История сбоев Percy

1. 24 сентября 2026 г. в 23:42 UTCresolved

   Статус: исправление выпущено percy/cli v1.32.11 С 20:48 UTC 24 сентября npm install @percy/cli терпит неудачу с: ERR! код EUNSUPPORTEDPROTOCOL npm ERR! Неподдерживаемый URL Тип "patch:": patch:got@npm%3A11.8.2#... С npm 10 и более поздней версией установка может выйти из строя без сообщения об ошибке. Причина: сторонний пакет, от которого зависит Percy CLI, @yarnpkg/core, опубликованная версия 4.9.2 с форматом зависимости, который npm не может установить. Услуги Перси не затронуты; только новые установки CLI. Исправление: мы выпустили патч-версию percy/cli v1.32.11 и теперь @latest должен установить правильно Обработка (для более ранних версий percy cli при приколе): Добавьте это в корневой пакет вашего проекта.json: "Оверриды": { "@yarnpkg/core": "4.9.1"

Автоматический перевод официального обновления инцидента.

1. 10 сентября 2026 г. в 23:55 UTCinvestigating

   Мы наблюдаем несколько сбоев в сборке для клиентов на терминале Windows. Основная проблема была выявлена и исправлена. Мы активно отслеживаем трафик, чтобы обеспечить его полное разрешение

2. 10 сентября 2026 г. в 23:56 UTCinvestigating

   Проблема была выявлена и исправлена

3. 10 сентября 2026 г. в 23:58 UTCmonitoring

   Мы следим за движением

4. 11 сентября 2026 г. в 00:54 UTCresolved

   Проблема решена, и мы не видим никакого влияния на клиента

Автоматический перевод официального обновления инцидента.

1. 13 июля 2026 г. в 16:20 UTCresolved

   Percy builds were degraded for ~50 mins [7.30 AM PDT to 8.20 AM PDT on 13th July] due to an existing Google Cloud Provider incident We have moved our infrastructure from the impacted GCP node pool and are back to normal processing GCP incident details - https://console.cloud.google.com/servicehealth/incidentDetails/projects%2Fpercy-prod%2Flocations%2Fglobal%2Fevents%2FZBYNZVS?project=percy-prod&tab=full-history

1. 7 июля 2026 г. в 05:56 UTCresolved

   Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July We have identified the issue and login functionality has been fully restored

1. 30 июня 2026 г. в 09:44 UTCresolved

   A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June] The issue is identified and resolved, services are operating normally

1. 29 мая 2026 г. в 15:50 UTCresolved

   In the 20 mins duration some customers might have seen some missing snapshots in the build or failures in creating builds themselves with the 401 status code on the Percy CLI logs. We have fixed the issue and monitoring the stack.

1. 20 мая 2026 г. в 04:13 UTCresolved

   Percy experienced login failures for a subset of users between 11:54 PM PDT (18 May) – 12:54 AM PDT (19 May) We have identified the issue and login functionality has been fully restored

1. 12 мая 2026 г. в 08:56 UTCresolved

   Between 4:30 AM and 9:30 AM PDT on May 11, 2026, some Percy builds took longer than usual to complete due to increased database contention. Builds were not lost - only delayed. The issue has been mitigated and processing times are back to normal. We're investigating the root cause to prevent recurrence in future.

1. 6 мая 2026 г. в 13:53 UTCresolved

   Customers using Percy on Automate experienced build failures between May 5th, 8:00 AM PDT and May 6th, 1:30 AM PDT. The issue has now been resolved, and Percy on Automate builds should be functioning as expected

1. 15 апреля 2026 г. в 18:09 UTCinvestigating

   We are currently investigating this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently.

2. 15 апреля 2026 г. в 18:10 UTCinvestigating

   We are continuing to investigate this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently. All dashboard functions are fully functional and should not affect the standard percy workflow for the clients.

3. 15 апреля 2026 г. в 18:31 UTCmonitoring

   A fix is implemented and deployed. We are monitoring the situation. All builds created after 11:15 PDT should have all AI features available.

4. 15 апреля 2026 г. в 18:31 UTCresolved

   This incident has been resolved.

1. 25 марта 2026 г. в 14:08 UTCresolved

   Some users might have faced issue while logging in during ~35 min window. No existing sessions were impacted.

