История сбоев Signalfx Eu0

1. 14 августа 2026 г. в 07:49 UTCinvestigating

   A degradation in the performance of the Splunk APM data ingestion pipeline is causing the processing and storage of raw trace data to be delayed by more than five minutes. No data is being lost at this time and MetricSets are not impacted but the most recent data may not be available in trace search results.

2. 14 августа 2026 г. в 08:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 августа 2026 г. в 08:17 UTCresolved

   The incident has been resolved.

1. 7 августа 2026 г. в 08:30 UTCinvestigating

   A degradation in the performance of the Splunk APM data ingestion pipeline is causing the processing and storage of raw trace data to be delayed by more than five minutes. No data is being lost at this time and MetricSets are not impacted but the most recent data may not be available in trace search results.

2. 7 августа 2026 г. в 09:07 UTCresolved

   The degradation in the Splunk APM data ingestion pipeline has been mitigated and is now resolved. Processing and storage of raw trace data has recovered, and recent data is available in trace search results. No data was lost, and MetricSets were not impacted.

1. 8 июля 2026 г. в 10:45 UTCresolved

   Между 1a PDT и 2:50a PDT любая интеграция GCP, которая включала настройку «Синхронизация всех (динамически) перечисленных проектов», приводила к снижению некоторых данных облачного мониторинга от GCP. Этот вопрос решен. Клиенты могут видеть пробелы в графиках и детекторах, которые используют показатели облачного мониторинга GCP. Метрики AWS CloudWatch и Azure Monitor не затронуты.

Автоматический перевод официального обновления инцидента.

1. 1 июля 2026 г. в 15:02 UTCresolved

   Мы подтвердили, что вопрос, затрагивающий Tag Spotlight, решен. Клиенты, возможно, испытали ограниченную функциональность в Tag Spotlight, начиная примерно с 4:30 вечера 30 июня. Полный функционал был восстановлен в 7:20 утра 1 июля.

Автоматический перевод официального обновления инцидента.

1. 26 июня 2026 г. в 07:28 UTCresolved

   Из-за регрессии в недавнем релизе пользователи, перемещающиеся из контента, связанного с журналами, на странице APM TraceView в Log Observer, были перенаправлены обратно в APM TraceView. Это повлияло на опыт взаимодействия с журналами для клиентов во всех сферах, за исключением US3 и Gov. Изменения были отменены, чтобы восстановить ожидаемый опыт навигации. Доступность продукта для APM и Log Observer не была затронута; проблема была ограничена рабочим процессом корреляции журналов от TraceView. Время начала инцидента: 05:09 PDT, 25 июня 2026 Время окончания инцидента: 22:15 PDT, 25 июня 2026

Автоматический перевод официального обновления инцидента.

1. 2 июня 2026 г. в 12:39 UTCinvestigating

   We are investigating delays in processing Splunk Observability Synthetic Monitoring test results for a small subset of customers. Tests are still running, but metrics may be delayed until the issue is resolved.

2. 2 июня 2026 г. в 16:39 UTCresolved

   We have identified and remediated an issue affecting synthetic test result ingestion for a subset of customers. We apologize for any inconvenience this may have caused and thank you for your patience. Time range of impact: June 1 20:00 UTC - June 2 15:30 UTC

1. 20 мая 2026 г. в 05:10 UTCinvestigating

   Customers may be experiencing delays in some charts and detectors. We are investigating and will provide an update shortly.

2. 20 мая 2026 г. в 05:46 UTCinvestigating

   We are continuing to investigate this issue and will provide another update shortly.

3. 20 мая 2026 г. в 07:25 UTCinvestigating

   We are continuing to investigate this issue. We will provide an update shortly, or as soon as there is a change in progress.

4. 20 мая 2026 г. в 07:48 UTCinvestigating

   We are continuing to monitor this issue.

5. 20 мая 2026 г. в 07:49 UTCinvestigating

   The charts are up and working now but we will continue to monitor

6. 20 мая 2026 г. в 08:03 UTCmonitoring

   The charts are up and working now but we will continue to monitor.

7. 20 мая 2026 г. в 16:41 UTCresolved

   After monitoring the status for more than 8 hours and confirming that issue is not happening anymore, the case is closed.

1. 20 мая 2026 г. в 01:25 UTCinvestigating

   We are investigating delays in processing chart load times, validating if there is any impact to the alerts. Currently there is no impact to other areas of the platform.

2. 20 мая 2026 г. в 02:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 мая 2026 г. в 03:19 UTCinvestigating

   We are continuing to investigate delayed chart load times in Splunk Observability Cloud. We will provide an update shortly, or as soon as there is a change in progress.

4. 20 мая 2026 г. в 03:41 UTCmonitoring

   A fix has been implemented. We are monitoring the service to confirm full recovery. We will provide another update once the issue is fully resolved.

