История сбоев Shoppy

API / Dashboard issues

Начало 22 июня 2020 г. в 21:17 UTC 14h 44m

OutageСерьёзный инцидент

Затронутые компоненты

API

22 июня 2020 г. в 21:17 UTCinvestigating
While transitioning to Shoppy v2 we are experiencing issues loading the dashboard and accessing our API.
22 июня 2020 г. в 21:17 UTCidentified
The issue has been identified and a fix is being implemented.
22 июня 2020 г. в 21:25 UTCmonitoring
A fix has been implemented and we are monitoring the results. Please purge your browsers' cache if you still can't access Shoppy properly.
23 июня 2020 г. в 12:01 UTCresolved
This incident has been resolved.

Ethereum order processing

Начало 17 июня 2020 г. в 19:53 UTC 1h 27m

IssuesНезначительный инцидент

Затронутые компоненты

Ethereum

17 июня 2020 г. в 19:53 UTCinvestigating
We are currently investigating an issue in processing ETH orders.
17 июня 2020 г. в 20:01 UTCidentified
Our Ethereum fullnode is experiencing packet loss. We have raised a ticket with our service provider and are awaiting a fix.
17 июня 2020 г. в 20:54 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17 июня 2020 г. в 21:21 UTCresolved
This incident has been resolved.

Email backlog

Начало 31 мая 2020 г. в 21:24 UTC 3h 11m

Pending

31 мая 2020 г. в 21:24 UTCinvestigating
We are currently investigating an issue with our emails not arriving in time.
1 июня 2020 г. в 00:36 UTCresolved
This incident has been resolved.

Loading issues

Начало 10 мая 2020 г. в 23:49 UTC 1h 17m

IssuesНезначительный инцидент

Затронутые компоненты

API

10 мая 2020 г. в 23:49 UTCinvestigating
We are currently investigating an issue with our API having a degraded performance.
11 мая 2020 г. в 00:40 UTCidentified
The issue has been identified and a fix is being implemented.
11 мая 2020 г. в 01:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 мая 2020 г. в 01:06 UTCresolved
This incident has been resolved.

Slow Bitcoin confirmations

Начало 30 апреля 2020 г. в 14:33 UTC 10d 9h

Pending

30 апреля 2020 г. в 14:33 UTCidentified
Due to the large transaction amount on the Bitcoin network transactions made from Shoppy to your wallet may take longer to confirm.
10 мая 2020 г. в 23:46 UTCresolved
This incident has been resolved.

Stability decreased

Начало 16 апреля 2020 г. в 10:29 UTC 39m

OutageКритический инцидент

Затронутые компоненты

API

16 апреля 2020 г. в 10:29 UTCinvestigating
We are currently investigating an issue with Shoppy not loading properly.
16 апреля 2020 г. в 10:30 UTCinvestigating
We will perform a full reboot of the platform.
16 апреля 2020 г. в 10:54 UTCinvestigating
We are continuing to investigate this issue.
16 апреля 2020 г. в 11:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16 апреля 2020 г. в 11:03 UTCmonitoring
We are continuing to monitor for any further issues.
16 апреля 2020 г. в 11:08 UTCresolved
This incident has been resolved.

Order Processing Delay

Начало 8 апреля 2020 г. в 10:16 UTC 7h 5m

IssuesНезначительный инцидент

Затронутые компоненты

DashboardAPI

8 апреля 2020 г. в 10:16 UTCinvestigating
Our data processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.
8 апреля 2020 г. в 11:24 UTCidentified
The issue has been identified and a fix is being implemented.
8 апреля 2020 г. в 13:04 UTCidentified
We are continuing to process old orders. New orders are not effected and will be delivered without delay as usual.
8 апреля 2020 г. в 17:22 UTCresolved
This incident has been resolved.

API stability decreased

Начало 31 марта 2020 г. в 09:27 UTC 1h 4m

OutageСерьёзный инцидент

Затронутые компоненты

API

31 марта 2020 г. в 09:27 UTCinvestigating
We are currently investigating an issue with API responses being high.
31 марта 2020 г. в 10:12 UTCidentified
The issue has been identified and a fix is being implemented.
31 марта 2020 г. в 10:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
31 марта 2020 г. в 10:31 UTCresolved
This incident has been resolved.

Orders not processing properly

Начало 30 марта 2020 г. в 22:35 UTC 2h 59m

IssuesНезначительный инцидент

Затронутые компоненты

BitcoinEthereumStripePayPalLitecoin

30 марта 2020 г. в 22:35 UTCinvestigating
We are currently seeing a bug in processing orders. No further action is required, all orders will be reprocessed.
30 марта 2020 г. в 22:38 UTCidentified
The issue has been identified and a fix is being implemented.
31 марта 2020 г. в 01:13 UTCmonitoring
A fix has been implemented and we are monitoring the results.
31 марта 2020 г. в 01:35 UTCresolved
This incident has been resolved. All orders have been reprocessed and are delivered.

Database issue

Начало 6 декабря 2019 г. в 00:26 UTC 12m

IssuesНезначительный инцидент

Затронутые компоненты

API

6 декабря 2019 г. в 00:26 UTCinvestigating
We are currently investigating this issue.
6 декабря 2019 г. в 00:34 UTCidentified
The issue has been identified and a fix is being implemented.
6 декабря 2019 г. в 00:38 UTCresolved
This incident has been resolved.

