История сбоев Ocrolus

1. 6 октября 2026 г. в 16:22 UTCidentified

   Мы знаем о продолжающейся проблеме с Encompass, которая влияет на услуги Ocrolus, включая EPC Services. Наши команды активно следят за ситуацией и будут предоставлять обновления по мере поступления дополнительной информации

2. 6 октября 2026 г. в 18:35 UTCidentified

   Команды ICE по-прежнему сосредоточены на восстановлении интеграции партнеров. Мы добиваемся прогресса и опубликуем обновление после восстановления всех интеграций.

3. 6 октября 2026 г. в 21:12 UTCresolved

   ICE решила проблему, касающуюся услуг Encompass/EPC. С нашей стороны мы убедились, что прием и обработка документов функционируют нормально. Мы будем продолжать следить, но в настоящее время не ожидается никакого дальнейшего воздействия.

Автоматический перевод официального обновления инцидента.

1. 11 августа 2026 г. в 01:16 UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11 августа 2026 г. в 04:20 UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11 августа 2026 г. в 06:13 UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11 августа 2026 г. в 12:53 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30 июля 2026 г. в 16:44 UTCinvestigating

   В настоящее время мы расследуем вопрос о том, что импорт в Encompass не загружается. Основываясь на нашем первоначальном анализе, проблема связана с восходящей службой ICE, что подтверждается поддержкой ICE. Мы предоставим дополнительные обновления по мере поступления дополнительной информации.

2. 30 июля 2026 г. в 17:31 UTCinvestigating

   Обновление от ICE: Наши команды продолжают фокусироваться на восстановлении сервиса EPC. Для нас это абсолютно критический приоритет. Мы активно работаем над восстановлением этого сервиса и ценим ваше терпение.

3. 30 июля 2026 г. в 18:18 UTCmonitoring

   Обновление: С конца ICE был достигнут прогресс в восстановлении обработки заказов Encompass Partner Connect. Задолженность начала обработку, и выполненные заказы должны начать появляться в приложении. Обратите внимание, что обработка всего отставания займет некоторое время, поэтому пользователи могут продолжать испытывать задержки до тех пор, пока не будут обработаны все заказы в очереди. Мы будем продолжать следить за ситуацией и предоставлять дальнейшие обновления по мере их поступления.

4. 30 июля 2026 г. в 19:13 UTCresolved

   Решен вопрос, влияющий на способ импорта в компаст. Основываясь на обновлении от ICE, Encompass Partner Connect теперь полностью работает. Все отложенные заказы в настоящее время обрабатываются, а новые заказы обрабатываются немедленно. Заказы, отправленные через Encompass Partner Connect до 7:30 утра по восточному времени, могут потребоваться повторно.

Автоматический перевод официального обновления инцидента.

1. 6 июля 2026 г. в 15:29 UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6 июля 2026 г. в 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 июля 2026 г. в 15:53 UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6 июля 2026 г. в 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 июля 2026 г. в 19:30 UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7 июля 2026 г. в 04:09 UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5 июня 2026 г. в 14:28 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5 июня 2026 г. в 15:55 UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5 июня 2026 г. в 16:13 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29 апреля 2026 г. в 14:51 UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29 апреля 2026 г. в 15:33 UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29 апреля 2026 г. в 16:05 UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29 апреля 2026 г. в 17:04 UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22 апреля 2026 г. в 22:59 UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22 апреля 2026 г. в 23:47 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23 апреля 2026 г. в 01:45 UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23 апреля 2026 г. в 05:08 UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17 марта 2026 г. в 17:30 UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17 марта 2026 г. в 19:44 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17 марта 2026 г. в 21:17 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29 января 2026 г. в 19:03 UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29 января 2026 г. в 19:11 UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29 января 2026 г. в 19:26 UTCresolved

   Our authentication service has returned to normal performance.

1. 20 октября 2025 г. в 12:57 UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20 октября 2025 г. в 14:57 UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20 октября 2025 г. в 17:08 UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20 октября 2025 г. в 20:44 UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14 октября 2025 г. в 17:24 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 октября 2025 г. в 18:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 октября 2025 г. в 18:38 UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14 октября 2025 г. в 20:01 UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14 октября 2025 г. в 21:11 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10 октября 2025 г. в 15:36 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10 октября 2025 г. в 16:37 UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10 октября 2025 г. в 17:52 UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25 сентября 2025 г. в 19:59 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25 сентября 2025 г. в 20:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 сентября 2025 г. в 21:16 UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25 сентября 2025 г. в 22:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 сентября 2025 г. в 23:01 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3 сентября 2025 г. в 16:38 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3 сентября 2025 г. в 16:47 UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3 сентября 2025 г. в 16:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 сентября 2025 г. в 17:17 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21 августа 2025 г. в 19:48 UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21 августа 2025 г. в 19:59 UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21 августа 2025 г. в 20:22 UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21 августа 2025 г. в 20:53 UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3 июня 2025 г. в 17:21 UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3 июня 2025 г. в 17:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 июня 2025 г. в 17:42 UTCidentified

   The issue has been identified and we are working on the fix.

4. 3 июня 2025 г. в 17:59 UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3 июня 2025 г. в 18:34 UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3 июня 2025 г. в 23:15 UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4 июня 2025 г. в 10:46 UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14 мая 2025 г. в 21:52 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 мая 2025 г. в 22:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 мая 2025 г. в 23:52 UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15 мая 2025 г. в 02:06 UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25 февраля 2025 г. в 13:31 UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25 февраля 2025 г. в 13:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 февраля 2025 г. в 14:37 UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25 февраля 2025 г. в 15:56 UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31 января 2025 г. в 00:47 UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31 января 2025 г. в 01:04 UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31 января 2025 г. в 02:22 UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16 декабря 2024 г. в 23:17 UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16 декабря 2024 г. в 23:19 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 декабря 2024 г. в 23:19 UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17 декабря 2024 г. в 04:39 UTCresolved

   All of the backlog volume has been processed.