5. 20 мая 2026 г. в 03:54 UTCresolved

   This incident involving delayed chart load times in Splunk Observability Cloud has been resolved. The team implemented a fix and monitored the service to confirm recovery.

1. 7 мая 2026 г. в 19:17 UTCinvestigating

   We are currently investigating this issue.

2. 7 мая 2026 г. в 19:19 UTCidentified

   we have identified the root cause, working on fixing the solution

3. 7 мая 2026 г. в 19:21 UTCresolved

   We are back to normal

1. 25 апреля 2026 г. в 15:31 UTCinvestigating

   We are investigating an issue affecting Real User Monitoring (RUM) metrics across all realms. Customers may experience custom metric MTS quota limits being exceeded, resulting in metric data being dropped. RUM metric dimensions that were previously available may be missing.

2. 25 апреля 2026 г. в 16:27 UTCidentified

   The issue affecting Real User Monitoring (RUM) metrics has been identified. The fix is currently being implemented. We are actively working to restore full service and will provide further updates as progress continues.

3. 25 апреля 2026 г. в 18:33 UTCidentified

   We are continuing to work on the fix. We expect to have further updates within the next hour. We appreciate your patience as we work diligently to resolve this issue and restore full service.

4. 25 апреля 2026 г. в 22:19 UTCidentified

   We are currently continuing to test the fix for the Real User Monitoring (RUM) metrics issue. We are thoroughly validating the mitigation to ensure it resolves the issue effectively and maintains system stability. We appreciate your ongoing patience and will provide further updates as testing progresses.

5. 25 апреля 2026 г. в 23:45 UTCidentified

   We are currently continuing to test the fix for the Real User Monitoring (RUM) metrics issue. We will share an update once we have further information.

6. 26 апреля 2026 г. в 00:52 UTCresolved

   The outage impacting RUM MMS Data Drop has been resolved after internal engineering teams deployed a fix. All systems are operational and stable. Thank you for your patience and understanding.

1. 25 апреля 2026 г. в 00:57 UTCinvestigating

   We are currently investigating an issue where RUM (Real User Monitoring) MMS data is being dropped, which may result in missing or incomplete data in charts and dashboards related to real user monitoring. We are actively investigating and will provide updates as the situation develops.

2. 25 апреля 2026 г. в 01:20 UTCidentified

   We have identified the cause of the issue resulting in missing or incomplete data in Real User Monitoring charts and dashboards. We are implementing a fix and will provide an update within 15 minutes.

3. 25 апреля 2026 г. в 02:00 UTCidentified

   A solution to address the issue causing missing or incomplete data in Real User Monitoring (RUM) charts and dashboards is currently being implemented. Our teams are actively working on deploying the fix and will continue to provide updates as progress is made

4. 25 апреля 2026 г. в 02:31 UTCidentified

   We have identified an issue causing missing or incomplete data in Real User Monitoring (RUM) custom charts and dashboards across multiple realms. A fix is currently being rolled out and validated

5. 25 апреля 2026 г. в 02:53 UTCmonitoring

   A fix for the issue affecting Real User Monitoring (RUM) charts and dashboards has been deployed and is being actively monitored across all realms; customers may now see data restored in charts and dashboards

6. 25 апреля 2026 г. в 03:10 UTCresolved

   The issue affecting Real User Monitoring (RUM) custom charts and dashboards across multiple realms has been resolved. The fix has been deployed, and data is now flowing normally.

1. 5 апреля 2026 г. в 18:31 UTCinvestigating

   We are investigating a major outage of Splunk cloud involving logging in via Unified Identity. Ingest is not impacted at this time. We will provide an update as soon as possible. Splunk Log Observer may not be available for unified identity customers.

2. 5 апреля 2026 г. в 18:44 UTCinvestigating

   Our team is currently working to resolve an issue impacting Unified Identity services.

3. 5 апреля 2026 г. в 18:59 UTCinvestigating

   Investigation into the root cause of the Unified Identity issue is ongoing.

4. 5 апреля 2026 г. в 19:14 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 5 апреля 2026 г. в 19:31 UTCidentified

   Teams continue working to implement the fix for this issue.

6. 5 апреля 2026 г. в 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 5 апреля 2026 г. в 19:46 UTCresolved

   This incident has been resolved.

1. 23 марта 2026 г. в 23:31 UTCidentified

   The issue has been identified and is due to a Cloud Provider outage in the Bahrain region.

2. 24 марта 2026 г. в 00:52 UTCidentified

   The issue has been identified as an outage affecting the Bahrain region due to a Cloud Provider outage. We recommend that users temporarily run their Synthetic Monitoring tests from an alternative location while this issue is being resolved by the Cloud Provider.

