История сбоев Platform9

1. 24 июля 2026 г. в 12:50 UTCinvestigating

   Этот инцидент был выявлен и может повлиять на операции CRUD

2. 24 июля 2026 г. в 12:51 UTCidentified

   Этот инцидент был выявлен и может повлиять на операции CRUD

3. 24 июля 2026 г. в 13:06 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 23 апреля 2026 г. в 05:56 UTCidentified

   An issue has been identified affecting all the PMK Control Planes, and some PMK customers are experiencing service degradation. Our team has identified the issue and is working to implement the fix.

2. 23 апреля 2026 г. в 12:14 UTCresolved

   This incident has been resolved.

1. 29 сентября 2025 г. в 08:31 UTCidentified

   We are experiencing a major incident for PCD Kubernetes products. Our Engineering team is working on restoring. PCD Virtualization products remain unaffected.

2. 29 сентября 2025 г. в 08:32 UTCidentified

   We are continuing to work on a fix for this issue.

3. 30 сентября 2025 г. в 05:14 UTCresolved

   This incident has been resolved.

1. 11 июня 2024 г. в 07:50 UTCinvestigating

   Management Plane is unreachable, our team is actively working on identifying and fixing the issue.

2. 11 июня 2024 г. в 07:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 июня 2024 г. в 07:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 июня 2024 г. в 08:02 UTCresolved

   This incident has been resolved.

1. 13 апреля 2024 г. в 15:41 UTCinvestigating

   We're currently investigating an issue related to intermittent management plane instability which may manifest as being unable to login via the UI, API failures, and/or nodes being disconnected.

2. 13 апреля 2024 г. в 18:06 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the environments

3. 18 апреля 2024 г. в 14:33 UTCresolved

   This incident has been resolved.

1. 22 марта 2024 г. в 18:30 UTCmonitoring

   Container image pulls may fail for images hosted by Red Hat Quay image registry due to an ongoing incident. For more information, see: https://status.redhat.com/incidents/qh68rjfg6xs6 Nodes where the images are already cached should continue to function for newly-created containers.

2. 22 марта 2024 г. в 18:45 UTCresolved

   Red Hat has marked the incident as resolved.

1. 5 сентября 2023 г. в 17:31 UTCinvestigating

   We are currently investigating an issue impacting multiple customers' ability to access their management plane instances. Attempts will sometimes result in 502 errors. We will continue to update this post as more details become available.

2. 5 сентября 2023 г. в 17:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 сентября 2023 г. в 20:48 UTCidentified

   We've identified a related bottleneck where we're observing network congestion on the backend and we've formulated a plan to attempt to mitigate it. The management plane may still be unstable at this time until we've taken these full mitigation steps.

4. 6 сентября 2023 г. в 06:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 сентября 2023 г. в 11:59 UTCresolved

   This incident has been resolved.

1. 27 июля 2023 г. в 19:57 UTCinvestigating

   We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.

2. 27 июля 2023 г. в 20:22 UTCidentified

   We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore.

3. 27 июля 2023 г. в 20:24 UTCmonitoring

   Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments.

4. 27 июля 2023 г. в 21:04 UTCresolved

   The incident may be considered resolved. No further interruptions have been observed nor reported.

1. 14 марта 2022 г. в 00:53 UTCinvestigating

   We are currently investigating the issue

2. 14 марта 2022 г. в 02:23 UTCmonitoring

   A fix has been implemented and environments should start recovering soon

3. 14 марта 2022 г. в 04:26 UTCresolved

   This incident has been resolved.

1. 16 февраля 2022 г. в 02:46 UTCinvestigating

   We are investigating issues with our infrastructure provider.

2. 16 февраля 2022 г. в 15:01 UTCresolved

   This incident has been resolved.

1. 15 декабря 2021 г. в 16:17 UTCresolved

   There were intermittent issues reaching management planes between 2021-12-15 15:22 - 2021-12-15 16:02 UTC. This resulted from an Internet connectivity outage at our hosting provider (Amazon Web Services). Connectivity has now been restored.

