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    История сбоев Replicon

    54 Replicon incidents · август 2023 г. — official updates, affected components, duration and resolution details.

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    Polaris Services - Деградация производительности

    Начало 3 сентября 2026 г. в 10:38 UTC · 1h 19m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na12eu2eu3na5sb1na8na6sb2na3na10na4eu1ap1na9
    1. 3 сентября 2026 г. в 10:38 UTCinvestigating

      Мы выявили проблему, затрагивающую наши сервисы Polaris, которая затрагивает несколько областей применения, включая Timesheet, Time Off, Expense и Scheduling. Наши инженерные команды активно изучают этот вопрос и предоставят дополнительные обновления по мере поступления дополнительной информации.

    2. 3 сентября 2026 г. в 10:55 UTCinvestigating

      Мы продолжаем расследование этого вопроса.

    3. 3 сентября 2026 г. в 11:36 UTCidentified

      Этот вопрос был определен, и в настоящее время осуществляется исправление.

    4. 3 сентября 2026 г. в 11:45 UTCmonitoring

      Реализовано исправление, и мы отслеживаем результаты.

    5. 3 сентября 2026 г. в 11:57 UTCresolved

      Этот инцидент был урегулирован.

    Автоматический перевод официального обновления инцидента.

    Прерывистые проблемы с подключением

    Начало 24 июля 2026 г. в 10:48 UTC · 0m

    OutageСерьёзный инцидент
    1. 24 июля 2026 г. в 15:52 UTCresolved

      Между 4:48 AM и 5:09 AM MST (11:48-12:09 UTC) 24 июля 2026 года у пользователей могут возникнуть проблемы с подключением при доступе к нашим сервисам, включая логин, с некоторыми запросами, возвращающими HTTP 522 (Connection Timed Out). Это было вызвано сбоем в работе платформы нашего поставщика CDN. Наш провайдер определил и решил проблему в 5:09 утра по местному времени, и обслуживание было полностью восстановлено.

    Автоматический перевод официального обновления инцидента.

    Интеграционная платформа ухудшила производительность

    Начало 29 июня 2026 г. в 13:49 UTC · 14h 56m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Integrations
    1. 29 июня 2026 г. в 13:49 UTCinvestigating

      В настоящее время мы изучаем вопрос, влияющий на подмножество интеграций, размещенных на нашей интеграционной платформе. Наши инженерные команды активно работают над выявлением первопричины и решением проблемы как можно быстрее. Мы будем предоставлять обновления, как только у нас будет больше информации.

    2. 29 июня 2026 г. в 13:49 UTCidentified

      Этот вопрос был определен, и в настоящее время осуществляется исправление.

    3. 29 июня 2026 г. в 16:09 UTCmonitoring

      Реализовано исправление, и мы отслеживаем результаты.

    4. 29 июня 2026 г. в 17:09 UTCmonitoring

      Мы продолжаем отслеживать любые дополнительные проблемы.

    5. 30 июня 2026 г. в 04:45 UTCresolved

      Этот инцидент был урегулирован.

    Автоматический перевод официального обновления инцидента.

    Login Failures

    Начало 15 июня 2026 г. в 23:50 UTC · 2h 40m

    OutageСерьёзный инцидент
    Затронутые компоненты
    na12eu3
    1. 15 июня 2026 г. в 23:50 UTCinvestigating

      We have noticed elevated errors impacting logins and access to our application for the tenants hosted on various swimlanes. Our Engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

    2. 16 июня 2026 г. в 00:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 июня 2026 г. в 00:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 июня 2026 г. в 02:30 UTCresolved

      This incident has been resolved.

    NA12 - Performance Degradation

    Начало 24 марта 2026 г. в 18:51 UTC · 3m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na12
    1. 24 марта 2026 г. в 18:51 UTCinvestigating

      We are observing intermittent elevated error rates that may prevent users from viewing or updating their timesheets. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available

    2. 24 марта 2026 г. в 18:52 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 марта 2026 г. в 18:54 UTCresolved

      This incident has been resolved.

    NA5 - Performance Degradation

    Начало 2 февраля 2026 г. в 15:37 UTC · 1h 33m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na5
    1. 2 февраля 2026 г. в 15:37 UTCinvestigating

      We are experiencing login slowness and elevated error rates when navigating between pages. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available.

