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    История сбоев Peoplegrove

    19 Peoplegrove incidents · февраль 2017 г. — official updates, affected components, duration and resolution details.

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    All Sites Outage

    Начало 5 декабря 2025 г. в 09:17 UTC · 23m

    OutageКритический инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 5 декабря 2025 г. в 09:17 UTCinvestigating

      Our website is currently unavailable due to an ongoing Cloudflare service outage. Cloudflare is experiencing widespread service issues affecting the Cloudflare Dashboard and related APIs. During this outage, Cloudflare systems were failing to process requests, which also impacted our site’s availability.

    2. 5 декабря 2025 г. в 09:18 UTCidentified

      Cloudflare is experiencing widespread service issues affecting the Cloudflare Dashboard and related APIs. During this outage, Cloudflare systems were failing to process requests, which also impacted our site’s availability.

    3. 5 декабря 2025 г. в 09:23 UTCmonitoring

      CF has implemented the fix, we are monitoring it

    4. 5 декабря 2025 г. в 09:41 UTCresolved

      Issue has been resolved now

    Issue on our edge network (CloudFlare)

    Начало 18 ноября 2025 г. в 15:23 UTC · 4h 6m

    IssuesНезначительный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 18 ноября 2025 г. в 15:23 UTCinvestigating

      We're currently observing elevated error rates across all services due to an issue on our edge network (CloudFlare). This is affecting us and a multitude of our tools. We're working on restoring access to the application. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

    2. 18 ноября 2025 г. в 15:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 ноября 2025 г. в 20:25 UTCresolved

      Cloudflare services are currently operating normally.

    Site slowness

    Начало 13 сентября 2023 г. в 15:00 UTC · 25m

    Pending
    Затронутые компоненты
    PeopleGrove Application
    1. 13 сентября 2023 г. в 15:00 UTCinvestigating

      We are investigating site slowness that is affecting US clients. We will post an update as soon as possible.

    2. 13 сентября 2023 г. в 15:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 13 сентября 2023 г. в 15:25 UTCresolved

      We are continuing to monitor the slowness, but response times have returned to normal.

    Degraded site performance

    Начало 24 октября 2022 г. в 18:22 UTC · 1h 6m

    IssuesНезначительный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 24 октября 2022 г. в 18:22 UTCinvestigating

      We are currently investigating degraded site performance. PeopleGrove platforms may be slow to access. We are investigating and will provide an update shortly.

    2. 24 октября 2022 г. в 18:22 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 октября 2022 г. в 18:45 UTCmonitoring

      We have identified the cause of the issues, and implemented a fix. Site load times have returned to normal. We are continuing to monitor the issue.

    4. 24 октября 2022 г. в 19:28 UTCresolved

      The incident has been resolved.

    Issues accessing sites

    Начало 21 июня 2022 г. в 06:53 UTC · 41m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Cloudflare Cloudflare FirewallCloudflare Cloudflare WorkersCloudflare SSL for SaaS ProvisioningCloudflare CDN/CachePeopleGrove Application
    1. 21 июня 2022 г. в 06:53 UTCinvestigating

      We are currently investigating an issue accessing PeopleGrove platform websites. Sites may not be available to users. Issue is coming because service issues with our service provide Cloudflare. We are taking this up with Cloudflare. Latest status of the outage on Cloudflare can be checked at https://www.cloudflarestatus.com/

    2. 21 июня 2022 г. в 07:33 UTCresolved

      The fix is implemented by Cloudflare. All sites are operational and working. We would continue to monitor the results.

    Partially degraded performance

    Начало 23 марта 2022 г. в 18:24 UTC · 3h 31m

    IssuesНезначительный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 23 марта 2022 г. в 18:24 UTCinvestigating

      We are investigating an issue causing slowness on the PeopleGrove platform. We will provide an update as soon as possible.

    2. 23 марта 2022 г. в 19:28 UTCmonitoring

      We have identified the reason for the site slowness, and have implemented a fix. Sites should be functioning normally now. We are continuing to monitor the performance.

    3. 23 марта 2022 г. в 21:56 UTCresolved

      We have been monitoring the issue and performance has been normal and the platform is functioning normally.