1. 16 февраля 2026 г. в 15:49 UTCresolved

   - Between February 8, 2026 (10:30 AM – 2:30 PM UTC) and February 9, 2026 (12:00 PM – 1:30 PM UTC) some customers may have noticed incorrect visual diffs on Percy (Safari on iPhone) - The issue occurred due to an incorrect screenshot capture where a “connection not private” error page was rendered instead of the expected page - The impact was limited, affecting a very small percentage of builds across a small number of organisations - Our engineering team has identified and addressed the underlying issue - All Percy services are now operating normally We sincerely apologise for any confusion or inconvenience this may have caused

1. 27 января 2026 г. в 21:05 UTCinvestigating

   We are currently investigating this issue.

2. 27 января 2026 г. в 21:08 UTCidentified

   The issue has subsided, we are actively investigating the root cause

3. 27 января 2026 г. в 22:16 UTCmonitoring

   The root cause were identified as related to https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7 - there is no live impact but we are monitoring the situation. We are keeping this open until cloudflare marks the incidence has resolved.

4. 28 января 2026 г. в 04:49 UTCresolved

   Marking this as resolved as original incidence from Cloudflare is marked as resolved.

1. 9 января 2026 г. в 13:43 UTCresolved

   A subset of users were impacted by infinite reloads and unable to access percy dashboard while attempting to access a build URL on percy dashboard - which internally attempted sign in with browserstack.com. The issue is fixed as of 5:30 AM PST and all dashboard access should be working as expected now.

1. 18 ноября 2025 г. в 11:55 UTCinvestigating

   We are currently investigating this issue.

2. 18 ноября 2025 г. в 11:58 UTCidentified

   The downtime is related to ongoing Cloudflare outage - we are monitoring the status

3. 18 ноября 2025 г. в 12:00 UTCidentified

   We are continuing to work on a fix for this issue.

4. 18 ноября 2025 г. в 12:18 UTCmonitoring

   Cloudflare seem to have recovered, we are monitoring the situation.

5. 18 ноября 2025 г. в 12:48 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 18 ноября 2025 г. в 15:44 UTCmonitoring

   percy.io is currently accessible; however, build processing performance is degraded due to an ongoing Cloudflare incident. As a result, active builds are being queued on our infrastructure. We will resume normal build processing once Cloudflare fully resolves the issue.

7. 18 ноября 2025 г. в 17:47 UTCmonitoring

   We have resumed normal operations. Queued Percy builds are now being processed. Build speeds may be slower than usual while we work through the backlog. We have scaled up our infrastructure to clear the backlog as quickly as possible

8. 18 ноября 2025 г. в 19:16 UTCmonitoring

   We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

9. 18 ноября 2025 г. в 19:17 UTCresolved

   We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

1. 23 октября 2025 г. в 09:05 UTCresolved

   We are currently experiencing degradation in visual difference impacting Percy builds due to an underlying Cloudflare issue. Affected builds may show snapshots with blank pages or missing assets, which can result in incorrect Visual differences Window : 10:30 PM PDT 22nd Oct - 1.47 AM PDT 23rd Oct

1. 20 октября 2025 г. в 17:37 UTCinvestigating

   Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message `AI diff is unavailable on this comparison` as a message on the dashboard if you attempt to use the AI features. We are actively monitoring the situation and would keep this updated.

2. 20 октября 2025 г. в 17:37 UTCidentified

   The issue has been identified.

3. 20 октября 2025 г. в 19:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 октября 2025 г. в 20:23 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 14:11 UTCresolved

   We are currently observing degraded performance from 6.30 AM - 7.45 AM PDT in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services - LaunchDarkly - which we use for configuration management and feature flag delivery. We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

1. 20 октября 2025 г. в 20:49 UTCresolved

   We are currently observing degraded performance from 12:20 PM PDT to 1 PM PDT [20th October] in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services . We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

1. 15 октября 2025 г. в 07:41 UTCresolved

   On October 14th from 1.30 PM PDT to 8.30 PM PDT (14th October), Percy web experienced a slowness in processing of builds in majority of organisations. This was due to an underlying infrastructure degradation. Our team deployed a fix to address slow build times. All systems are now operating normally. We sincerely apologise for any disruption this may have caused.