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    История сбоев Secureframe

    49 Secureframe incidents · июль 2022 г. — official updates, affected components, duration and resolution details.

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    Elevated errors with third party vendor

    Начало 10 июля 2026 г. в 17:25 UTC · 1h 32m

    OutageКритический инцидент
    Затронутые компоненты
    Web ApplicationAPITrust
    1. 10 июля 2026 г. в 17:25 UTCmonitoring

      We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

    2. 10 июля 2026 г. в 17:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 10 июля 2026 г. в 18:29 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

    4. 10 июля 2026 г. в 18:37 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

    5. 10 июля 2026 г. в 18:57 UTCresolved

      The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

    Secureframe Agent devices missing from inventory

    Начало 9 июня 2026 г. в 18:39 UTC · 7h 32m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Secureframe Agent
    1. 9 июня 2026 г. в 18:39 UTCidentified

      We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

    2. 10 июня 2026 г. в 02:11 UTCresolved

      This incident has been resolved.

    Sign in issues with "Sign in with Microsoft"

    Начало 27 мая 2026 г. в 19:12 UTC · 33m

    Pending
    Затронутые компоненты
    Web Application
    1. 27 мая 2026 г. в 19:12 UTCinvestigating

      We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

    2. 27 мая 2026 г. в 19:21 UTCidentified

      The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

    3. 27 мая 2026 г. в 19:23 UTCidentified

      Azure Devops syncs are similarly affected, with the same fix planned.

    4. 27 мая 2026 г. в 19:39 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 27 мая 2026 г. в 19:44 UTCresolved

      This incident has been resolved.

    Cloud Sync Failures - Secureframe Platform

    Начало 1 апреля 2026 г. в 16:11 UTC · 25m

    Pending
    Затронутые компоненты
    Web Application
    1. 1 апреля 2026 г. в 16:11 UTCidentified

      We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

    2. 1 апреля 2026 г. в 16:24 UTCidentified

      We have started remediation to resync these connections across the plaform.

    3. 1 апреля 2026 г. в 16:36 UTCresolved

      This incident has been resolved, and tests should now show the correct values.

    Secureframe Agent - UK - syncs are not working

    Начало 23 февраля 2026 г. в 19:03 UTC · 3h 16m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Secureframe Agent
    1. 23 февраля 2026 г. в 19:03 UTCidentified

      We have identified the issue and are working on a remediation now.

    2. 23 февраля 2026 г. в 21:17 UTCidentified

      We are continuing to work on the fix for this issue.

    3. 23 февраля 2026 г. в 22:19 UTCresolved

      This incident has been resolved.

    Issues with Google Workspace connections

    Начало 20 января 2026 г. в 16:59 UTC · 7h 1m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application
    1. 20 января 2026 г. в 16:59 UTCidentified

      We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

    2. 20 января 2026 г. в 20:27 UTCidentified

      We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

    3. 20 января 2026 г. в 23:49 UTCmonitoring

      A fix has been implemented and is rolling out to all affected customers.

    4. 21 января 2026 г. в 00:00 UTCresolved

      This incident has been resolved.

    Personnel Page Crashing for US/UK users

    Начало 12 декабря 2025 г. в 18:51 UTC · 2h 21m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application
    1. 12 декабря 2025 г. в 18:51 UTCinvestigating

      We are currently investigating this issue.

    2. 12 декабря 2025 г. в 19:57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 декабря 2025 г. в 20:13 UTCidentified

      The issue has been identified and we are implementing a fix.

    4. 12 декабря 2025 г. в 20:30 UTCidentified

      We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    5. 12 декабря 2025 г. в 21:12 UTCresolved

      This incident has been resolved.

    Increased error rates with login

    Начало 5 декабря 2025 г. в 09:22 UTC · 14m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application
    1. 5 декабря 2025 г. в 09:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 5 декабря 2025 г. в 09:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 декабря 2025 г. в 09:36 UTCresolved

      This incident has been resolved.

    Secureframe US and UK appplications unavailable

    Начало 18 ноября 2025 г. в 12:11 UTC · 2h 34m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application
    1. 18 ноября 2025 г. в 12:11 UTCidentified

      Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

    2. 18 ноября 2025 г. в 12:13 UTCidentified

      Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.

    3. 18 ноября 2025 г. в 12:24 UTCidentified

      Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/

    4. 18 ноября 2025 г. в 12:29 UTCidentified

      Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/

    5. 18 ноября 2025 г. в 12:39 UTCidentified

      The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/

    6. 18 ноября 2025 г. в 13:22 UTCmonitoring

      Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/

    7. 18 ноября 2025 г. в 13:41 UTCmonitoring

      The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.

    8. 18 ноября 2025 г. в 14:45 UTCresolved

      Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

    Company Tests/Test Library May Show Incomplete Results

    Начало 6 февраля 2025 г. в 15:41 UTC · 4h 39m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application
    1. 6 февраля 2025 г. в 15:41 UTCidentified

      Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

    2. 6 февраля 2025 г. в 16:21 UTCidentified

      We are continuing to work on this issue.