    Issues accessing sites

    Начало 16 ноября 2021 г. в 18:07 UTC · 3h 10m

    OutageСерьёзный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 16 ноября 2021 г. в 18:07 UTCinvestigating

      We are currently investigating an issue accessing PeopleGrove platform websites. Sites may not be available to some users. We will provide an update as soon as possible.

    2. 16 ноября 2021 г. в 18:12 UTCmonitoring

      All PeopleGrove sites are operational again. We are continuing to monitor performance.

    3. 16 ноября 2021 г. в 18:19 UTCmonitoring

      The issue is related to a Google Cloud Platform outage: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh. We are continuing to monitor the issue.

    4. 16 ноября 2021 г. в 21:17 UTCresolved

      Google has confirmed that all issues have been resolved. All systems are normal at this time.

    Slow site performance

    Начало 9 августа 2021 г. в 12:53 UTC · 1h 2m

    IssuesНезначительный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 9 августа 2021 г. в 12:53 UTCinvestigating

      We are currently investigating slow site performance for all US-based PeopleGrove. Users may have difficulty in accessing sites. We are working to restore full services as quickly as possible. Thank you for your patience.

    2. 9 августа 2021 г. в 13:19 UTCmonitoring

      A fix has been implemented and we are monitoring site performance. Users should be able to access sites at this time.

    3. 9 августа 2021 г. в 13:54 UTCresolved

      The incident has been resolved.

    Site performance issue

    Начало 5 февраля 2021 г. в 15:10 UTC · 1h 43m

    OutageСерьёзный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 5 февраля 2021 г. в 15:10 UTCinvestigating

      We are currently investigating a performance issue with the PeopleGrove platform. We are seeing an elevated error rate and some users may experience slow load times. We are investigating the issue and will provide an update shortly. We apologize for the inconvenience.

    2. 5 февраля 2021 г. в 15:58 UTCidentified

      We are still investigating the incident and are implementing a fix to make the service available. We will continue to keep this incident updated. We apologize for the inconvenience and thank you for your patience.

    3. 5 февраля 2021 г. в 16:53 UTCresolved

      All loading issues have been resolved, and have seen all metrics return to normal. All sites should be accessible as normal. We are continuing to monitor site performance. We apologize for the inconvenience.

    Bulk Email Issue

    Начало 22 октября 2020 г. в 07:07 UTC · 36m

    OutageКритический инцидент
    Затронутые компоненты
    SendGrid API v3
    1. 22 октября 2020 г. в 07:07 UTCidentified

      We are currently experiencing an issue with our service provider, Twilio Sendgrid, which we use to send bulk emails in the system. Until the issue is resolved, all bulk emails and newsletters will not be sent. We apologize for the inconvenience and will provide an update as soon as the service is restored.

    2. 22 октября 2020 г. в 07:43 UTCresolved

      The issue with Sendgrid has been resolved, and all email systems are now fully operational.

    Delayed data

    Начало 24 сентября 2020 г. в 16:43 UTC · 11h 54m

    IssuesНезначительный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 24 сентября 2020 г. в 16:43 UTCidentified

      We have identified an issue with the application which is causing certain data to be delayed. All data is being queued and will be populated within the next few hours. The following admin-facing tools are experiencing delays in displaying data: - Explore Users - All email statistics (such as opens and clicks) - Update History API We apologize for the inconvenience and thank you for your patience.

    2. 24 сентября 2020 г. в 21:19 UTCidentified

      We are continuing to work through the backlog of delayed events, and expect all data to be updated by later tonight US Pacific time. Again, this incident is only affecting the following admin tools: - Explore Users - All email statistics (such as opens and clicks) - Update History API For the above tools, no data has been lost, but processing has been delayed. All other tools are fully functional for all users and we are not seeing any degraded performance. We apologize for the inconvenience and thank you for your patience.

    3. 25 сентября 2020 г. в 04:37 UTCresolved

      All data queues have been processed all tools are now operating normally.

    Platform performance issues

    Начало 27 марта 2020 г. в 19:30 UTC · 0m

    Pending
    1. 27 марта 2020 г. в 22:03 UTCresolved

      PeopleGrove has experienced slow platform performance from ~12:30PM Pacific time until ~1:15PM Pacific time due to an issue with Google Cloud Networking (https://status.cloud.google.com/incident/cloud-networking/20004). The incident has now been resolved. We apologize for the inconvenience.