    2. 2 февраля 2026 г. в 16:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 февраля 2026 г. в 16:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 февраля 2026 г. в 17:10 UTCresolved

      This incident has been resolved.

    EU3 Performance Degradation

    Начало 19 января 2026 г. в 08:52 UTC · 3h 55m

    IssuesНезначительный инцидент
    Затронутые компоненты
    eu3
    1. 19 января 2026 г. в 08:52 UTCinvestigating

      We are investigating a performance issue that is causing slower-than-usual timesheet submissions. Our engineering teams are actively working to identify and address the cause. We will provide further updates as more information becomes available.

    2. 19 января 2026 г. в 09:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 января 2026 г. в 10:24 UTCinvestigating

      We are observing slowness with logins and elevated error rates while navigating between pages. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available.

    4. 19 января 2026 г. в 10:46 UTCinvestigating

      Login performance and elevated error rates have returned to normal. However, some users may still experience slowness when submitting timesheets. Our engineering teams are actively working to identify and address the cause. We will provide further updates as more information becomes available.

    5. 19 января 2026 г. в 11:17 UTCmonitoring

      Login slowness and elevated error rates have recovered. Timesheet submission performance is showing improvement, and we are closely monitoring to ensure continued stability.

    6. 19 января 2026 г. в 12:12 UTCmonitoring

      We are continuing to monitor for any further issues.

    7. 19 января 2026 г. в 12:48 UTCresolved

      This incident has been resolved.

    NA12 - Performance Degradation

    Начало 12 января 2026 г. в 13:48 UTC · 11m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na12
    1. 24 марта 2026 г. в 18:57 UTCinvestigating

      We are observing intermittent elevated error rates that may prevent users from viewing or updating their timesheets. Our engineering teams are actively investigating the issue and will provide further updates as more information becomes available

    2. 24 марта 2026 г. в 19:00 UTCresolved

      This incident has been resolved.

    Login Failures - Multiple Swimlanes

    Начало 5 декабря 2025 г. в 09:11 UTC · 1h 7m

    OutageКритический инцидент
    Затронутые компоненты
    na12sb3eu2eu3na5sb1na8na6sb2Integrationsna3na10na4eu1ap1na9
    1. 5 декабря 2025 г. в 09:11 UTCinvestigating

      We are currently experiencing login failures. Our edge network provider is having an ongoing outage that is impacting our authentication services. We are working closely with the provider to mitigate the issue as soon as possible.

    2. 5 декабря 2025 г. в 09:18 UTCidentified

      The issue is identified by our edge network provider.

    3. 5 декабря 2025 г. в 09:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 декабря 2025 г. в 10:18 UTCresolved

      This incident has been resolved.

    ADP SSO Login Failures

    Начало 20 ноября 2025 г. в 14:43 UTC · 2h 52m

    OutageСерьёзный инцидент
    Затронутые компоненты
    na5na8na3na4
    1. 20 ноября 2025 г. в 14:43 UTCinvestigating

      We are experiencing elevated errors that are impacting logins through ADP SSO. At this time, we do not yet know whether the issue is with our vendor. Our engineering teams are actively investigating, and we will provide further updates as more information becomes available.

    2. 20 ноября 2025 г. в 15:22 UTCinvestigating

      We are working with our vendor and continuing to investigate the issue. Further updates will be shared as more information becomes available.

    3. 20 ноября 2025 г. в 15:32 UTCidentified

      ADP Support has confirmed an issue on their end, and their investigation is currently in progress. We will share further updates as they become available.

    4. 20 ноября 2025 г. в 16:47 UTCidentified

      We are still awaiting the next update from the ADP team. We will share more information as soon as it becomes available.

    5. 20 ноября 2025 г. в 17:17 UTCmonitoring

      We have received confirmation from the ADP team that the issue has been fixed. We are currently monitoring the results to ensure full stability

    6. 20 ноября 2025 г. в 17:35 UTCresolved

      This incident has been resolved.

    NA10 Elevated Errors

    Начало 18 ноября 2025 г. в 12:29 UTC · 5h 19m

    OutageСерьёзный инцидент
    Затронутые компоненты
    na10
    1. 18 ноября 2025 г. в 12:29 UTCmonitoring

      NA10 environment experienced elevated errors affecting logins and application access between 11:30 AM and 12:10 PM UTC. The issue has now been resolved, and we are monitoring the system to ensure continued stability.