    3. 6 февраля 2025 г. в 16:41 UTCmonitoring

      We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

    4. 6 февраля 2025 г. в 17:29 UTCmonitoring

      Remediation is still in progress. Overall the application is operational.

    5. 6 февраля 2025 г. в 18:51 UTCmonitoring

      Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

    6. 6 февраля 2025 г. в 19:48 UTCmonitoring

      The remediation is nearing completion. This status will be updated when complete.

    7. 6 февраля 2025 г. в 20:20 UTCresolved

      This incident has been resolved.

    Degraded Web Application

    Начало 23 января 2025 г. в 23:53 UTC · 40m

    Pending
    Затронутые компоненты
    Web Application
    1. 23 января 2025 г. в 23:53 UTCinvestigating

      We are currently investigating this issue

    2. 24 января 2025 г. в 00:33 UTCresolved

      This incident has been resolved.

    Dashboard: Tests and Frameworks showing 0 findings

    Начало 2 октября 2024 г. в 12:05 UTC · 3h 47m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application
    1. 2 октября 2024 г. в 12:05 UTCinvestigating

      We are currently investigating this issue. Other parts of the application are functioning normally.

    2. 2 октября 2024 г. в 12:22 UTCidentified

      We are investigating a possible remediation to this issue.

    3. 2 октября 2024 г. в 13:51 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2 октября 2024 г. в 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2 октября 2024 г. в 15:52 UTCresolved

      This incident has been resolved.

    New integration connections are not showing up in the UI

    Начало 1 октября 2024 г. в 17:43 UTC · 1h 16m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web ApplicationAPI
    1. 1 октября 2024 г. в 17:43 UTCidentified

      We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

    2. 1 октября 2024 г. в 18:59 UTCresolved

      This incident has been resolved.

    Office365: Some user logins and some integration syncs failing

    Начало 20 августа 2024 г. в 15:00 UTC · 1h 25m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application
    1. 20 августа 2024 г. в 15:00 UTCinvestigating

      We are currently investigating this error.

    2. 20 августа 2024 г. в 15:02 UTCidentified

      The issue has been identified and we are working on a resolution.

    3. 20 августа 2024 г. в 16:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 августа 2024 г. в 16:25 UTCresolved

      This incident has been resolved.

    A subset of customers have incorrect tests showing up in Secureframe

    Начало 7 августа 2024 г. в 14:07 UTC · 3h 7m

    Pending
    Затронутые компоненты
    Web ApplicationAPI
    1. 7 августа 2024 г. в 14:07 UTCinvestigating

      We are currently investigating this issue

    2. 7 августа 2024 г. в 14:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 августа 2024 г. в 14:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 августа 2024 г. в 17:14 UTCresolved

      This incident has been resolved.

    Performance Degradation of Test Refreshes

    Начало 6 августа 2024 г. в 17:53 UTC · 4h 9m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application
    1. 6 августа 2024 г. в 17:53 UTCidentified

      The issue has been identified and we are working on a resolution.

    2. 6 августа 2024 г. в 19:08 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 августа 2024 г. в 20:42 UTCidentified

      We are deploying a fix for this issue.

    4. 6 августа 2024 г. в 21:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 августа 2024 г. в 22:02 UTCresolved

      This incident has been resolved.

    Trust Center pages not fully loading

    Начало 24 мая 2024 г. в 22:36 UTC · 16m

    OutageКритический инцидент
    Затронутые компоненты
    Trust
    1. 24 мая 2024 г. в 22:36 UTCinvestigating

      We are currently investigating this issue.

    2. 24 мая 2024 г. в 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 мая 2024 г. в 22:52 UTCresolved

      This incident has been resolved

    Application intermittently unresponsive

    Начало 14 мая 2024 г. в 13:30 UTC · 3h 26m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application
    1. 14 мая 2024 г. в 13:30 UTCinvestigating

      We are investigating an issue where the application may be unresponsive or unavailable for short periods.

    2. 14 мая 2024 г. в 14:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 мая 2024 г. в 15:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 мая 2024 г. в 16:57 UTCresolved

      This incident has been resolved.

    Secureframe Web Application in degraded state

    Начало 13 мая 2024 г. в 14:43 UTC · 2h 26m

    Pending
    Затронутые компоненты
    Web Application
    1. 13 мая 2024 г. в 14:43 UTCinvestigating

      We are currently investigating this issue

    2. 13 мая 2024 г. в 14:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 мая 2024 г. в 17:09 UTCresolved

      This incident has been resolved and all services are operating normally.

    Controls page in degraded state

    Начало 6 мая 2024 г. в 19:27 UTC · 35m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application
    1. 6 мая 2024 г. в 19:27 UTCinvestigating

      We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

    2. 6 мая 2024 г. в 19:42 UTCidentified

      We have identified the issue, and are rolling out a fix.

    3. 6 мая 2024 г. в 19:50 UTCmonitoring

      A fix has been implemented and we are monitoring to confirm the fix holds.

    4. 6 мая 2024 г. в 20:01 UTCresolved

      This incident has been resolved.