История сбоев Polly

1. 25 сентября 2026 г. в 04:00 UTCresolved

   Между 04:47 и 05:30 UTC большинство функций Polly в Slack и на веб-панели были недоступны, включая создание опросов, голосование и результаты просмотра. Некоторые действия, предпринятые во время этого окна, включая голоса, возможно, не были зарегистрированы; пострадавшим пользователям, возможно, придется голосовать снова. Сервис был полностью восстановлен в 05:30 UTC.

Автоматический перевод официального обновления инцидента.

1. 25 сентября 2026 г. в 03:56 UTCresolved

   Некоторые пользователи испытывали более медленное время отклика, неотзывчивые кнопки и отсроченные обновления результатов опроса в Slack. Проблема была вызвана необычно высокой нагрузкой и была решена. Проблема полностью решена 24 сентября 2026, 06:16 UTC

Автоматический перевод официального обновления инцидента.

1. 13 февраля 2026 г. в 19:36 UTCinvestigating

   Polly MS Teams app is experiencing a loading issue on the personal tab for specific MS Teams desktop clients.

2. 13 февраля 2026 г. в 21:16 UTCinvestigating

   We are still investigating the issue.

3. 13 февраля 2026 г. в 23:28 UTCresolved

   Polly MS Teams app is back to normal

1. 20 октября 2025 г. в 09:58 UTCmonitoring

   We are currently experiencing partial service degradation due to an ongoing AWS outage affecting some of our services. Our engineering team is actively monitoring the situation and working to mitigate any impact. We’ll continue to provide updates on this page as more information becomes available.

2. 20 октября 2025 г. в 10:21 UTCmonitoring

   Based on the latest update from AWS, the underlying issue has been resolved. AWS is now in the process of monitoring and verifying full recovery across their affected services. All Polly services are now fully operational. Our engineering team is closely monitoring the health of the system to ensure continued stability and performance.

3. 20 октября 2025 г. в 11:28 UTCmonitoring

   AWS has continued to report steady recovery across all affected services. Our monitoring confirms that Polly services are operational. We’ll continue to monitor AWS’s final recovery steps and will mark this incident as resolved once AWS confirms full restoration across their infrastructure.

4. 20 октября 2025 г. в 13:06 UTCmonitoring

   We’re closely observing system performance. AWS has continued to report steady recovery across all affected services.

5. 20 октября 2025 г. в 15:51 UTCmonitoring

   AWS is again experiencing a recurrence of service issues, which may cause partial degradation for Polly services. Our engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.

6. 21 октября 2025 г. в 01:43 UTCresolved

   AWS services have returned to normal operations, and all Polly services remain fully operational. Our engineering team continues to monitor system health closely to ensure ongoing stability.

1. 26 февраля 2025 г. в 17:27 UTCinvestigating

   We’re currently experiencing an issue where Polly features are unavailable due to an ongoing Slack outage. Since Polly relies on Slack to function, this outage is impacting our ability to process pollys and responses. We’re closely monitoring the situation and will update you as soon as Slack resolves the issue. In the meantime, you can check Slack’s status page (https://slack-status.com) for real-time updates.

2. 26 февраля 2025 г. в 17:28 UTCinvestigating

   We are actively monitoring the situation and will provide further updates as needed.

3. 26 февраля 2025 г. в 19:25 UTCinvestigating

   We are still monitoring the situation and will provide further updates as needed.

4. 27 февраля 2025 г. в 04:12 UTCresolved

   Issue is resolved, Polly Slack app is back to normal

1. 9 сентября 2024 г. в 15:25 UTCinvestigating

   We are investigating the issue

2. 9 сентября 2024 г. в 18:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 сентября 2024 г. в 18:25 UTCresolved

   Issue is resolved, Polly slack app is back to normal

1. 1 июля 2024 г. в 08:30 UTCinvestigating

   Slack web voting and QnA are not accessible.

2. 1 июля 2024 г. в 08:40 UTCresolved

   This issue has been resolved. DNS propagation took little longer to effect.

1. 7 июня 2024 г. в 19:44 UTCinvestigating

   Starting at 12:20pm PDT Polly for Slack services began to experience an outage. We are currently investigating.

