История сбоев Schoolmint

1. 21 июля 2026 г. в 14:34 UTCinvestigating

   В настоящее время у нас возникают проблемы с мобильным приложением Schoolrunner, где пользователи могут увидеть сообщение «Загрузка ошибок». Будьте уверены, наша инженерная команда активно работает над исправлением. Мы будем держать вас в курсе и делиться дополнительной информацией, как только она станет доступной. Спасибо за ваше терпение!

2. 21 июля 2026 г. в 18:56 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 21 июля 2026 г. в 18:58 UTCmonitoring

   Проблема была выявлена, и в настоящее время мы тестируем исправление.

4. 22 июля 2026 г. в 18:33 UTCmonitoring

   Исправление для приложения Schoolrunner было выпущено для устройств Android. В настоящее время происходит исправление для устройств iOS.

5. 23 июля 2026 г. в 15:02 UTCresolved

   Для приложения Schoolrunner на iOS было реализовано исправление. Спасибо за ваше терпение!

Автоматический перевод официального обновления инцидента.

1. 26 февраля 2026 г. в 18:42 UTCinvestigating

   We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

2. 27 февраля 2026 г. в 18:07 UTCidentified

   The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

3. 4 марта 2026 г. в 21:31 UTCmonitoring

   The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.

4. 5 марта 2026 г. в 03:27 UTCresolved

   The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

1. 4 февраля 2026 г. в 16:12 UTCinvestigating

   We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

2. 4 февраля 2026 г. в 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 февраля 2026 г. в 16:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 февраля 2026 г. в 19:16 UTCresolved

   This incident has been resolved.

1. 27 октября 2025 г. в 17:00 UTCinvestigating

   We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.

2. 28 октября 2025 г. в 16:35 UTCinvestigating

   The SchoolMint Hero slowness issue has been resolved.

3. 28 октября 2025 г. в 16:36 UTCresolved

   This incident has been resolved.

1. 7 октября 2024 г. в 21:37 UTCresolved

   Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

1. 4 октября 2024 г. в 16:39 UTCresolved

   We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

1. 26 сентября 2024 г. в 17:23 UTCresolved

   SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

1. 20 февраля 2024 г. в 20:15 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20 февраля 2024 г. в 20:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 февраля 2024 г. в 23:11 UTCresolved

   This incident has been resolved.

1. 15 февраля 2024 г. в 15:59 UTCinvestigating

   We are currently investigating this issue.

2. 15 февраля 2024 г. в 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 февраля 2024 г. в 16:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 15 февраля 2024 г. в 18:21 UTCmonitoring

   A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

5. 15 февраля 2024 г. в 19:31 UTCresolved

   This incident has been resolved.

1. 26 октября 2023 г. в 17:47 UTCinvestigating

   Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

2. 26 октября 2023 г. в 20:55 UTCresolved

   This issue has been resolve. Thank you for your patience!

1. 30 августа 2023 г. в 16:38 UTCinvestigating

   We are currently investigating this issue.

2. 30 августа 2023 г. в 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 августа 2023 г. в 17:24 UTCresolved

   This incident has been resolved.

1. 12 июля 2023 г. в 13:49 UTCinvestigating

   We are currently investigating this issue.

2. 12 июля 2023 г. в 15:28 UTCresolved

   This incident has been resolved.

1. 12 июля 2023 г. в 00:37 UTCinvestigating

   We are currently investigating this issue.

2. 12 июля 2023 г. в 02:34 UTCresolved

   This incident has been resolved.

1. 30 мая 2023 г. в 16:21 UTCinvestigating

   We are currently investigating this issue.

2. 30 мая 2023 г. в 17:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 мая 2023 г. в 19:42 UTCresolved

   This incident has been resolved.

1. 24 марта 2023 г. в 17:33 UTCinvestigating

   We are currently investigating this issue.

2. 24 марта 2023 г. в 20:23 UTCinvestigating

   Issue was identified and action was taken to resolve.

3. 24 марта 2023 г. в 21:20 UTCresolved

   This incident has been resolved.

1. 27 января 2023 г. в 00:07 UTCinvestigating

   We are currently investigating this issue.

2. 27 января 2023 г. в 01:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 января 2023 г. в 01:25 UTCresolved

   This incident has been resolved.

1. 23 января 2023 г. в 19:26 UTCmonitoring

   We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

2. 24 января 2023 г. в 03:26 UTCresolved

   The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

1. 27 октября 2022 г. в 23:33 UTCinvestigating

   We are currently investigating this issue.

2. 27 октября 2022 г. в 23:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 октября 2022 г. в 23:34 UTCresolved

   Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing [email protected]. Sincerely, The SchoolMint Team

1. 1 августа 2022 г. в 21:50 UTCidentified

   Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

2. 1 августа 2022 г. в 23:19 UTCmonitoring

   A fix has been deployed. Engineers are currently monitoring application performance.

3. 2 августа 2022 г. в 00:41 UTCresolved

   This incident has been resolved.

1. 6 июня 2022 г. в 19:02 UTCmonitoring

   Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

2. 6 июня 2022 г. в 20:31 UTCresolved

   Application functionality has been restored. Server resources continue to be monitored.