История сбоев Sf Fire Credit Union

1. 18 июля 2026 г. в 00:31 UTCinvestigating

   Услуги онлайн и мобильного банкинга в настоящее время недоступны. Мы активно работаем над решением проблемы и будем делиться обновлениями как можно скорее. Приносим извинения за любые неудобства.

2. 18 июля 2026 г. в 00:42 UTCidentified

   Теперь доступны онлайн и мобильный банкинг. Однако Zelle®, Bill Pay и Card Management остаются недоступными. Наша команда активно работает над тем, чтобы решить вопрос как можно быстрее. Мы приносим извинения за неудобства и будем предоставлять обновления по мере поступления дополнительной информации.

3. 18 июля 2026 г. в 01:51 UTCresolved

   Решены вопросы, касающиеся онлайн- и мобильных банковских услуг. В настоящее время доступны такие сервисы, как Zelle®, Bill Pay и Card Management. Мы искренне извиняемся за неудобства и ценим ваше терпение, пока мы работали над решением проблемы. Спасибо за понимание.

Автоматический перевод официального обновления инцидента.

1. 29 июня 2026 г. в 22:47 UTCidentified

   Due to a power outage, our Main Branch located at 3201 California St., will be temporarily closed. We expect the branch to re-open and resume normal operations on June 30th, 2026. We apologize for any inconvenience this may cause. Please visit our website or online banking for alternate locations.

2. 30 июня 2026 г. в 01:14 UTCresolved

   The temporary closure of our Main Branch has been resolved. The branch will reopen and resume normal business hours on Tuesday, June 30th. Thank you for your patience.

1. 6 мая 2026 г. в 00:18 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

2. 6 мая 2026 г. в 01:30 UTCresolved

   We’re happy to report that the issue affecting online and mobile banking has been resolved. We will continue to closely monitor systems to ensure services remain stable. If you experience any additional issues, please don’t hesitate to contact us. Thank you for your patience and understanding.

1. 5 мая 2026 г. в 14:29 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

2. 5 мая 2026 г. в 17:13 UTCidentified

   We’ve identified the issue impacting online banking and are actively working to resolve it as quickly as possible. We’ll continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

3. 5 мая 2026 г. в 18:01 UTCresolved

   We’re pleased to share that the issue impacting online and mobile banking has been resolved. We are actively monitoring performance to ensure continued stability. If you experience any further issues, please don’t hesitate to reach out. Thank you for your patience.

1. 23 января 2026 г. в 16:04 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

2. 23 января 2026 г. в 16:14 UTCresolved

   This incident has been resolved. We appreciate your patience.

1. 22 октября 2025 г. в 21:08 UTCinvestigating

   We’re currently experiencing service disruptions affecting debit and credit cards, mobile deposit, Zelle®, and shared branch transactions. Our teams are working to restore full service as quickly as possible. We will provide updates to this alert as we receive them and apologize for the inconvenience.

2. 23 октября 2025 г. в 00:31 UTCresolved

   The service disruptions affecting debit and credit cards, mobile deposit, Zelle®, and shared branch transactions have been resolved. We appreciate your patience.

1. 20 октября 2025 г. в 17:48 UTCidentified

   We are currently experiencing issues due to an Amazon Web Services (AWS) disruption. Some of our systems including phone, chat, Phoenix, and online/mobile banking, are being impacted by the outage. The wires feature will be temporarily unavailable until the issue is resolved. Thank you for your patience.

2. 20 октября 2025 г. в 23:39 UTCresolved

   This issue has been resolved. Online and mobile banking are now available, and the wires feature has been restored. We appreciate your patience.

1. 8 октября 2025 г. в 19:27 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

2. 8 октября 2025 г. в 20:26 UTCinvestigating

   We are continuing to investigate this issue. Thank you for your patience.

3. 8 октября 2025 г. в 21:23 UTCmonitoring

   A fix has been implemented for this issue, and we are continuing to monitor to ensure it is fully resolved. Thank you for your patience.

4. 8 октября 2025 г. в 22:46 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 8 октября 2025 г. в 17:13 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

2. 8 октября 2025 г. в 17:43 UTCresolved

   This incident has been resolved.

