История сбоев Simpletexting

1. 3 августа 2026 г. в 14:31 UTCinvestigating

   Мы расследуем проблему с Intercom, которая мешает нам получать чаты и электронные письма поддержки клиентов. Мы будем продолжать отслеживать и обновлять эту страницу, поскольку мы получаем больше информации от Intercom. Тем временем, если вам нужна помощь, пожалуйста, обратитесь в нашу службу поддержки клиентов по телефону (866) 259-1887.

2. 3 августа 2026 г. в 16:30 UTCmonitoring

   «Интерком» сообщил нам, что они внедрили исправление и следят за результатами. Клиенты сообщили, что теперь они могут инициировать чаты с командами SimpleTexting. Мы продолжим мониторинг и закроем этот инцидент, как только убедимся, что живые чаты работают так, как ожидалось. Мы приносим извинения за неудобства и благодарим вас за терпение.

3. 3 августа 2026 г. в 17:29 UTCresolved

   «Интерком» подтвердил, что все сервисы восстановлены в нормальном состоянии. Живые чаты и электронные письма работают, как и ожидалось. Пожалуйста, не стесняйтесь обращаться в нашу службу поддержки клиентов по телефону (866) 259-1887, если у вас возникли какие-либо дополнительные проблемы. Спасибо за терпение и понимание в этот день!

Автоматический перевод официального обновления инцидента.

1. 24 июня 2026 г. в 14:20 UTCinvestigating

   Пользователи сообщают о проблемах с созданием новых учетных записей SimpleTexting и доступом к ранее созданным бесплатным пробным версиям. В настоящее время мы изучаем причины и масштабы этого вопроса. Мы надеемся, что система будет полностью работоспособна как можно скорее.

2. 24 июня 2026 г. в 15:23 UTCidentified

   Выявлена проблема, затрагивающая создание счетов и вопросы, связанные с существующими счетами свободного судебного разбирательства. В настоящее время ремонт осуществляется нашей инженерной командой.

3. 24 июня 2026 г. в 16:52 UTCmonitoring

   Решены вопросы, препятствующие регистрации новых бесплатных пробных счетов SimpleTexting. Мы по-прежнему инвестируем в проблему, затрагивающую входящие и исходящие сообщения на существующих бесплатных пробных счетах. Мы предоставим обновленную информацию по мере прогресса в решении этой проблемы. Спасибо за ваше терпение!

4. 25 июня 2026 г. в 19:25 UTCresolved

   Мы рады сообщить, что наша команда инженеров решила все вопросы, затрагивающие свободные судебные счета. Некоторым пользователям, которые зарегистрировались вчера (6/24/26), может потребоваться помощь нашей команды поддержки для создания новой пробной учетной записи, чтобы продолжить тестирование SimpleTexting. Если ваша учетная запись затронута, вы получите электронное письмо сегодня днем. Мы приносим извинения за неудобства, которые это вызвало.

Автоматический перевод официального обновления инцидента.

1. 18 мая 2026 г. в 14:08 UTCinvestigating

   We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 18 мая 2026 г. в 14:11 UTCinvestigating

   Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.

3. 18 мая 2026 г. в 14:51 UTCmonitoring

   A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.

4. 18 мая 2026 г. в 15:18 UTCresolved

   This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.

1. 25 апреля 2026 г. в 14:14 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 25 апреля 2026 г. в 16:07 UTCidentified

   The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.

3. 25 апреля 2026 г. в 16:42 UTCmonitoring

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

4. 25 апреля 2026 г. в 16:48 UTCmonitoring

   The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.

5. 25 апреля 2026 г. в 17:22 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 22 января 2026 г. в 18:24 UTCinvestigating

   Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.

2. 22 января 2026 г. в 20:19 UTCidentified

   The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.

3. 22 января 2026 г. в 21:43 UTCresolved

   This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!

1. 9 января 2026 г. в 20:03 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 9 января 2026 г. в 21:00 UTCmonitoring

   Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!

