История сбоев Snapcall

Voice quality degraded

Начало 10 июня 2020 г. в 14:00 UTC 2h 47m

IssuesНезначительный инцидент

10 июня 2020 г. в 17:36 UTCidentified
The issue has been identified and a fix is being implemented.
10 июня 2020 г. в 17:38 UTCidentified
We are continuing to work on a fix for this issue.
10 июня 2020 г. в 17:43 UTCmonitoring
Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.
10 июня 2020 г. в 17:44 UTCresolved
This incident has been resolved.

Начало 20 февраля 2020 г. в 11:20 UTC 1h 10m

OutageСерьёзный инцидент

Затронутые компоненты

API

21 февраля 2020 г. в 08:27 UTCinvestigating
We're experiencing an elevated level of API latency and are currently looking into the issue.
21 февраля 2020 г. в 08:32 UTCidentified
We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.
21 февраля 2020 г. в 08:34 UTCmonitoring
API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.
21 февраля 2020 г. в 08:36 UTCresolved
Service looks stable and everyone is back online and calling.