1. 12 сентября 2025 г. в 02:14 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

2. 12 сентября 2025 г. в 02:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 сентября 2025 г. в 02:36 UTCresolved

   This issue has been resolved. Thank you for your patience.

1. 10 сентября 2025 г. в 19:47 UTCinvestigating

   Statements and check images are currently unavailable. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 10 сентября 2025 г. в 21:41 UTCresolved

   This incident has been resolved.

1. 28 августа 2025 г. в 17:48 UTCinvestigating

   We are currently experiencing an issue with Online & Mobile Banking logins. Two-factor authentication and one-time passcodes are not being delivered, which may prevent some members from logging in. Members using biometric login or those not prompted for a passcode should not be affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you need immediate assistance, please contact us via Live Chat or call us at 415-678-4800.

2. 28 августа 2025 г. в 21:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 августа 2025 г. в 21:25 UTCresolved

   This incident has been resolved.

1. 13 июня 2025 г. в 22:42 UTCinvestigating

   Due to a plumbing issue, our Stonestown Branch will be temporarily closed. We expect the branch to re-open and resume normal operations on Tuesday, June 17th. We apologize for any inconvenience this may cause. Please visit our website, sffirecu.org for alternate locations and for updates.

2. 13 июня 2025 г. в 22:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 июня 2025 г. в 22:46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 13 июня 2025 г. в 23:05 UTCmonitoring

   The Stonestown Branch will also be closed on Saturday, June 14th. We apologize for any inconvenience this may cause.

5. 16 июня 2025 г. в 15:35 UTCmonitoring

   The branch closure has been extended and will remain closed today, Monday, June 16th. We anticipate reopening tomorrow, Tuesday, June 17th, and will share further updates by the end of the day.

6. 16 июня 2025 г. в 23:51 UTCmonitoring

   The branch closure has been extended and will remain closed tomorrow, Tuesday, June 17th. We apologize for the continued inconvenience and will provide another update as soon as we have more information.

7. 20 июня 2025 г. в 18:52 UTCresolved

   We’re pleased to share that the branch has reopened and has resumed normal operations. Thank you for your patience and understanding during the closure.

1. 12 июня 2025 г. в 19:42 UTCinvestigating

   We're currently experiencing an issue with Mobile Deposit and are working to resolve it as quickly as possible. We apologize for the inconvenience and thank you for your patience.

2. 12 июня 2025 г. в 20:21 UTCresolved

   The Mobile Deposit issue has been resolved. We appreciate your patience.

1. 10 марта 2025 г. в 20:51 UTCinvestigating

   We are currently experiencing issues with opening new accounts in online and mobile banking. We apologize for the inconvenience and appreciate your patience.

2. 11 марта 2025 г. в 00:35 UTCresolved

   This incident has been resolved.

1. 10 марта 2025 г. в 20:39 UTCinvestigating

   The Card Management services in online and mobile banking are temporarily unavailable. We apologize for the inconvenience and appreciate your patience.

2. 10 марта 2025 г. в 20:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 марта 2025 г. в 00:35 UTCresolved

   This incident has been resolved.

1. 21 февраля 2025 г. в 18:27 UTCinvestigating

   Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

2. 21 февраля 2025 г. в 19:46 UTCresolved

   This incident has been resolved.

1. 22 ноября 2024 г. в 18:27 UTCinvestigating

   The Card Management services such as travel notices, updating PIN, & temporarily blocking/unblocking a card, are temporarily unavailable. We appreciate your patience as we work to resolve this matter.

2. 23 ноября 2024 г. в 00:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 ноября 2024 г. в 00:48 UTCresolved

   This incident has been resolved.

1. 13 сентября 2024 г. в 02:58 UTCinvestigating

   Online & Mobile Banking is temporarily unavailable. We apologize for any inconvenience this may cause.

2. 13 сентября 2024 г. в 05:26 UTCresolved

   Online & Mobile Banking is now available. We apologize for any inconvenience and thank you for your patience.

1. 30 мая 2024 г. в 18:26 UTCinvestigating

   We are currently investigating an issue with our Card Management feature in Online & Mobile Banking. We apologize for any inconvenience and we are working to restore services as soon as possible.

2. 30 мая 2024 г. в 23:14 UTCresolved

   This incident has been resolved.