1. 10 мая 2021 г. в 05:34 UTCinvestigating

   Certain customers cannot reach their management plane deployments. We are currently investigating the issue.

2. 10 мая 2021 г. в 06:00 UTCidentified

   The issue has been identifed to be a network issue with our Data Center service provider. They are working to resolve it.

3. 10 мая 2021 г. в 07:50 UTCresolved

   The network issue has been resolved.

1. 13 октября 2020 г. в 09:35 UTCidentified

   Certain customers cannot reach their management plane deployments. It has been identifed to be a network issue with our Data Center service provider. They are working to resolve it

2. 13 октября 2020 г. в 10:01 UTCmonitoring

   Our vendor has identified and implemented a fix. Affected customers are now able to access their management plane.

3. 13 октября 2020 г. в 13:43 UTCmonitoring

   The situation is still being monitored. So far, no issues have been reported.

4. 13 октября 2020 г. в 15:55 UTCresolved

   No issues reported after monitoring the fix for 5 hours. With customers able to access their management plane, the issue stands resolved.

1. 13 сентября 2020 г. в 01:24 UTCinvestigating

   We have detected that the majority of our customers cannot reach their management plane deployments. We are investigating the issue.

2. 13 сентября 2020 г. в 02:19 UTCinvestigating

   Connectivity has been restored

3. 13 сентября 2020 г. в 02:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 сентября 2020 г. в 05:52 UTCresolved

   All Customer Management Planes are Available.

1. 20 августа 2020 г. в 02:48 UTCidentified

   Management plane is unreachable for some customers. We have identified the issue and are implementing fix.

2. 20 августа 2020 г. в 02:48 UTCidentified

   We are continuing to work on a fix for this issue.

3. 20 августа 2020 г. в 03:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 августа 2020 г. в 04:16 UTCresolved

   This incident has been resolved.

1. 20 августа 2020 г. в 01:00 UTCinvestigating

   We are currently investigating the issue

2. 20 августа 2020 г. в 01:26 UTCmonitoring

   Customer Management Planes should be available again. We will continue to monitor the situation

3. 20 августа 2020 г. в 02:49 UTCresolved

   This incident has been resolved.

1. 26 февраля 2020 г. в 19:30 UTCinvestigating

   We are seeing increased error rates for certain customers and are currently investigating to identify the root cause.

2. 26 февраля 2020 г. в 19:57 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 февраля 2020 г. в 20:20 UTCmonitoring

   An issue was resolved by network provider. We are monitoring for issues

4. 26 февраля 2020 г. в 20:23 UTCmonitoring

   A fiber optic issue was identified at our upstream datacenter provider and has been fixed. We are continuing to monitor the situation.

5. 26 февраля 2020 г. в 20:49 UTCresolved

   This incident has been resolved.

1. 11 февраля 2020 г. в 01:03 UTCidentified

   We have identified a hardware failure that is impacting a small number of customers management planes. We are replacing the hardware and restoring access shortly.

2. 11 февраля 2020 г. в 01:10 UTCresolved

   Connectivity to management planes has been restored

1. 12 декабря 2019 г. в 01:03 UTCinvestigating

   We are currently investigating this issue.

2. 12 декабря 2019 г. в 01:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 декабря 2019 г. в 03:37 UTCidentified

   The storage outage is resolved and customer management planes will be recovering shortly

4. 12 декабря 2019 г. в 04:50 UTCmonitoring

   The issue should be resolved and we are monitoring the health of the environment

5. 12 декабря 2019 г. в 05:32 UTCresolved

   This incident has been resolved.

1. 11 ноября 2019 г. в 03:30 UTCinvestigating

   We are currently investigating this issue.

2. 11 ноября 2019 г. в 04:47 UTCmonitoring

   We have identified the root cause and addressed the issue. We are monitoring the situation. We apologize for the inconvenience

3. 11 ноября 2019 г. в 04:47 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 ноября 2019 г. в 06:36 UTCresolved

   This incident has been resolved.