Processing delay

Начало 30 ноября 2019 г. в 00:31 UTC 1h 21m

Pending

30 ноября 2019 г. в 00:31 UTCinvestigating
We are currently having a high load on processing orders.
30 ноября 2019 г. в 00:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30 ноября 2019 г. в 00:37 UTCmonitoring
We are continuing to monitor the situation. The workload is currently about 10k orders left to process and is steadily decreasing.
30 ноября 2019 г. в 01:52 UTCresolved
This incident has been resolved.

S3 Storage

Начало 15 ноября 2019 г. в 15:34 UTC 14m

OutageКритический инцидент

Затронутые компоненты

S3 Storage

15 ноября 2019 г. в 15:34 UTCinvestigating
We are currently investigating an issue with our S3 storage system. Attachment downloads and uploads might fail.
15 ноября 2019 г. в 15:37 UTCinvestigating
An on-site technician has been sent to investigate the impacting server.
15 ноября 2019 г. в 15:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15 ноября 2019 г. в 15:49 UTCresolved
This incident has been resolved.

Shoppy API response times slow

Начало 14 ноября 2019 г. в 20:38 UTC 1h 23m

OutageСерьёзный инцидент

Затронутые компоненты

API

14 ноября 2019 г. в 20:38 UTCinvestigating
We are currently investigating an issue with API responses time being slow.
14 ноября 2019 г. в 20:45 UTCidentified
The issue has been identified and a fix is being implemented.
14 ноября 2019 г. в 20:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 ноября 2019 г. в 22:01 UTCresolved
This incident has been resolved.

Orders not being completed

Начало 12 ноября 2019 г. в 19:19 UTC 5h 24m

OutageСерьёзный инцидент

Затронутые компоненты

BitcoinEthereumStripePayPalLitecoin

12 ноября 2019 г. в 19:19 UTCidentified
We have identified an issue related to orders not being completed while being paid out to the seller, the issue has been identified and we are working on resolving this issue at the moment
12 ноября 2019 г. в 19:31 UTCidentified
We are performing a full restart of the platform.
12 ноября 2019 г. в 20:13 UTCidentified
The platform has been successfully restarted.
12 ноября 2019 г. в 21:41 UTCidentified
We are continuing to work on a fix for this issue.
12 ноября 2019 г. в 22:23 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12 ноября 2019 г. в 23:40 UTCmonitoring
New orders are now being processed properly again. We are now working on a fix to reprocess and redeliver old orders.
13 ноября 2019 г. в 00:06 UTCmonitoring
The backlog of unprocessed orders is being reduced. We are continuing to monitor for further issues.
13 ноября 2019 г. в 00:44 UTCresolved
This incident has been resolved.

Phishing warning

Начало 23 октября 2019 г. в 21:01 UTC 13m

IssuesНезначительный инцидент

Затронутые компоненты

Dashboard

23 октября 2019 г. в 21:01 UTCinvestigating
We are aware that Cloudflare has flagged our site wrongfully as phishing site and are awaiting on a reply from them.
23 октября 2019 г. в 21:14 UTCidentified
The issue has been identified.
23 октября 2019 г. в 21:15 UTCresolved
A fix has been implemented. Please clear your browser and DNS cache if you still see any notices.

Site stability

Начало 21 октября 2019 г. в 10:20 UTC 36m

OutageСерьёзный инцидент

Затронутые компоненты

DashboardAPI

21 октября 2019 г. в 10:20 UTCinvestigating
We are currently investigating an issue that affects the sites stability.
21 октября 2019 г. в 10:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 октября 2019 г. в 10:56 UTCresolved
This incident has been resolved.

Dashboard not rendering properly

Начало 30 сентября 2019 г. в 11:35 UTC 9m

OutageСерьёзный инцидент

Затронутые компоненты

Dashboard

30 сентября 2019 г. в 11:35 UTCinvestigating
We are currently investigating an issue where sites in the Dashboard are not rendering correctly.
30 сентября 2019 г. в 11:37 UTCidentified
The issue has been identified and a fix is being implemented.
30 сентября 2019 г. в 11:45 UTCresolved
This incident has been resolved. Please purge your browsers cache if you see no changes and the bug remains present for you.

Ethereum issues

Начало 8 сентября 2019 г. в 15:17 UTC 5h 26m

OutageКритический инцидент

Затронутые компоненты

Ethereum

8 сентября 2019 г. в 15:17 UTCinvestigating
We are currently experiencing issues processing Ethereum payments.
8 сентября 2019 г. в 20:43 UTCresolved
This incident has been resolved. We are monitoring closely.

Bitcoin connectivity issue

Начало 30 марта 2019 г. в 22:13 UTC 39m

OutageКритический инцидент

Затронутые компоненты

Bitcoin

30 марта 2019 г. в 22:13 UTCinvestigating
We are currently experiencing issues with connecting to our Bitcoin node and are investigating.
30 марта 2019 г. в 22:13 UTCinvestigating
We are continuing to investigate this issue.
30 марта 2019 г. в 22:34 UTCidentified
The issue has been identified and a fix is being implemented.
30 марта 2019 г. в 22:37 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30 марта 2019 г. в 22:52 UTCresolved
This incident has been resolved.

Ethereum issue

Начало 28 декабря 2018 г. в 11:49 UTC 18m

OutageСерьёзный инцидент

Затронутые компоненты

Ethereum

28 декабря 2018 г. в 11:49 UTCidentified
We are currently experiencing an issue with the connectivity to the Ethereum network. Orders may confirm slower.
28 декабря 2018 г. в 12:07 UTCresolved
This incident has been resolved.