в 13:33 UTC · 57m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)Shared Gateways
    1. 7 августа 2025 г. в 13:57 UTCinvestigating

      We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.

    2. 7 августа 2025 г. в 13:58 UTCidentified

      Our sys-admins team is aware of the issue and is currently working on a fix.

    3. 7 августа 2025 г. в 14:11 UTCmonitoring

      Issue has been resolved and we are monitoring the results.

    4. 7 августа 2025 г. в 14:30 UTCresolved

      No further connectivity issues have been detected - service has been restored.

    Possible login issues with applications and Browser Extension

    Начало 20 ноября 2024 г. в 15:49 UTC · 1h 33m

    OutageСерьёзный инцидент
    Затронутые компоненты
    NordLayer Applications
    1. 20 ноября 2024 г. в 16:20 UTCinvestigating

      We have noticed an increase in failed login attempts both for NordLayer applications and our Browser Extension.

    2. 20 ноября 2024 г. в 17:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 ноября 2024 г. в 17:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 ноября 2024 г. в 17:23 UTCresolved

      This incident has been resolved

    Connectivity issues with VPN servers in New York, USA

    Начало 10 сентября 2024 г. в 17:44 UTC · 3h 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 10 сентября 2024 г. в 18:44 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in New York, USA. Our sys-admins are already investigating the issue.

    2. 10 сентября 2024 г. в 18:45 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 10 сентября 2024 г. в 20:53 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 10 сентября 2024 г. в 21:05 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Montréal, Canada

    Начало 1 августа 2024 г. в 15:00 UTC · 1h 54m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 1 августа 2024 г. в 16:20 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.

    2. 1 августа 2024 г. в 16:23 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 1 августа 2024 г. в 16:23 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 1 августа 2024 г. в 16:54 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connections Activity being unavailable on a handful of dedicated servers

    Начало 31 июля 2024 г. в 08:14 UTC · 3h 16m

    Pending
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 12 августа 2024 г. в 08:14 UTCinvestigating

      A few isolated cases of the Connections Activity feature being unavailable on a handful of dedicated servers.

    2. 12 августа 2024 г. в 08:15 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 августа 2024 г. в 08:15 UTCresolved

      This incident has been resolved.

    Elevated levels of connection issues

    Начало 5 июня 2024 г. в 14:30 UTC · 22h 43m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)Shared Gateways
    1. 5 июня 2024 г. в 15:33 UTCinvestigating

      We are currently seeing elevated levels of connectivity issues concerning both shared and dedicated servers. Our system administrators are already looking into it.

    2. 6 июня 2024 г. в 13:12 UTCresolved

      Only a few isolated cases remain regarding connectivity issues which are being dealt with separately.

    Activity functionality degradation in the Control Panel

    Начало 21 марта 2024 г. в 11:00 UTC · 1d 1h

    IssuesНезначительный инцидент
    Затронутые компоненты
    NordLayer Control Panel
    1. 21 марта 2024 г. в 11:55 UTCinvestigating

      We are seeing Activity functionality degradation in the Control Panel. Our engineers are already investigating the issue.

    2. 21 марта 2024 г. в 12:15 UTCidentified

      We have identified the issue and are currently working on a fix.

    3. 22 марта 2024 г. в 11:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 марта 2024 г. в 11:59 UTCresolved

      No further issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Africa

    Начало 18 марта 2024 г. в 09:45 UTC · 4h 37m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 18 марта 2024 г. в 10:33 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

    2. 18 марта 2024 г. в 12:04 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 18 марта 2024 г. в 14:12 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 18 марта 2024 г. в 14:22 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Africa

    Начало 15 марта 2024 г. в 08:30 UTC · 8h 30m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 15 марта 2024 г. в 09:24 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

    2. 15 марта 2024 г. в 10:03 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 15 марта 2024 г. в 19:12 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 15 марта 2024 г. в 19:13 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Africa

    Начало 14 марта 2024 г. в 10:45 UTC · 4h 58m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 14 марта 2024 г. в 12:01 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

    2. 14 марта 2024 г. в 12:02 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 14 марта 2024 г. в 15:30 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 14 марта 2024 г. в 15:43 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Sydney, Australia

    Начало 18 апреля 2023 г. в 06:43 UTC · 50m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)Shared Gateways
    1. 18 апреля 2023 г. в 06:43 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated and shared VPN servers in Sydney, Australia. Our sys-admins are already investigating the issue.

    2. 18 апреля 2023 г. в 06:50 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 18 апреля 2023 г. в 07:00 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 18 апреля 2023 г. в 07:33 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Korea

    Начало 28 декабря 2022 г. в 11:06 UTC · 1h 8m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 28 декабря 2022 г. в 12:08 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Korea. Our sys-admins are already investigating the issue.

    2. 28 декабря 2022 г. в 12:09 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 28 декабря 2022 г. в 12:09 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 28 декабря 2022 г. в 12:14 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Lithuania

    Начало 27 декабря 2022 г. в 18:00 UTC · 1d 13h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 28 декабря 2022 г. в 07:44 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Lithuania. Our sys-admins are already investigating the issue.

    2. 28 декабря 2022 г. в 07:44 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 28 декабря 2022 г. в 12:15 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 29 декабря 2022 г. в 07:44 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    5. 29 декабря 2022 г. в 07:52 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Ireland

    Начало 15 декабря 2022 г. в 10:40 UTC · 50m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 15 декабря 2022 г. в 10:54 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Ireland. Our sys-admins are already investigating the issue.

    2. 15 декабря 2022 г. в 11:12 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 15 декабря 2022 г. в 11:12 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 15 декабря 2022 г. в 11:30 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Brazil

    Начало 22 ноября 2022 г. в 12:58 UTC · 1h 58m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 22 ноября 2022 г. в 13:27 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Brazil. Our sys-admins are already investigating the issue.

    2. 22 ноября 2022 г. в 13:29 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 22 ноября 2022 г. в 14:37 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 22 ноября 2022 г. в 14:56 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in India

    Начало 4 ноября 2022 г. в 13:00 UTC · 3h 59m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Private Gateways (Servers with dedicated IPs)
    1. 4 ноября 2022 г. в 14:40 UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in India. Our sys-admins are already investigating the issue.

    2. 4 ноября 2022 г. в 14:46 UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. 4 ноября 2022 г. в 16:52 UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. 4 ноября 2022 г. в 16:59 UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.