История сбоев Pin Payments

1. 28 июля 2026 г. в 04:17 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 28 июля 2026 г. в 04:43 UTCmonitoring

   Обработка Upstream возобновилась, а обработка на Pin возобновилась. Мы продолжаем следить за ситуацией.

3. 28 июля 2026 г. в 05:14 UTCresolved

   Нормальная обработка была возобновлена.

Автоматический перевод официального обновления инцидента.

1. 27 мая 2026 г. в 03:31 UTCresolved

   For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

1. 26 ноября 2025 г. в 01:45 UTCinvestigating

   We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

2. 26 ноября 2025 г. в 03:53 UTCresolved

   All systems are now back in operation.

1. 18 ноября 2025 г. в 14:18 UTCidentified

   Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

2. 18 ноября 2025 г. в 14:55 UTCmonitoring

   Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

3. 18 ноября 2025 г. в 15:35 UTCresolved

   All systems are now back in operation.

1. 3 апреля 2025 г. в 04:55 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

2. 3 апреля 2025 г. в 06:02 UTCmonitoring

   Our upstream provider has resolved the issue and we are monitoring transactions.

3. 3 апреля 2025 г. в 07:36 UTCresolved

   This incident has been resolved.

1. 1 апреля 2025 г. в 09:55 UTCmonitoring

   For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

2. 1 апреля 2025 г. в 10:03 UTCresolved

   This incident has been resolved.

1. 26 февраля 2025 г. в 08:53 UTCidentified

   Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

2. 26 февраля 2025 г. в 09:34 UTCmonitoring

   A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

3. 26 февраля 2025 г. в 09:53 UTCresolved

   The Payment Page is now confirmed as functioning normally. This incident is resolved.

1. 13 августа 2024 г. в 08:21 UTCidentified

   We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

2. 13 августа 2024 г. в 08:42 UTCmonitoring

   The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

3. 13 августа 2024 г. в 08:58 UTCresolved

   Charge flow appears to have reverted to normal.

1. 7 мая 2024 г. в 10:19 UTCresolved

   For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

1. 7 марта 2024 г. в 11:43 UTCresolved

   For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

1. 28 декабря 2022 г. в 17:33 UTCinvestigating

   We are currently experiencing degraded performance across our systems. We are working to identify the issue.

2. 28 декабря 2022 г. в 18:06 UTCmonitoring

   We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

3. 28 декабря 2022 г. в 19:01 UTCresolved

   This incident has been resolved.

1. 30 июля 2022 г. в 00:18 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 30 июля 2022 г. в 00:35 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 30 июля 2022 г. в 00:46 UTCresolved

   This incident has been resolved.

1. 21 июня 2022 г. в 07:04 UTCinvestigating

   We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

2. 21 июня 2022 г. в 07:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 июня 2022 г. в 07:06 UTCidentified

   The issue has been identified and we are waiting on our vendor to fix the issue.

4. 21 июня 2022 г. в 07:33 UTCmonitoring

   Our vendor has implemented a fix and we are monitoring the results.

5. 21 июня 2022 г. в 23:15 UTCresolved

   This incident has been resolved.

1. 19 апреля 2022 г. в 02:00 UTCidentified

   We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

2. 19 апреля 2022 г. в 04:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 апреля 2022 г. в 08:27 UTCresolved

   This incident has been resolved.

1. 1 июня 2021 г. в 01:45 UTCinvestigating

   Our New Zealand processor is currently experiencing some issues causing transactions to fail.

2. 1 июня 2021 г. в 01:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 июня 2021 г. в 02:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 июня 2021 г. в 05:56 UTCresolved

   This incident has been resolved.

1. 26 мая 2021 г. в 10:38 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 26 мая 2021 г. в 10:50 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 26 мая 2021 г. в 13:24 UTCresolved

   This incident has been resolved.

1. 10 октября 2020 г. в 05:58 UTCidentified

   We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

2. 10 октября 2020 г. в 12:00 UTCmonitoring

   The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

3. 10 октября 2020 г. в 22:45 UTCmonitoring

   The issue has been resolved.

4. 10 октября 2020 г. в 22:46 UTCresolved

   This incident has been resolved.

1. 30 мая 2020 г. в 11:15 UTCinvestigating

   We've detected a large number of charge failures occurring upstream. We are investigating the issue.

2. 30 мая 2020 г. в 11:57 UTCidentified

   We have identified the cause of the issue and are implementing a solution.

3. 30 мая 2020 г. в 12:35 UTCmonitoring

   We have deployed a fix and the majority of charges are now succeeding.

4. 30 мая 2020 г. в 12:56 UTCresolved

   This incident has been resolved.

1. 25 мая 2020 г. в 15:15 UTCinvestigating

   There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

2. 25 мая 2020 г. в 17:14 UTCmonitoring

   We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

3. 26 мая 2020 г. в 01:20 UTCresolved

   The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

1. 15 мая 2020 г. в 23:12 UTCidentified

   We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

2. 16 мая 2020 г. в 00:15 UTCresolved

   Our upstream provider has fixed the issue. We are continuing to monitor the situation.