История сбоев Payments Hub

1. 2 сентября 2026 г. в 16:51 UTCmonitoring

   Клиенты сообщают о периодических проблемах с обслуживанием. Наши системы и объемы выглядят здоровыми, но мы видим повышенные сообщения о проблемах с интернет-трафиком в нескольких крупных интернет-провайдерах в Соединенных Штатах. Мы продолжаем расследование и мониторинг ситуации.

2. 2 сентября 2026 г. в 21:10 UTCresolved

   Сообщения о проблемах с обслуживанием утихли, а наблюдаемые связи во всех регионах стабилизировались без дальнейших сбоев.

Автоматический перевод официального обновления инцидента.

1. 27 августа 2026 г. в 14:15 UTCidentified

   В настоящее время мы испытываем технические трудности с проверкой банковского счета. Пользователи могут быть не в состоянии пройти мимо страницы бизнес-информации после ввода банковских данных. Наша инженерная команда активно изучает этот вопрос, и мы предоставим обновленную информацию, как только будет достигнуто решение.

2. 27 августа 2026 г. в 15:13 UTCresolved

   Эта проблема решена, и новые приложения работают, как и ожидалось. Если пользователь был затронут, приложение было сохранено и может быть возобновлено - никакие данные не были потеряны.

Автоматический перевод официального обновления инцидента.

1. 13 августа 2026 г. в 16:32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13 августа 2026 г. в 17:44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13 августа 2026 г. в 20:40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10 августа 2026 г. в 14:06 UTCinvestigating

   Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.

2. 10 августа 2026 г. в 17:03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

1. 1 августа 2026 г. в 11:23 UTCinvestigating

   Мы расследуем проблему в приложении Payanywhere, где печать пакетного отчета может сообщать о несогласованных номерах партий. Наша команда активно работает над исправлением и предоставит обновления здесь, как только они будут доступны.

2. 1 августа 2026 г. в 20:53 UTCinvestigating

   Если у продавцов возникают проблемы с печатью своего пакетного отчета, перейдите в Транзакции, выберите Резюме и нажмите Печать на Расширенный отчет о закрытии.

Автоматический перевод официального обновления инцидента.

1. 31 июля 2026 г. в 22:22 UTCidentified

   Мы расследуем вопрос о Платежном хабе, где добавление физического адреса клиента при использовании Виртуального терминала предотвращает его спасение. Оставьте поля адресов пустыми во время транзакции, чтобы спасти клиента и завершить продажу. Затем вы можете добавить физический адрес непосредственно через каталог клиентов. Наша команда активно работает над исправлением и предоставит обновления здесь, как только они будут доступны.

2. 1 августа 2026 г. в 01:09 UTCresolved

   Было установлено исправление для добавления физического адреса клиента во время транзакции виртуального терминала. Обработка больше не требуется. Мы приносим извинения за любые неудобства, которые это могло вызвать.

Автоматический перевод официального обновления инцидента.

1. 17 июля 2026 г. в 19:57 UTCresolved

   Обновление отключения: проблемы связи между вашей платежной системой и хостом, возможно, вызвали дублирование отложенных разрешений для некоторых держателей карт. Наш аудитор транзакций активно обращает вспять эти дубликаты, чтобы убедиться, что балансы держателей ваших карт не затронуты. Никаких действий с вашей стороны не требуется.

Автоматический перевод официального обновления инцидента.

1. 17 июля 2026 г. в 18:57 UTCinvestigating

   Мы испытываем временные задержки с обработкой и авторизацией. Наша команда ведет активное расследование.

2. 17 июля 2026 г. в 19:41 UTCresolved

   Обработка и авторизация теперь работают нормально. Спасибо за терпение, пока мы решаем этот вопрос.

Автоматический перевод официального обновления инцидента.

1. 17 июля 2026 г. в 18:44 UTCinvestigating

   Мы испытываем временные задержки с обработкой и авторизацией. Наша команда ведет активное расследование.

2. 17 июля 2026 г. в 18:47 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

Автоматический перевод официального обновления инцидента.

1. 2 июля 2026 г. в 13:49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2 июля 2026 г. в 19:01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22 июня 2026 г. в 20:25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23 июня 2026 г. в 14:02 UTCresolved

   This incident has been resolved.

1. 18 июня 2026 г. в 16:30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18 июня 2026 г. в 21:05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18 июня 2026 г. в 14:25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23 июня 2026 г. в 14:30 UTCresolved

   This incident has been resolved.

1. 15 июня 2026 г. в 17:44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16 июня 2026 г. в 04:15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10 июня 2026 г. в 13:49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10 июня 2026 г. в 16:19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10 июня 2026 г. в 21:56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22 мая 2026 г. в 20:48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10 июня 2026 г. в 22:33 UTCresolved

   This incident has been resolved.

1. 18 мая 2026 г. в 15:47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20 мая 2026 г. в 18:49 UTCresolved

   This incident has been resolved.

1. 3 марта 2026 г. в 15:15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3 марта 2026 г. в 22:23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

1. 3 января 2026 г. в 15:52 UTCmonitoring

   The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

2. 3 января 2026 г. в 17:15 UTCmonitoring

   We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

3. 3 января 2026 г. в 23:07 UTCmonitoring

   Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

4. 4 января 2026 г. в 03:46 UTCresolved

   We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

1. 20 октября 2025 г. в 16:16 UTCidentified

   As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

2. 20 октября 2025 г. в 17:46 UTCmonitoring

   We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

3. 20 октября 2025 г. в 19:53 UTCmonitoring

   We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

4. 20 октября 2025 г. в 22:25 UTCresolved

   We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.