    2. 18 ноября 2025 г. в 13:22 UTCinvestigating

      We are currently experiencing elevated errors again, impacting logins and access to our application. Our engineering teams are actively investigating the issue.

    3. 18 ноября 2025 г. в 13:37 UTCinvestigating

      We are continuing to investigate this issue.

    4. 18 ноября 2025 г. в 14:10 UTCidentified

      This disruption appears to be related to the ongoing https://www.cloudflarestatus.com/. We are working closely to mitigate the impact and will provide updates as soon as more information becomes available.

    5. 18 ноября 2025 г. в 15:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 18 ноября 2025 г. в 15:56 UTCmonitoring

      We are continuing to monitor for any further issues.

    7. 18 ноября 2025 г. в 17:47 UTCresolved

      This incident has been resolved.

    Performance Degradation in NA4, NA6, and NA8 – Linked to AWS Outage

    Начало 20 октября 2025 г. в 10:37 UTC · 12h 21m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na8na6na10na4
    1. 20 октября 2025 г. в 10:37 UTCmonitoring

      Earlier today, AWS experienced an outage in one of its US East regions, impacting multiple AWS services as well as other platforms hosted on AWS. As a result, our status page was also temporarily unavailable, preventing us from posting timely updates. Starting at 7:10 AM UTC, we observed an elevated level of errors affecting customers hosted on our NA4, NA6, and NA8 tenant environments. This issue was directly related to the AWS outage. We are actively working with the AWS Support team to monitor their recovery efforts and ensure full service stability. Further updates will be shared as more information becomes available.

    2. 20 октября 2025 г. в 13:29 UTCmonitoring

      We are actively working with the AWS Support team to investigate and monitor their recovery efforts. Most services remain available, though some users may experience occasional disruptions. We are closely tracking progress to ensure full service stability and will share further updates as more information becomes available.

    3. 20 октября 2025 г. в 15:57 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 20 октября 2025 г. в 18:41 UTCmonitoring

      We continue to work with the AWS Support team as recovery efforts progress in the affected region. Most services remain available, though some users may still experience intermittent performance issues. We are closely monitoring the situation and will share further updates as recovery continues.

    5. 20 октября 2025 г. в 22:45 UTCmonitoring

      The system has now returned to normal operation. We are continuing to monitor for any further issues.

    6. 20 октября 2025 г. в 22:58 UTCresolved

      This incident has been resolved.

    EU3 - Performance Degradation

    Начало 6 октября 2025 г. в 06:31 UTC · 10h 44m

    IssuesНезначительный инцидент
    Затронутые компоненты
    eu3
    1. 6 октября 2025 г. в 06:31 UTCinvestigating

      We are investigating a performance issue that is causing slower-than-usual logins and timesheet submissions. Our engineering teams are actively working on identifying the cause. We will provide further updates as soon as more information becomes available.

    2. 6 октября 2025 г. в 07:09 UTCinvestigating

      Login performance has recovered. However, some users may still experience slowness when navigating between pages. We are also continuing to work on resolving the issue with slow timesheet submissions. Further updates will be shared as progress is made.

    3. 6 октября 2025 г. в 07:32 UTCinvestigating

      We are currently investigating intermittent login failures. In parallel, our teams continue to work on resolving the ongoing issue with slow timesheet submissions. We will share further updates as they become available.

    4. 6 октября 2025 г. в 08:32 UTCinvestigating

      We are continuing to investigate this issue.

    5. 6 октября 2025 г. в 09:32 UTCinvestigating

      We are continuing to investigate this issue. Most services remain available, though some users may experience occasional disruptions. We are also continuing to work on resolving the issue with slow timesheet submissions. Further updates will be shared as they become available.

    6. 6 октября 2025 г. в 10:54 UTCinvestigating

      Logins remain stable, though some users may still experience intermittent slowness when navigating between pages. The system is gradually recovering. In parallel, our teams continue to work on resolving the issue with slow timesheet submissions.

    7. 6 октября 2025 г. в 12:29 UTCmonitoring

      The system is stable. We are currently working through backlogs related to background jobs and are closely monitoring progress. As these backlogs are cleared, timesheet submission performance is expected to improve and return to normal.

    8. 6 октября 2025 г. в 14:59 UTCmonitoring

      Backlogs have been cleared, and timesheet submission performance is gradually improving. We expect the system to return to normal very soon.