3. 24 марта 2026 г. в 18:16 UTCidentified

   The issue has been identified as a regional cloud provider outage that is impacting our ability to maintain Synthetics testing in specific areas. Due to the uncertainty regarding the resolution timeline for this issue, we have made the decision to temporarily remove the following locations from our Synthetics testing network: Bahrain Muscat UAE We recommend reviewing your current test configurations and selecting alternative testing locations if necessary to ensure continued coverage. Our engineering team is monitoring the situation closely. We will provide further updates as more information becomes available from the cloud provider. We apologize for any inconvenience this may cause and appreciate your patience as we work to maintain the reliability of our services.

4. 25 апреля 2026 г. в 02:52 UTCresolved

   This incident has been resolved.

1. 3 марта 2026 г. в 17:11 UTCmonitoring

   Cisco is aware of an ongoing cloud service provider outage in the Middle East affecting multiple cloud offers and services. As a result, O11y customers ingesting metrics and/or metadata from impacted regions may experience significant delays and/or interruptions in data delivery. Customers who do not rely on metrics or metadata from these regions are not affected. We will continue to closely monitor this issue as it unfolds.

2. 5 марта 2026 г. в 19:10 UTCresolved

   Monitoring over the past several days has not identified any impact to Splunk Observability Cloud services related to the previously reported cloud service provider disruption in the Middle East. Splunk Observability Cloud services continue to operate normally. We will continue to monitor the situation and will notify customers if conditions change.

1. 27 февраля 2026 г. в 09:32 UTCinvestigating

   We are currently investigating this issue.

2. 27 февраля 2026 г. в 10:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 февраля 2026 г. в 11:41 UTCresolved

   This incident has been resolved.

1. 17 февраля 2026 г. в 18:20 UTCinvestigating

   Customers may be experiencing errors while loading Data Management Page.

2. 17 февраля 2026 г. в 18:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 февраля 2026 г. в 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 февраля 2026 г. в 19:22 UTCresolved

   This incident has been resolved.

1. 29 января 2026 г. в 17:26 UTCresolved

   Between 2026-01-23 at 3:30 AM PT and 2026-01-26 at 1:00 AM PT, metrics fetching from AWS Cloudwatch was degraded.

1. 21 января 2026 г. в 12:23 UTCinvestigating

   Starting at 03:12 AM Pacific Time, customers using Azure Entra ID for Single Sign-On (SSO) may be unable to log in to Splunk Observability. We are actively investigating now.

2. 21 января 2026 г. в 14:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 января 2026 г. в 15:50 UTCidentified

   We have identified a workaround that can help restore access while we continue investigating the root cause. Workaround Organizations with SSO enabled have a local administrator account that can sign in without SSO. Administrators can use this account to: 1. Sign in to Splunk Observability using email and password (local login) 2. Invite affected users to the organization 3. Enable invited users to sign in using email and password (local login) as a temporary alternative We have validated this process internally and confirmed it is working as expected. Next step * If you need assistance applying this workaround, please contact Splunk Customer Support. We will continue to monitor the situation and provide updates as additional information becomes available.

4. 21 января 2026 г. в 18:18 UTCidentified

   Our engineering teams continue investigating this service disruption in search of a permanent solution for the SSO Authentication issues. The workaround mentioned in our previous update remains as the best course of action to mitigate immediate impact.

5. 21 января 2026 г. в 22:38 UTCidentified

   We are continuing to investigate this issue.

6. 21 января 2026 г. в 23:41 UTCidentified

   We are continuing to investigate this issue. Please refer to the Workaround posted in our update from 15:50 UTC.

7. 22 января 2026 г. в 14:02 UTCresolved

   The issue has been identified and resolved.

1. 19 января 2026 г. в 18:42 UTCinvestigating

   We are currently investigating an issue that may result in the Hosts Infra Navigator View from loading.

2. 19 января 2026 г. в 18:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 января 2026 г. в 19:23 UTCinvestigating

   We are continuing to investigate this issue. We have confirmed that the issue does not impact Datapoint Ingest at this time.

4. 19 января 2026 г. в 20:07 UTCresolved

   Engineering teams have identified the root cause and completed recovery actions that caused a degradation of service to the Hosts Infra Navigator View.

1. 14 января 2026 г. в 15:23 UTCinvestigating

   Users login with Splunk Unified Identity may have issues accessing Splunk Observability and Log Observer.

2. 14 января 2026 г. в 16:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 января 2026 г. в 16:45 UTCidentified

   Splunk Unified Identity issue has been identified. This will only affect new login session using Splunk Unified Identity, existing login sessions are unaffected. A fix is in progress and this incident is expected to be resolved in the next 3-5 hours.

4. 14 января 2026 г. в 17:22 UTCidentified

   Teams are continuing to work diligently, and progress is being made in applying the fix.

5. 14 января 2026 г. в 18:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 14 января 2026 г. в 18:42 UTCresolved

   The incident has been resolved; however, customers may need to clear their browser cache in order to successfully log in.