    Google Cloud outage

    Начало 2 июля 2019 г. в 15:43 UTC · 3h 29m

    IssuesНезначительный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 2 июля 2019 г. в 15:43 UTCinvestigating

      Due to an ongoing incident with our provider Google Cloud, users may be unable to access some or all PeopleGrove sites. We are working as quickly as possible with our providers to restore service. Thank you for your patience. https://status.cloud.google.com/incident/cloud-networking/19015

    2. 2 июля 2019 г. в 16:39 UTCmonitoring

      All services have been restored. Google Cloud has restored traffic out of the us-east-1 region, and we have also deployed a fail-over in another region. We apologize for the inconvenience. We are continuing to monitor the situation.

    3. 2 июля 2019 г. в 19:12 UTCresolved

      All services are operating normally.

    Degraded performance

    Начало 28 января 2019 г. в 21:38 UTC · 0m

    Pending
    Затронутые компоненты
    PeopleGrove Application
    1. 28 января 2019 г. в 21:38 UTCresolved

      This morning, we experienced higher than normal API failure rates for about 90 minutes. Our engineers identified a performance issue with a database and have deployed a fix. Systems are back to normal.

    Connectivity issues with some custom domains

    Начало 18 июля 2018 г. в 23:40 UTC · 5m

    OutageСерьёзный инцидент
    Затронутые компоненты
    PeopleGrove Application
    1. 18 июля 2018 г. в 23:40 UTCmonitoring

      Some customers who are using a custom domain for their site are currently experiencing issues accessing their site due to an outage with one of our service providers. We are monitoring the situation and those sites should be back up shortly.

    2. 18 июля 2018 г. в 23:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 18 июля 2018 г. в 23:45 UTCresolved

      The issue has been resolved and changes are propagating. The sites with affected custom domains are starting to come back online.

    Slow site performance

    Начало 24 января 2018 г. в 16:57 UTC · 17m

    Pending
    1. 24 января 2018 г. в 16:57 UTCinvestigating

      We are currently experiencing slow site performance. Our engineers are looking into the issue and hope to be back to normal as soon as possible.

    2. 24 января 2018 г. в 17:14 UTCresolved

      The site slowness issue has been resolved.

    Degraded site performance

    Начало 4 января 2018 г. в 22:07 UTC · 21m

    IssuesНезначительный инцидент
    1. 4 января 2018 г. в 22:07 UTCinvestigating

      Due to an issue with one of our vendors (Heroku, https://status.heroku.com/), out automatic scaling is not working properly and some users are having trouble accessing our platforms. We are investigating the issue and working with our infrastructure providers to resolve as soon as possible.

    2. 4 января 2018 г. в 22:27 UTCresolved

      All systems are back to normal and any issues accessing our sites should be resolved.

    Site slowness and increased failed requests

    Начало 27 июня 2017 г. в 04:21 UTC · 0m

    Pending
    1. 27 июня 2017 г. в 04:21 UTCresolved

      From about 5am to 9am PT, we experienced an increased number of failed requests to our API, which caused the site to be for some users, and for some admin tools to stop working. The issue was related to a failure of one of our systems to scale to additional resources, causing the system to be overloaded. We have identified and fixed the issue.

    Site Loading Issues

    Начало 28 февраля 2017 г. в 21:15 UTC · 1h 36m

    OutageСерьёзный инцидент
    1. 28 февраля 2017 г. в 21:15 UTCidentified

      We are monitoring issues with upstream providers (Heroku, Amazon) which are resulting in slow page loads, failure for images to load, and errors uploading/downloading files. We are continuing to receive updates from Amazon and Heroku regarding the outage. We will keep you updated as this progresses and thank you for your patience.

    2. 28 февраля 2017 г. в 22:44 UTCmonitoring

      It appears that our infrastructure providers have resolved the issues. We are continuing to monitor the situation closely.

    3. 28 февраля 2017 г. в 22:50 UTCresolved

      This incident has been resolved.