    9. 6 октября 2025 г. в 16:04 UTCmonitoring

      Backlogs have been cleared, and timesheet submission performance has improved. The system has returned to normal, and we are continuing to monitor for any further issues.

    10. 6 октября 2025 г. в 17:15 UTCresolved

      This incident has been resolved.

    Integration platform degraded performance

    Начало 30 марта 2025 г. в 18:25 UTC · 5h 32m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Integrations
    1. 30 марта 2025 г. в 18:25 UTCinvestigating

      We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible. We will provide updates as soon as we have more information. For any questions or further assistance, please reach out to [email protected].

    2. 30 марта 2025 г. в 18:38 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30 марта 2025 г. в 23:57 UTCresolved

      This incident has been resolved.

    Integration platform degraded performance

    Начало 22 марта 2025 г. в 19:04 UTC · 20h 19m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Integrations
    1. 22 марта 2025 г. в 19:04 UTCinvestigating

      We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible. We will provide updates as soon as we have more information.

    2. 22 марта 2025 г. в 19:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 марта 2025 г. в 20:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 марта 2025 г. в 15:23 UTCresolved

      This incident has been resolved.

    Integration platform degraded performance

    Начало 15 марта 2025 г. в 14:41 UTC · 2h 16m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Integrations
    1. 15 марта 2025 г. в 14:41 UTCinvestigating

      We are currently investigating an issue impacting a subset of integrations hosted on our integration platform. Our engineering teams are actively working on identifying the root cause and resolving the issue as quickly as possible. We will provide updates as soon as we have more information. For any questions or further assistance, please reach out to [email protected].

    2. 15 марта 2025 г. в 15:51 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 марта 2025 г. в 16:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 15 марта 2025 г. в 16:57 UTCresolved

      This incident has been resolved.

    Elevated Errors

    Начало 3 марта 2025 г. в 15:25 UTC · 2h 40m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na5na8na6na3na4na9
    1. 3 марта 2025 г. в 15:25 UTCinvestigating

      We are currently investigating elevated error rates affecting access to our application. Our Engineering teams are actively working on the issue, and we will provide updates as soon as more information becomes available.

    2. 3 марта 2025 г. в 15:52 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 марта 2025 г. в 17:17 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 3 марта 2025 г. в 17:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 3 марта 2025 г. в 18:05 UTCresolved

      This incident has been resolved.

    NA4 - Timesheet page project search functionality degraded performance

    Начало 7 февраля 2025 г. в 08:04 UTC · 2h 12m

    IssuesНезначительный инцидент
    Затронутые компоненты
    na4
    1. 7 февраля 2025 г. в 08:04 UTCinvestigating

      We are currently investigating this issue.

    2. 7 февраля 2025 г. в 10:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 февраля 2025 г. в 10:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 февраля 2025 г. в 10:16 UTCresolved

      This incident has been resolved.

    EU3 - Login Failures

    Начало 24 января 2025 г. в 11:06 UTC · 9h 44m

    OutageКритический инцидент
    Затронутые компоненты
    eu3
    1. 24 января 2025 г. в 11:06 UTCinvestigating

      We are aware of elevated errors impacting login and access to our application. Our Engineering teams are actively investigating the issue and are working to resolve it as quickly as possible. We will provide updates as more information becomes available.

    2. 24 января 2025 г. в 11:24 UTCidentified

      The root cause has been identified and working on a resolution to resolve this issue at the earliest.

    3. 24 января 2025 г. в 14:39 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 24 января 2025 г. в 20:50 UTCresolved

      This incident has been resolved.

    EU1 - Performance Degradation while processing backend work

    Начало 23 января 2025 г. в 14:49 UTC · 5h 2m

    IssuesНезначительный инцидент
    Затронутые компоненты
    eu1
    1. 23 января 2025 г. в 14:49 UTCidentified

      We have identified a performance degradation issue impacting backend processes, which has affected the accuracy of pre-calculated data displayed on certain list pages and reports. The root cause of this issue has been identified, and we are actively working on a resolution to address it at the earliest.

    2. 23 января 2025 г. в 15:16 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 23 января 2025 г. в 15:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 января 2025 г. в 17:06 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 23 января 2025 г. в 19:51 UTCresolved

      This incident has been resolved.