3. 9 января 2026 г. в 22:11 UTCresolved

   Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!

1. 12 ноября 2025 г. в 00:49 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 12 ноября 2025 г. в 01:21 UTCidentified

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

3. 12 ноября 2025 г. в 01:54 UTCmonitoring

   We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused.

4. 12 ноября 2025 г. в 02:34 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 23 сентября 2025 г. в 15:38 UTCinvestigating

   Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 23 сентября 2025 г. в 16:13 UTCmonitoring

   The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.

3. 23 сентября 2025 г. в 16:59 UTCresolved

   This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.

1. 28 апреля 2025 г. в 16:04 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 апреля 2025 г. в 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

3. 28 апреля 2025 г. в 17:38 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.

1. 4 февраля 2025 г. в 20:44 UTCinvestigating

   We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 4 февраля 2025 г. в 21:08 UTCmonitoring

   A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.

3. 4 февраля 2025 г. в 22:01 UTCresolved

   We are happy to report that this issue has been fully resolved.

1. 28 января 2025 г. в 20:56 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 января 2025 г. в 21:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 января 2025 г. в 22:02 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

4. 28 января 2025 г. в 22:33 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!

1. 29 мая 2024 г. в 16:24 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 29 мая 2024 г. в 17:12 UTCidentified

   The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.

3. 29 мая 2024 г. в 18:29 UTCresolved

   A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.

1. 22 февраля 2024 г. в 14:41 UTCinvestigating

   We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.

2. 22 февраля 2024 г. в 16:14 UTCinvestigating

   We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T.

3. 22 февраля 2024 г. в 18:16 UTCmonitoring

   We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved.

4. 22 февраля 2024 г. в 20:52 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 22 февраля 2024 г. в 20:55 UTCresolved

   We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.

1. 19 апреля 2023 г. в 21:43 UTCinvestigating

   Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 19 апреля 2023 г. в 22:37 UTCmonitoring

   The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.

3. 20 апреля 2023 г. в 01:04 UTCresolved

   This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.

1. 3 октября 2022 г. в 20:15 UTCinvestigating

   Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.

2. 3 октября 2022 г. в 21:43 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience.

3. 3 октября 2022 г. в 22:40 UTCresolved

   This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.

1. 26 августа 2022 г. в 13:24 UTCinvestigating

   Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.

2. 26 августа 2022 г. в 14:11 UTCmonitoring

   The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused.

3. 26 августа 2022 г. в 15:09 UTCresolved

   This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!

1. 24 августа 2022 г. в 14:54 UTCinvestigating

   We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

2. 24 августа 2022 г. в 15:31 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience!

3. 24 августа 2022 г. в 17:16 UTCresolved

   We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience!

1. 31 марта 2022 г. в 18:07 UTCinvestigating

   Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.

2. 31 марта 2022 г. в 18:24 UTCinvestigating

   Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience.

3. 31 марта 2022 г. в 19:43 UTCmonitoring

   A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this.

4. 1 апреля 2022 г. в 02:25 UTCresolved

   This incident has been resolved. Thank you for your patience while we worked through it.

1. 25 марта 2022 г. в 21:22 UTCinvestigating

   Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.

2. 25 марта 2022 г. в 22:05 UTCidentified

   Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it.

3. 26 марта 2022 г. в 02:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 марта 2022 г. в 15:24 UTCresolved

   Campaigns are sending normally now. Thank you for your patience while we resolved this!

1. 24 марта 2022 г. в 17:25 UTCinvestigating

   Some of our Toll-Free Number users are not receiving inbound messages. We are investigating this issue and will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

2. 24 марта 2022 г. в 18:25 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 марта 2022 г. в 18:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. Your messages have not been lost. They will be received shortly according to their current position in the queue.

4. 24 марта 2022 г. в 20:18 UTCresolved

   We've resolved our incoming message delivery incident. Thank you for your patience.