2. 7 июня 2024 г. в 19:57 UTCresolved

   Services began to restore at 12:30pm PDT and were completely recovered by 12:48. We identified the issue during an infrastructure update. During this time any interaction from within Slack would not have been registered (sending or responding to pollys). Web app interactions were not impacted at all. Any scheduled pollys during this period were delayed but are now being sent.

1. 12 апреля 2024 г. в 17:16 UTCresolved

   Polly for Slack was unavailable from 5:00pm till 5:56pm on Thursday April 11, 2024 due to an expired certificate. This was resolved by renewing the certificate. This blocked access to the web app, authoring and responding to pollys.

1. 12 декабря 2023 г. в 14:15 UTCinvestigating

   The Polly Slack web app and Polly Slack app are having an outage, investigation is in progress.

2. 12 декабря 2023 г. в 15:12 UTCinvestigating

   Investigating the issue

3. 12 декабря 2023 г. в 15:44 UTCresolved

   Issue resolved, Polly Slack is back to normal

1. 27 ноября 2023 г. в 15:21 UTCinvestigating

   Some Polly for Slack users are experiencing intermittent access to the Slack web app. We are currently investigating this issue.

2. 27 ноября 2023 г. в 15:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 ноября 2023 г. в 15:27 UTCresolved

   Slack Polly is back to normal. Issue was resolved.

1. 6 ноября 2023 г. в 15:08 UTCinvestigating

   We are currently investigating this issue.

2. 6 ноября 2023 г. в 15:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 ноября 2023 г. в 16:13 UTCmonitoring

   The issue was identified and we are monitoring services.

4. 6 ноября 2023 г. в 16:25 UTCresolved

   Issue resolved. Slack services are back to normal.

1. 4 октября 2023 г. в 21:26 UTCinvestigating

   Pollly on Microsoft Teams web voting is currently experiencing a problem loading the page. After users are being asked to login, they are seeing a 'loading...' message that does not bring up the survey or poll. We are investing the cause of this issue and working to resolve it as soon as possible. We will provide updates as soon as we have them.

2. 5 октября 2023 г. в 05:01 UTCresolved

   This incident has been resolved.

1. 27 сентября 2023 г. в 16:46 UTCinvestigating

   We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.

2. 27 сентября 2023 г. в 18:16 UTCinvestigating

   We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard.

3. 27 сентября 2023 г. в 20:04 UTCidentified

   On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST.

4. 27 сентября 2023 г. в 20:38 UTCmonitoring

   Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug.

5. 27 сентября 2023 г. в 20:42 UTCresolved

   This incident has been resolved.

1. 2 августа 2023 г. в 16:40 UTCinvestigating

   Slack is currently having some issues with messaging, workflows, and general connection issues. This will impact Polly for Slack. You can view Slack's service status page here: https://status.slack.com/

2. 2 августа 2023 г. в 16:41 UTCmonitoring

   We are monitoring Slack for updates.

3. 2 августа 2023 г. в 16:41 UTCidentified

   Currently known impacted areas for Polly for Slack users: any area where Polly uses Slack authentication (ie: Logging into the web application, or using a web link for pollys) having channels and channel members be up to date updating the response count for pollys

4. 2 августа 2023 г. в 20:07 UTCresolved

   Slack resolved their issues around 11:32am PDT, and Polly operations also resolved.

1. 11 мая 2023 г. в 20:57 UTCinvestigating

   Between 1:08pm-1:23pm PDT, and between 1:34pm-1:51pm customers experience issue sending, receiving, and responding to Pollys for both Slack and Zoom. We are investigating the cause of the issue.

2. 11 мая 2023 г. в 21:04 UTCidentified

   The cause appears to be in one our dependent services that was performing an update. This is causing intermittent issues in sending, receiving, and responding to pollys.

3. 11 мая 2023 г. в 21:46 UTCresolved

   Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action.

1. 14 апреля 2023 г. в 20:25 UTCresolved

   Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.

1. 12 апреля 2023 г. в 18:04 UTCinvestigating

   Teams Polly app is experiencing Degradation, which might impact Polly delivery to some users

2. 12 апреля 2023 г. в 18:25 UTCmonitoring

   Servers are under load, balancing the load and monitoring

3. 12 апреля 2023 г. в 18:32 UTCresolved

   Issue resolved

1. 11 апреля 2023 г. в 21:11 UTCresolved

   We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.

1. 25 октября 2022 г. в 21:43 UTCresolved

   Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.