История сбоев Paytrace

1. 27 октября 2026 г. в 14:19 UTCinvestigating

   В настоящее время мы получаем сообщения о том, что некоторые пользователи испытывают трудности с входом на платформу, часто требуя нескольких попыток доступа к своим учетным записям. Наше первоначальное исследование показывает, что основная проблема связана со страницей загрузки клиента, что, следовательно, приводит к тому, что другие области сайта работают медленнее, чем обычно. Пожалуйста, будьте уверены, что наша команда DevOps полностью осведомлена о ситуации и активно работает над выявлением первопричины и восстановлением полной функциональности как можно быстрее. Мы приносим извинения за любые нарушения, которые могут привести к вашему рабочему процессу. Мы предоставим еще одно обновление, как только у нас будет больше информации, или как только проблема будет полностью решена. Спасибо за ваше терпение и понимание.

2. 27 октября 2026 г. в 15:24 UTCresolved

   Наша команда DevOps определила проблему и выкатила успешное решение. Платформа стабилизировалась, и сайт снова работает на полной скорости. Спасибо за ваше терпение, пока мы работали над этим!

Автоматический перевод официального обновления инцидента.

1. 8 сентября 2026 г. в 05:38 UTCinvestigating

   В настоящее время мы изучаем проблему подключения к платформе обработки TSYS. Торговцы, использующие платформу TSYS, в настоящее время не получают ответов на запросы транзакций.

2. 8 сентября 2026 г. в 05:41 UTCresolved

   Обработка транзакций TSYS восстанавливается и работает на полной скорости. Мы предоставим вскрытие после сбора всей информации о первопричине.

Автоматический перевод официального обновления инцидента.

1. 3 сентября 2026 г. в 22:06 UTCinvestigating

   Несколько сервисов PayTrace в настоящее время переживают перерыв из-за широко распространенного сбоя с нашим облачным провайдером Amazon Web Services (AWS). Наша инженерная команда активно следит за ситуацией и отслеживает прогресс AWS в направлении решения. Мы предоставим еще одно обновление, как только появится дополнительная информация.

2. 3 сентября 2026 г. в 22:52 UTCresolved

   Наша инженерная команда подтвердила, что все услуги в настоящее время полностью работоспособны. Несмотря на то, что AWS еще не обновила свою страницу публичного статуса, чтобы отразить восстановление, наш внутренний мониторинг показывает, что основная проблема полностью решена. Спасибо за ваше терпение.

Автоматический перевод официального обновления инцидента.

1. 13 августа 2026 г. в 17:20 UTCinvestigating

   Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 13 августа 2026 г. в 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 августа 2026 г. в 20:51 UTCresolved

   This incident has been resolved.

1. 4 июня 2026 г. в 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 июня 2026 г. в 00:27 UTCresolved

   This incident has been resolved.

1. 3 июня 2026 г. в 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 июня 2026 г. в 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 июня 2026 г. в 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 июня 2026 г. в 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 мая 2026 г. в 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 мая 2026 г. в 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 мая 2026 г. в 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 апреля 2026 г. в 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 апреля 2026 г. в 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 апреля 2026 г. в 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 марта 2026 г. в 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 марта 2026 г. в 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 декабря 2025 г. в 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 декабря 2025 г. в 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 сентября 2025 г. в 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 сентября 2025 г. в 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 июля 2025 г. в 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 июля 2025 г. в 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 июля 2025 г. в 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 июля 2025 г. в 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 июня 2025 г. в 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 июня 2025 г. в 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 апреля 2025 г. в 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 апреля 2025 г. в 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 февраля 2025 г. в 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 февраля 2025 г. в 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 января 2025 г. в 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 января 2025 г. в 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 сентября 2024 г. в 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 сентября 2024 г. в 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 сентября 2024 г. в 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 сентября 2024 г. в 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.